BrewBasics PDF Flashcards
what is the foundation of our success and how do we hold fast to it
culture.
what is our “first job” at 7 Brew
take care of our team and have each other’s backs
If you get sick at 11pm and work at 6am the following morning, how should you reach out to your manager to let them know?
you should call them if less than 12 hours
in your own words, what affect should the music we play in the stand have on our team and customers?
it’s affect should be positive and energizing
which item(s) are not allowed under the dress code
jeans
sweatpants
shorts with inseam less than 3 inches
flip flop sandals
pink leggings
flip flops
sweatpants
who is the first team member that our customer interacts with when they pull into the drive-thru line
Texter
which position is the foundational role in the stand and why
Lane because they interact with the customer while being efficient and fast with payments
if a customer orders a large brunette, what clarifying question should you ask them
hot or iced? anything else?
“translate” this order from a customer to your teammates in the correct sequence:
I need a Triple 7 made with whole milk, over ice. Large, please.”
Large, iced, whole milk, triple 7
What is the lane position’s job after the customer has paid and while the drink is still being made?
connect with the customer?
Which position handles finishing details
milk
what does ACT stand for
apologize
care
thank
what are the Big 3
- genuine and unique interactions with every customer and teammates
- use open and positive body language
- smile for every customer/ teammate
what are the non fruit SF syrups
brown sugar cinnamon, chocolate macadamia nut, Irish cream, hazelnut, vanilla
what are the fruit SF syrups
coconut, peach, raspberry, strawberry
do we have SF sauces for all 3 sauces
yes
a shot window is the amount of time it takes for the ___ in the espresso machine to flow through the grinds. how long is this window?
steam
17-27 seconds
the ___ is a filter that we fill we coffee grinds and lock into the espresso machine
portafilter
3 steps to pull a double shot
coffee grinds, tamping, extraction
If a shot pulls too quickly how do you fix it
adjust the grinder to grind more fine
if a shot pulls too slow how do you fix it
adjust the grinder to a coarser consistency
good temp for steaming milk
160-170
for steamed milk, what is the measurement of tight froth and what will it look like
1/4 “ and wet paint
temp for kids drinks
110-120
temp for “drinkable”
140-150
temp for “regular” or unspecified
160-170
temp for extra hot
175-180
temp for burnt
over 180
smooth mix is what
half and half
what is the standard dairy bases (4)
smooth, mocha, whole, ice cream
smooth mix is used in what drink
breves
mocha mix is used in what drinks
mochas, chocolate milk, hot cocoa
what is the default milk used in lattes and cappuccinos
whole milk
what mix is used in smoothies, chai chillers, and shakes
ice cream mix
skinny drinks use what 2 things
nonfat milk and SF flavors
are dairy alternatives SF?
no
what is the shot window
17-27
what is the sequence for drink making: shots, milk, flavor
flavor
shots,
milk
how much froth do the drinks get on top
1/4 inch, tight froth
what milk is used in a breve
smooth mix
milk used in SF mocha
smooth mix
milk used in hot chocolates
mocha mix
milk in SF lattes
whole milk
what are the 3 non dairy milk options
oat, coconut, almond
name the 4 drinks that are breves
smooth 7
blondie
cinnamon roll
triple 7
what flavors are in smooth 7
irish cream
white chocolate
what flavors are in blondie
caramel
vanilla
what flavors are in cinnamon roll
white chocolate
brown sugar cinnamon
what flavors are in triple 7
irish cream
white chocolate
what are the 3 mochas
brunette
W.C Mocha
German chocolate
what flavors are in brunette
caramel
hazelnut
what flavors are in white chocolate mocha
white chocolate
what flavors are in German chocolate
caramel
coconut
what mix do breves get
smooth mix
what mix do mochas get
mocha mix
what extra flavor is added to SF mochas
SF dark chocolate
how many total scoops of flavor are in our original breve drinks (hot/iced)?
1-2-2
how many total scoops of flavor are in our original mocha drinks (hot or iced?)
1-1-2
what flavor combinations go in smooth 7
irish cream, white chocolate
what flavor combinations go in German chocolate
caramel, coconut
what flavor combinations go in brunette
caramel, hazelnut
what flavor combinations go in white chocolate mocha
white chocolate
what flavor combinations go in cinnamon roll
white choc.
brown sugar + cinnamon
what flavor combinations go in triple 7
Irish cream, White chocolate
how many shots does a large blondie have
4
how many shots does a small triple 7 have
6
how many shots does a medium German chocolate have
2
what milk is used for a small sugar free white chocolate mocha
whole milk?
flavors used in a medium SF brunette, and how many scoops of each?
2 total scoops of
1: SF caramel + SF hazelnut
1: SF dark chocolate
flavors used in a large almond milk German Chocolate, and how many scoops of each
1 caramel, 1 coconut?
what’s the scoop #s for all house blends
1-1-1
cafe latte means
coffee and milk
if a mocha doesn’t have mocha mix, use what flavor scoop
1-2-2
how many shots in a small, medium, and large house blend
2-3-4
how many scoops (if requested) go in small, medium, and large house blends
1-1-1
what milk in a latte
whole mix
what milk in a breve
smooth mix
what milk in a skinny latte
nonfat
how many scoops (if requested) are added to lattes and breves
small, medium, large
Breves: 1-2-2
Lattes:
what milk in a mocha
mocha mix?
how many scoops if requested are used in mochas
small, medium, large
1?
if a customer orders a small caramel mocha, what flavors are used and how many scoops of each
Caramel, 1?
if a customer order a medium SF caramel mocha, what flavors are used and how many scoops of each
SF caramel, 1?
what is the standard milk for a cappuccino
whole milk
how much froth is in a standard cappuccino
?
what is the standard milk for hot or iced chai lattes
whole milk
how many ounces of chai concentrate and milk belong in a small iced chai latte
4 and 4
what numbers are remembered for smoothies, chai chillers, and shakes
2-3-4
6-9-12
how many ounces of smoothie mix are used in our smoothies
s:
m:
L:
6-9-12
how many ounces of ice cream mix are used in smoothies
s:
m:
L:
2-3-4
if a customer requests additional flavor in their smoothie, how many scoops should you add
1
how many ounces of chai concentrate are used in our chai chilller
6-9-12
how many ounces of ice cream mix are used in our chai chiller
2-3-4
how many scoops of flavor are in shakes
s:
m:
L:
2-3-4
if additional flavor is requested in their chai chiller, how many scoops should you add
?
number of scoops in iced energy
S
M
L
1-1-2
number of scoops in energy chillers
S
M
L
1-1-2
number of scoops in hot teas
S
M
L
1-1-1
number of scoops in iced teas
S
M
L
1-2-3
if a customer asks for a sweet tea, what flavor(s) should we use
cane sugar syrup
how many scoops of flavor are used for our seven fizz
S
M
L
2-3-4
what is the standard milk for our hot cocoas
mocha mix
how many ounces of smoothie mix are used in a kids smoothie
4
how many ounces of ice cream mix are used in a kids smoothie
1
what is the hottest acceptable temperature for kids drinks
110-120
what is the first step before measuring out matcha concentrate for a drink
?
how many scoops of flavor go in each size of a peppermint matcha chiller
S
M
L
?
how many scoops of flavor, if requested, go in each size of iced lemonade
S
M
L
1-1-2
How many ounces of lemonade concentrate are in a small lemonade chiller
4
How many double shots do you need for a chiller batch
30
how long does green tea need to steep
a few minutes?
what else goes into the chiller machine with the chiller batch and how much of it
espresso 60oz
sugar 24oz
whole milk 2 gallons
T/F: after the tea is steeped, top off with bunn water
F
