Btma midterm Flashcards
What are the characteristics of being an informed user?
-Understanding from what is behind IT
-Can recommend and contribute to sourcing of IT
-Aware of new Tech
-Understand how IT add/doesn’t add value
How can IT be used to improve business strategy
can improve
- Employee Engagement (Satisfaction and Loyalty)
- Customer Engagement
- Business partner relationships
What are some IT Career Opportunities
Programmers, business analysts, system analysts and designers
- CIO
Strong opportunities in the future
What are the 3 types of IT Infrastructure
-It Components
-It Personnel
-It Services
What are the four main components for IT systems + 2 non IT
IT:
-Hardware
-Software
-Databases
-Network
NON- IT
-People
-Procedure
What are all the different types of IT systems
-Tps systems
-Erp
-Ios
-Fais
-Expert systems (ES)
-Supply chain systems (Scms)
-Electronic commerce systems (ECS)
- Decsion support system
-Dashboard
How does IT impact organizations
IT Impacts entire industries
What does improvement of IT do to middle management and Jobs
-Middle managers are more productive
-Allows the increase in # of employees reporting to one manager
-Changes the way managers make decisions due to Real time information and Tools for analysis
Will IT eliminate jobs?
-Kinda
Gives organization an competitive advantage by replacing people
-But also creates new roles in IT
How does IT affect Quality of Life?
-Constant Access
-Lines between work and leisure are blurred
What is an competitive advantage?
An advantage over competitors in some measure
What is an Business process
Related activités that create a product or service of value to the organization/partners/customers
What are three elements of a business process
Inputs
Resources
Outputs
What does RPA stand for and what does it do
Stands for Robotic process automations
what it does:
Enables the enterprise top automate business processes and tasks usually done by people
BPI, BPR, BPM
BPI- continuos impriment
BPR- Rapid drastic changes
BPM- Used to support BPM
has BAM (Monitoring activity)
BPMS
Integrated set of applications for BPM
what are the components in Market Pressures
Globalization:
Integration and interdependence of facets of life due to IT
Changing nature of workforce:
Diversified
Powerful customers:
More knowledgeable
Smarter and higher expectations
What are the components in Tech pressures
Innovation and rate of obsolescence
Information Overload
- To much data, info and knowledge being stored
Hard to manage
What are the main factors in Societal/political Pressures
Social responsibility and compliance with the government
What are the 5 components in Porters competitive forces model
- Threat of entry of new competitors
- Bargaining power of suppliers
- Bargaining power of Customers
- Threat of substitute
- Rivalry among existing firms in the industry
Value chain
Sequence of activities where the firms inputs are made into outputs
Primary activities
Related to Production and distribution of products and services
Support activités
Support primary activities -> competitive advantage
What are the 6 characteristics of excellent IT Alignment
- View IT as Engine of Innovation
- View internal/external customers and customer service as supremely important
3.Rotate business and IT professionals across departments
4.Provide overarching goals that are clear to every employee
5.Ensure the IT employees understand how company makes/losses money - Create vibrant and inclusive company culture
Internal sources of data
Corporate database, company documents
Personal sources
Personal thoughts, opinions, experiences
External sources
Commercial databases, government reports, corporate websites
What does Data governance do?
Provide planned approach to data management
Includes Formal sets of business processes and Policies
Creates, collects, handles, and protects data
True or False
Does Transactional data control Customer invoices
True
Transaction data
Activities or events stored on transaction files or tables within database
Data gained from a transaction
Master data
A core set of data that isn’t applied to multiple transactions; stored in a master file or table
DBMS
Database management systems
DBMS Systems minimize ____ and maximize _____
Minimize: Data redundancy, isolation and inconsistency
Maximize: Data security, integrity, independence
Big data
Diverse, High volume, high velocity information
What are the 4 things that “Big Data” Consists of
- Traditional Enterprise data
- Customer info, General ledger data - Machine generated data
- Smart meters, automobiles - Social data
- Customer feedback - Images captured
What are the 3 main characteristic of “Big Data”
Volume
Velocity
Variety
What are some issues with Big data
Untrusted Data sources
“Dirty” (Inaccurate, incomplete, incorrect, duplicate)
Can have Big changes
What is an Data warehouse (EDW)
Storage of historical data organized by subject
What is a Data warehouse used for
Support decision makers in the firm
What is a Data mart
smaller Data warehouse
Who uses Data marts
End users SBU ( Business unit ex: HR/ACCT)
What are the differences between a data lake vs a data warehouse
Data lake = Stores all organizational data regardless of source format (Unstructured)
Data Warehouse = Requires data to be extracted, transformed and loaded prior to collecting (Structured)
KM Knowledge management
Collect important info from experts within firm ex: Employee with ERP knowledge but leaves -> Save their knowledge
KMS Knowledge management systems
Make best practices in managing knowledge accessible to employees
Query languages
SQL, QBE
Problems faced by Tradional IT depps are______
- On premises computing (Company owns IT infrastructure -> maintain and operate it)
- Expensive (IT staff, Hardware, etc)
- Funding
- Felxability / lack of
What are the characteristics of cloud computing
On demand self service
Easy to scale up/down
Allows utilization of resources more efficiently
Pools computing resources
Broad network access
What are the characteristics of Grid Computing
Shares processing resources
Enables scale up/down
Dispersed computers across network geographically
What are the characteristics of Utility Computing
Service provider
Available as needed
Pay based on usage not flat
What are the characteristics of server farms
Massive data centres
Use software to create multiple “Virtual machines” on a single physical server
What are the different types of clouds
Public
Private
Hybrid
iCloud is a _____ type of cloud
Public
Google is a Private cloud True or false
False
DropBox is a Private Cloud True or False
True
infrastructure as a service (IaaS)
Remotely accessible servers, networks and storage
Platform as a server (Paas)
Rent servers, systems, storage, etc
Software as a service (Saas)
Software provided over internet
Desktop as a service (Daas)
Virtualized desktops
MS 365 is a Paas True or False
False: MS 365 is a Saas
Excel is a Saas True or False
True
Characteristics of a TPS system
Real time data
Handles high volumes and variation of data
Avoids errors in downtime
Functional area in formation systems (FAIS)
Info systems for ACCT/FNCE, MRKT, Prod/OP Management, HR, Reports
ERP Systems include what 3 core models
Financial management
Operations management
HR Management
3 major advantages of using cloud based ERP Systems
- Can be used from any location with internet
- avoid the initial hardware and software expenses
- Solutions are scalable -> extend ERP support to new business processes/partners
3 Major disadvantages of Using Cloud based ERP Systems
- Not clear if they’re more secure than non cloud based
- Sacrifice control over a strategic IT
- Direct consequences of lack of control over IT resources when system experiences problems
