BSBWOR501 Manage personal work priorities and professional development

Question 1

List 7 ways to help develop Interpersonal Skills.

Answer 1

1. Build your people skills.
2. Understand how to persuade others.
3. Learn to think on your feet.
4. Empower yourself.
5. Become politically savvy.
6. Become a team builder.
7. Handle conflict well.

Question 2

Build interpersonal skill.

Why is it important to listen well?

Answer 2

When you listen well, you are showing the other person that they are worth listenig to.

Question 3

Build interpersonal skill.

When giving feedback, list 3 things that are helpful.

Answer 3

1. Plan what you will say in advance.
2. Be positive and specific.
3. Ask the person receiving the feedback if they would like to discuss your comments further.

Question 4

Understand how to persuade others.

What is the first step in persuading others?

Answer 4

To create a common vision and goal that all the members of the group believe in and are passionate and proud to achieve it. Team Spirit!

Question 5

Understand how to persuade others.

Esprit de corps - What is the meaning?

Answer 5

A feeling of pride and mutual loyalty shared by members of a group.

Question 6

Persuation rests on trust. How can you build trust?

Answer 6

You can build trust by being honest, fulfilling your commitments, bieng concerned about others and minimizing problems and pain for others where possible.

Question 7

Learn to think on your feet.

Why is speaking well on your feet under pressure important?

Answer 7

If you cannot quickly and calmly express yourself with confidence, others will loose confidence with you.

Question 8

Empower yourself.

What does empower mean on the job?

Answer 8

On the job, empowerment means that you can make decisions to benefit the organisation and its customers.

Question 9

Empower yourself

What are some tips to empower yourself?

Answer 9

1. Ask for credit for yourself when it is due.
2. Propose ideas to your group and supervisor.
3. Initiate projects without being asked
4. Align your personal gaols to those of the organisations
5. Develop leadership skills.
6. Learn on a continuos basis.
7. Be informed and don’t let oters intimidate you
8. Don’t complain about a bad situation, instead take action to come up with solutions and improve it.

Question 10

Become Politically savvy

What does being politically savvy mean?

Answer 10

Getting along with ohters in order to move them toward accomplishong a specific goal.

Question 11

Becoming politically savvy

What are some tips on being poitically effective on business?

Answer 11

1. _Empathise_ - try to think from the other persons perspective to gain an understanding of their motivation on certaintopics
2. _Suggest a trial period if you meet opposition to an idea you’re proposing_ - If you are as successful as you are confident, you can then ask to have the trial period extended.
3. _Learn about the political climate in which you are working_ - This means knowing, among other things, what actions have led to failure for others, knowing who is “in” and why, determining who is “out” and why, and learning what behaviors lead to promotion.
4. Volunteer to do the jobs no one else wants to do - Volunteer to do the jobs no one else wants to do. Occasionally pitching in shows your willingness to get
   the job done. However, do not make this your trademark; you do not want others to think they can
   take advantage of you.
5. Work hard to meet the needs of those in authority - Make certain you fully understand management’s
   requirements; then go out of your way to meet them. If in time you do not think you are getting the
   recognition or respect you deserve, make your own needs known.
6. Give credit to others - You never know who may be in a position to hurt or harm you. Consequently, the
   best policy is to treat everyone with respect and dignity. Show your appreciation to everyone who has
   helped you. Do not steal credit that belongs to someone else.
7. Learn your supervisor’s preferences - The more you are in sync with your supervisor’s style, wishes, and
   preferences, the better you can do your job. However, do not be a rubber stamp. Rather, work the
   way your manager works. When necessary, suggest better ways of doing things.
8. Keep secrets—your own and others’ - Resist the temptation to tell all. Not only do you run the risk of
   being labeled a gossip, but if you share too much about yourself, your words may come back to
   haunt you. If you are revealing information told to you in confidence, you are bound to lose the trust
   and respect of those who originally confided in you.

Question 12

Become a team builder

What is an effective team?

Answer 12

An effective team meets it’s goals on time and within a budget.

Question 13

Becoming a team builder

What is the first step to creating an effective team?

Answer 13

Have clear and realistic goals that are supported by the team and runs in parellel with the organisations larger missions.

Question 14

Handle conflict well.

What acronym is given to a technique to help approach conflict?

What do the letters mean?

Answer 14

K.I.N.D

K - kind

I - Informed

N - New

D - Definite

Question 15

Handle conflict well

Explain each step of the K.I.N.D procedure when tackling situations of conflict?

Answer 15

K - Kind words encourage cooperation and help show your determination to make the situation better.

I - Show by your words that you have taken the time to become informed about the individual. E.g, learn what is important to them sand what their preferances are

N - Use creativity and suggest a new way to approach the situation.

D - Finally, do not permit the exchange to conclude until you have made a definite overture to ensure future
success. What can you promise the other person you will do differently? What are you asking him or her
to do differently

Question 16

Establish Personal Work Goals

What is Supervision?

Answer 16

Supervision is the role assumed by leaders and managers to ensure that actions are undertaken to achieve the desired ends.

Question 17

What are some of the changes of immediately apparent in the operational environment for organisation leaders between 1940 and 2001?

Answer 17

• Flatter, faster-moving, market-driven, cost-conscious, complex organizational environments
• More organizational ‘surface’ exposure to environment
• Increasingly decentralized and fragmented organization
• Increasing importance of ‘horizontal’ management relative to ‘vertical’ management to manage quality, service, and technological imperatives
• Unprecedented emphasis on people as organization’s most vital resource

Question 18

List some advantages of Teamwork.

Answer 18

• A greater variety of complex issues can be tackled by pooling expertise and resources
• Problems are exposed to a greater diversity of knowledge, skill and experience
• The approach boosts morale and ownership through participative decision making
• Improvement opportunities that cross departmental or functional boundaries can be more easily addressed
• The recommendations are more likely to be implemented than if they come from an individual

Question 19

Over the last 10 years, list some of the changes to the working environment.

Answer 19

• Greater emphasis on teamwork
• Increasing expectation that employees be multi-skilled
• Increased work hours.
• More flexibility demanded (i.e overtime requirements)
• Downsizing is a continual threat
• Ongoing technical advances which change the scope of work
  *

Question 20

What are some expectations that are to the role Supervisors and Managers due to the changing work environments?

Answer 20

• Skills to manage to an increasingly diverse workforce
• Managing behaviours of employees
• Providing leadership and directions to teams
• Change management
• Encouraging employees to contribute their ideas
• Changes in technology may mean many supervisors now use computers on a day-to-day basis
• Increased focus on on-job development
• Responsibility for effectively managing self

Question 21

What are some of the things that a good leader must do to have an influence on the behaviours of others?

Answer 21

• Show respect and consideration for others
• Have the ability to interact successfully with people of all levels
• Lead by example and with integrity
• Value openness, honesty, participation and learning
• Upholds the organisational image
• Maintains credibility

Question 22

List the 8 Belbin team roles?

Answer 22

• The Coordinator
• The Shaper
• The Plant
• The Monitor-Evaluator
• The Implementer
• The Resource Investigator
• The Team Worker
• The Finisher