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Soft Personal Skills > Building Business Relationships > Flashcards

Building Business Relationships Flashcards

1
Q

What are four key relationships?

A

manager, teammates, other departments and executives

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2
Q

What are some questions to ask yourself about your manager?

A

What are their likes, dislikes, pet peeves, makes them happy or long-term departmental goals?

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3
Q

You want to make sure you INVEST your time and energy correctly at work. What is a good mantra to remember?

A

L – Learn

I – Inspire

S – Seek

T – Tell

E – Educate

N – Notice

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4
Q

Name 6 things you have to take into consideration for listening to the whole person

A
  1. Learn how the person takes in information
  2. Inspire them. Say something positive and uplifting.
  3. Seek opportunities to enage their skill set.
  4. Tell them how awesome they are. What an incredible job they do
  5. Educate yourself on best practices
  6. Notice others for the value they bring to the business everyday
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5
Q

What are 4 steps to show someone you CARE to build a relationship?

A
  1. Find a common ground
  2. Ask thoughtful questions
  3. Repeat to clarify
  4. End on a positive note
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6
Q

REMEMBER:

How you enter a relationship is _______

A

how you leave it

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7
Q

What type of questions can you ask to build common ground with someone?

A
  1. Where did you grow up?
  2. Where did you go to school?
  3. What has made you successful?
  4. As an organization, are we seeking customer satisfcation or customer loyalty?
  5. Which one is more important for our long-term growth?
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8
Q

What is a personal board of directors?

A
  1. Everyone should have a personal board of directors.
  2. Determine who should be on your board.
  3. You have to find them through business, network or professional associations
  4. Meet every 90 days for a minimum of 75 minutes
  5. Ask yourself: where have you been within the last 90 days in your business and life?
  6. Why are you here? What can you do? Where are you going?
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9
Q

How can you discover how to support your manager’s objectives?

A
  1. Ask questions: what are their strengths? skills?
  2. How have they been succesfful?
  3. Clarify business objectives
    1. Find out about revenue streams
    2. Cost centers
    3. Your department
    4. Key partner
  4. Share how you plan to make your manager more succesful
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10
Q

How can you articulate your needs at work?

A
  1. By practising appreciation language
  2. How would you like to be recognized and receive feedback?
  3. How would you like to receive advice?
  4. How would you like to receive constructive criticism?
  5. How would you like to receive approval?
  6. How often do you want a review or feedback?
    • Annual review
    • Mid-year review
    • Ongoing, informal feedback
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11
Q

How can you determine the best way to communicate?

A
  1. Find out their preferred method of communication
  2. Connect across the organization
  3. Name of key stakeholders and how they would like to be updated?
    4.
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12
Q

How can you develop mentorships or stretch assignments?

A
  1. What skills do I need to know and sharpen?
  2. How will this benefit my team, the department and organization?
  3. Where do you find your mentor?
    1. Advisors?
    2. Friends?
    3. Management
    4. Outside organization
    5. Other sources: trade journals, networking, thought leader

4.

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13
Q

What type of questions can you ask to a mentor?

A
  1. What have been your greatest successes and failures?
  2. Where should I invest my energies to get greatest return on investment?
  3. What can I do to stretch? - A project or task that requires you to step out of your comfort zone to learn new skills
  4. How can I best help you?
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14
Q

How can you set appropriate boundaries with your boss?

A
  1. Determine what is private knowledge
  2. Represent the brand of your company every day and everywhere you go
  3. Determine your personal and professional social media persona
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15
Q

In business your ________ _______________ is critical to your success

A

personal reputation

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16
Q

You don’t click with your supervisor.

You have to manage up. How do you do this?

A
  1. REFRAIN from judging
  2. EDIT your word choice
  3. SAVE time, money, etc
  4. PLAN ahead before you meet
  5. EXCEED expectations
  6. CARE about your work & employees
  7. THANK
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17
Q

You want to find out more about your team’s strenths.
What type of analysis can you perform?

A
  1. Identify their areas of CREATIVITY
  2. Look for OPPORTUNITIES for change
  3. RESILIENCY - determine how they bounce back
  4. ENVIRONMENT - Create a setting that allows people to be brilliant
18
Q

You want to assign a task to one of your direct reports. What can you ask yourself?

A

Which team member gains energy from a certain task?

19
Q

What are some CORE elements to consider for a strong team?

A

Creativity, Opportunties, Resiliency, Environment

20
Q

What are 3 traits you have to have to help build a team?

A
  1. Could both work together to share skillsets
  2. The team has skills to cover for each other
  3. Employees can transfer knowledge
21
Q

How can you create a communication plan with the team?

A

An agreement that outlines how each team member wants to communicate, address conflict and be recognized

22
Q

What are some questions you can ask to help build a team communication plan?

A
  1. How do you want to be recognized for contribution?
  2. How do you want to approach and resolve confrontation?
  3. How would you like to grow and develop in organization?
23
Q

What actions would you take to develop a communications plan as a team?

A
  1. Assign a scribe, timekeeper, and leader
  2. Openly share and record answers
  3. Discuss and vote one answer
  4. Sign the plan and display
  5. Determine the career goals
  6. Develop a plan
24
Q

What are leaders without authority?

A

Influences by asking questions and listening intently.

25
Q

How can you become leaders without authority?

A
  1. Creates positive impact by telling people what they are doing right instead of wrong
  2. Drives results by understanding how organization works
  3. Opens doors to work between political structures and rigid silos
  4. Serves to build strong relationships across all lines of business
  5. Maintains a strong personal brand being known as SME (subject matter expert)
  6. Sees customers as relationships for long-term growth instead of transactions with short-term value
  7. Lead without being told what to do
  8. Establish relationships beyond your department
  9. Help others without expecting anything in return
26
Q

How can you connect with difficult team members?

A

SHIP: See, help, infuse, praise

  1. Everyone has value, regardless of their compatibility
  2. See them for who they are, instead of who they want to be
  3. Help them where they are, not for what they can do for you
  4. Use their talent in the best role
  5. Praise them for the value they bring to the business every day
27
Q

How can you turn team conflict into opportunities?

A
  1. Investigate
    • What is the origin of conflict?
    • What has been the result of the conflict?
    • Going forward what was learned from conflict?
  2. Seek a solution
    • What did we learn?
    • How can we grow?
    • What will we do differently?
  3. Turn conflict into communication
  4. Leverage the conflict into future successes
  5. Capture the teachable moment
    6.
28
Q

How can you try to understand your organization better?

A
  • Build interdepartmental relationships that achieve efficiency and productivity
  • Direct contact
  • Frequent interaction
  • Support organization
  • Customer service operations, finance
  • Indentify how your team can support the department and help them reach their goals
29
Q

Name 4 steps you can take to better understand your department

A
  1. Visit several departments: mission, vision or values
  2. Shadow the department
  3. Write a report or do a presentation
  4. Determine how you can help them and how they can help you
30
Q

Name 4 ways you can build a strategy to engage with other departments

A
  1. Collaborate
  2. Acknowledge
  3. Recognize
  4. Engage
31
Q

How can you identify a mentor and a sponsor?

A
  1. A sponsor believes in you, can help you advance, ability to speak to hiring authority, personal brand representative
  2. Two or three levels above the position
  3. Willing to leverage their relationship
  4. Give regular updates
  5. Share articles on industry issues
  6. Remember important personal dates
32
Q

How can you build consensus around your projects?

A
  1. Build rapport and relationships with your leaders
  2. Identify the leaders in organization that can support your projects
  3. Establish what success looks like. Set specific goals.
  4. Scenerio plan A and plan B
33
Q

How can you resolve ‘cross-department’ conflict?

A
  1. Find out the “hot button”
  2. Celebrate how you came to a resolution
  3. Be OK to lose the fight, so the company can win the war
  4. At the end of the day, you have to be one
34
Q

How can you better understand your executives?

A
  1. Don’t be afraid of an executive
  2. Executives lay the path that you will eventually walk on
  3. Executives earn their position through hard work, contacts, and producing results
  4. Executives will shape your career with or without you
35
Q

What type of questions can you ponder on about executives?

A
  1. How do they execute the strategy of organization?
  2. Who are their key internal and external stakeholders?
  3. What has been the greatest accomplishment for the executives in organization?
36
Q

How can you get the ‘attention’ of the executive?

A

Position yourself on projects that fit your skills and put you in line of sight of the executive

37
Q

How can you make a good first impression?

A
  1. Ask yourself how you want others to see you, know you and talk about you to others
  2. Dress the part
  3. Represent yourself
  4. Make an impression
  5. Keep it subtle
  6. Never forget the power of a thank you
  7. Be known as a person that will get things done
38
Q

How can you develop an executive presence?

A
  1. They walk with a purpose
  2. Look like an executive
  3. Show a little love
  4. Connect first
    • Asking vs telling
    • Giving vs receiving
    • Phone conversation vs emailing
39
Q

How can you make your boss a hero?

A
  1. Ask for help
  2. Be a go-getter
  3. Go over and beyond
40
Q

What are a few things you can do to ensure you will build better business relationships?

A
  1. Share with someone that will hold you accountable
  2. Identify which relationships to focus on
  3. Crucial Conversations: Tools for Talking When Stakes are High
41
Q
A

Soft Personal Skills (3 decks)

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