Build Safety Flashcards
Who discovered the foundation of a strong culture, in which experiment and what is this foundation?
Will Felps discovered in the bad apples/good apples experiment that safety is the foundation.
“The leader doesn’t perform so much as create conditions for others to perform, constructing an environment whose key feature is crystal clear: we are solidly connected.”
Of which interactions does the distinct pattern in safe groups exist?
- Close physical proximity, often in circles?
- profuse amounts of eye contact
- physical touch (handshakes, first bumps, hugs)
- Lots of short, energetic exchanges (no long speeches)
- high levels of mixing (everyone talks to everyone)
- few interruptions
- lots of questions
- intensive, active listening
- humour, laughter
- small, attentive courtesies (thank-yous, opening doors, …)
What are belonging cues?
Belonging cues are behaviours that create safe connection in groups.
This consist of the basic qualities:
1. Energy: they invest in the exchange that is occurring.
2. Individualisation: they test the person as unique and valued.
3. Future orientation: they signal the relationship will continue.
The message being: you are safe here. Thus messaging that we can stop worrying and shift into connection mode, called psychological safety.
What did the belonging cues from “Jonathan” look like in the bad apple experiment?
Leaning forward and saying: “hey what do you think about this or that?”
He connected individually, listened intently and signaled the imprudence of the relationship.
Which five measurable factors drive team performance according to Pentland (MIT Human Dynamics Lab)?
- Everyone in the group talks and listens in roughly equal measure, keeping contributions short.
- Members maintain high levels of eye contact, and their conversations and gestures are energetic.
- Members communicate directly with one another, not just with the team leader.
- Members carry on back-channel or side conversations within the team.
- Members periodically break, go exploring outside the team, and bring information back to share with the others.
Which devise is used at the MIT Human Dynamics Lab? What does it measure?
The sociometer captures the proto-language that humans use to form safe connection. This language is made up of belonging cues.
What does group performance depend on most: words or behaviour?
Words are noise. Group performance depends on behaviour that communicates one powerful overarching idea: we are safe and connected. (Pentland)
How did Google create a hothouse of belonging cues in the early 2000’s?
Which models were followed by technology startups in Silicon Valley in the 1990’s according to James Baron and Michael Hannan? And which model consistently led to the highest rates of success?
Star model: finding and hiding the brightest people.
Professional model: building a group sounds specific skill sets.
Commitment model: developing a group with shared values and strong emotional bonds. This one wins.
What should we contemplate on to be smarter according to Peter Fischer?
Contemplating on your family tree (as opposed to contemplating a friend or a shopping list or nothing at all) significantly boosted performance on tests of cognitive intelligence. Hypothetically because thinking about our connections to the group increase our feelings of autonomy and control.
Do our brains process safety logically?
No, they are obsessively on the lookout for danger. This obsession originated in the amygdala, or primeval vigilance device, constantly scanning the environment. When we sense a threat the amygdala sets of the fight-our-flight response that floods our body with stimulating hormones and it shrinks our perceived world to a single question: what do I need to do to survive?
Which two functions does the amygdala have?
Dealing with fear and with social connections.
Which messages should be found in any kind of feedback or management style, based on the coaching style of Gregg Popovich, basketball coach of the Spurs?
- You are part of this group.
- This group is special; we have high standards here.
- I believe you can reach these standards.
What is Tony Hsieh’s philosophy? (Zappos; the downtown project in Las Vegas)
Meet people, you’ll figure it out.
Collisions - defined as serendipitous personal encounters - are the lifeblood of any organisation, the key driver of creativity, community, and cohesion.
Which bad behaviour roles were added in the bad apple experiment?
- the jerk: an aggressive, defiant deviant
- the slacker: a withholder of effort
- the downer: a depressive Eeyore type
