BST - Analysis Flashcards

1
Q

What is the purpose of internal analysis and what are the three examples?

A

Assess strengths and weaknesses:

  1. CSFs
  2. Value Chain
  3. BCG matrix/Plc
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2
Q

What comes under the umbrella of a company’s mission?

A
  1. Purpose
  2. Strategy
  3. Policies
  4. Values
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3
Q

What does SMART stand for and what is the purpose?

A

To assess whether an objective is a good one:

  1. Specific
  2. Measurable
  3. Achievable
  4. Relevant
  5. Time bound
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4
Q

Key indicators that an organisation is not-for-profit?

A
  1. Do not intend to maximise wealth to target stakeholder
  2. Benefits may be intangible and hard to measure
  3. May have multiple objectives
  4. Diverse range of stakeholders
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5
Q

Mendelow’s matrix - purpose and how to do it

A

To assess stakeholders and how to manage them

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5
Q

What is PESTEL analysis and expand the acronym?

A

To identify macro opportunities and threats:

Political
Economic
Social
Technological
Environmental
Legal

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6
Q

What is Porter’s diamond?

A

Porter’s diamond identifies why particular nations enjoy sustained competitive advantage in particular products

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7
Q

What is the aim of Porter’s five forces and what type of analysis does it present?

A

External analysis - the model analyses threats within the industry environment

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8
Q

What are Kay’s core competencies?

A

It considers the internal, external and wider landscape for the following:

  1. Reputation
  2. Competitive architecture
  3. Innovative ability
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9
Q

What are the 5 phases of the product life cycle?

A

Development, introduction, growth, maturity and decline

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10
Q

What are Porter’s three generic sustainable competitive strategies?

A
  1. Cost leadership
  2. Differentiation
  3. Focus/niche
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11
Q

According to Ansoff’s matrix how do you grow existing products in existing or new markets?

A

Existing:
- Price cuts
- Effective marketing
- Small product improvements

New:
- New segmentation
- Industrial v consumer market?
- New regions of the country
- Foreign markets

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12
Q

According to Ansoff’s matrix how do you grow new products in existing or new markets?

A

Existing markets:
- R&D
- Acquire rights to make another firm’s products
- Buy products and re-label
- Joint developments

New:
- Related diversification (think Samsung)
- Unrelated diversification (think Yamaha)

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13
Q

What are the three types of related diversification?

A

Forward vertical - move towards the customer

Horizontal

Backward - move into the supply chain

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14
Q

Stages of marketing strategy

A

Analysis (research)
Choice (market segmentation)
Implementation (using a marketing mix)

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15
Q

What are the 7Ps for services marketing and which are the 4 that apply to goods?

A

4Ps
1. Product
2. Promotion
3. Place
4. Price

Other 3Ps
5. People
6. Processes
7. Physical evidence

16
Q

How do you calculate price elasticity of demand?

A

((Q2-Q1)/Q1)/((P2-P1)/P1)

17
Q

If PED < 1 , is it inelastic or elastic?

A

Inelastic (not price sensitive)

18
Q

If PED > 1 , is it inelastic or elastic?

A

Elastic (price sensitive)