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7Brew > BrewBasics PDF > Flashcards

BrewBasics PDF Flashcards

1
Q

what is the foundation of our success and how do we hold fast to it

A

culture.

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2
Q

what is our “first job” at 7 Brew

A

take care of our team and have each other’s backs

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3
Q

If you get sick at 11pm and work at 6am the following morning, how should you reach out to your manager to let them know?

A

you should call them if less than 12 hours

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4
Q

in your own words, what affect should the music we play in the stand have on our team and customers?

A

it’s affect should be positive and energizing

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5
Q

which item(s) are not allowed under the dress code
jeans
sweatpants
shorts with inseam less than 3 inches
flip flop sandals
pink leggings

A

flip flops
sweatpants

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6
Q

who is the first team member that our customer interacts with when they pull into the drive-thru line

A

Texter

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7
Q

which position is the foundational role in the stand and why

A

Lane because they interact with the customer while being efficient and fast with payments

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8
Q

if a customer orders a large brunette, what clarifying question should you ask them

A

hot or iced? anything else?

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9
Q

“translate” this order from a customer to your teammates in the correct sequence:
I need a Triple 7 made with whole milk, over ice. Large, please.”

A

Large, iced, whole milk, triple 7

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10
Q

What is the lane position’s job after the customer has paid and while the drink is still being made?

A

connect with the customer?

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11
Q

Which position handles finishing details

A

milk

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12
Q

what does ACT stand for

A

apologize
care
thank

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13
Q

what are the Big 3

A
  1. genuine and unique interactions with every customer and teammates
  2. use open and positive body language
  3. smile for every customer/ teammate
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14
Q

what are the non fruit SF syrups

A

brown sugar cinnamon, chocolate macadamia nut, Irish cream, hazelnut, vanilla

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15
Q

what are the fruit SF syrups

A

coconut, peach, raspberry, strawberry

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16
Q

do we have SF sauces for all 3 sauces

A

yes

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17
Q

a shot window is the amount of time it takes for the ___ in the espresso machine to flow through the grinds. how long is this window?

A

steam
17-27 seconds

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18
Q

the ___ is a filter that we fill we coffee grinds and lock into the espresso machine

A

portafilter

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19
Q

3 steps to pull a double shot

A

coffee grinds, tamping, extraction

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20
Q

If a shot pulls too quickly how do you fix it

A

adjust the grinder to grind more fine

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21
Q

if a shot pulls too slow how do you fix it

A

adjust the grinder to a coarser consistency

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22
Q

good temp for steaming milk

A

160-170

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23
Q

for steamed milk, what is the measurement of tight froth and what will it look like

A

1/4 “ and wet paint

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24
Q

temp for kids drinks

A

110-120

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25
Q

temp for “drinkable”

A

140-150

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26
Q

temp for “regular” or unspecified

A

160-170

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27
Q

temp for extra hot

A

175-180

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28
Q

temp for burnt

A

over 180

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29
Q

smooth mix is what

A

half and half

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30
Q

what is the standard dairy bases (4)

A

smooth, mocha, whole, ice cream

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31
Q

smooth mix is used in what drink

A

breves

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32
Q

mocha mix is used in what drinks

A

mochas, chocolate milk, hot cocoa

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33
Q

what is the default milk used in lattes and cappuccinos

A

whole milk

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34
Q

what mix is used in smoothies, chai chillers, and shakes

A

ice cream mix

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35
Q

skinny drinks use what 2 things

A

nonfat milk and SF flavors

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36
Q

are dairy alternatives SF?

A

no

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37
Q

what is the shot window

A

17-27

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38
Q

what is the sequence for drink making: shots, milk, flavor

A

flavor
shots,
milk

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39
Q

how much froth do the drinks get on top

A

1/4 inch, tight froth

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40
Q

what milk is used in a breve

A

smooth mix

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41
Q

milk used in SF mocha

A

smooth mix

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42
Q

milk used in hot chocolates

A

mocha mix

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43
Q

milk in SF lattes

A

whole milk

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44
Q

what are the 3 non dairy milk options

A

oat, coconut, almond

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45
Q

name the 4 drinks that are breves

A

smooth 7
blondie
cinnamon roll
triple 7

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46
Q

what flavors are in smooth 7

A

irish cream
white chocolate

47
Q

what flavors are in blondie

A

caramel
vanilla

48
Q

what flavors are in cinnamon roll

A

white chocolate
brown sugar cinnamon

49
Q

what flavors are in triple 7

A

irish cream
white chocolate

50
Q

what are the 3 mochas

A

brunette
W.C Mocha
German chocolate

51
Q

what flavors are in brunette

A

caramel
hazelnut

52
Q

what flavors are in white chocolate mocha

A

white chocolate

53
Q

what flavors are in German chocolate

A

caramel
coconut

54
Q

what mix do breves get

A

smooth mix

55
Q

what mix do mochas get

A

mocha mix

56
Q

what extra flavor is added to SF mochas

A

SF dark chocolate

57
Q

how many total scoops of flavor are in our original breve drinks (hot/iced)?

A

1-2-2

58
Q

how many total scoops of flavor are in our original mocha drinks (hot or iced?)

A

1-1-2

59
Q

what flavor combinations go in smooth 7

A

irish cream, white chocolate

60
Q

what flavor combinations go in German chocolate

A

caramel, coconut

61
Q

what flavor combinations go in brunette

A

caramel, hazelnut

62
Q

what flavor combinations go in white chocolate mocha

A

white chocolate

63
Q

what flavor combinations go in cinnamon roll

A

white choc.
brown sugar + cinnamon

64
Q

what flavor combinations go in triple 7

A

Irish cream, White chocolate

65
Q

how many shots does a large blondie have

A

4

66
Q

how many shots does a small triple 7 have

A

6

67
Q

how many shots does a medium German chocolate have

A

2

68
Q

what milk is used for a small sugar free white chocolate mocha

A

whole milk?

69
Q

flavors used in a medium SF brunette, and how many scoops of each?

A

2 total scoops of
1: SF caramel + SF hazelnut
1: SF dark chocolate

70
Q

flavors used in a large almond milk German Chocolate, and how many scoops of each

A

1 caramel, 1 coconut?

71
Q

what’s the scoop #s for all house blends

A

1-1-1

72
Q

cafe latte means

A

coffee and milk

73
Q

if a mocha doesn’t have mocha mix, use what flavor scoop

A

1-2-2

74
Q

how many shots in a small, medium, and large house blend

A

2-3-4

75
Q

how many scoops (if requested) go in small, medium, and large house blends

A

1-1-1

76
Q

what milk in a latte

A

whole mix

77
Q

what milk in a breve

A

smooth mix

78
Q

what milk in a skinny latte

A

nonfat

79
Q

how many scoops (if requested) are added to lattes and breves
small, medium, large

A

Breves: 1-2-2
Lattes:

80
Q

what milk in a mocha

A

mocha mix?

81
Q

how many scoops if requested are used in mochas
small, medium, large

A

1?

82
Q

if a customer orders a small caramel mocha, what flavors are used and how many scoops of each

A

Caramel, 1?

83
Q

if a customer order a medium SF caramel mocha, what flavors are used and how many scoops of each

A

SF caramel, 1?

84
Q

what is the standard milk for a cappuccino

A

whole milk

85
Q

how much froth is in a standard cappuccino

A

?

86
Q

what is the standard milk for hot or iced chai lattes

A

whole milk

87
Q

how many ounces of chai concentrate and milk belong in a small iced chai latte

A

4 and 4

88
Q

what numbers are remembered for smoothies, chai chillers, and shakes

A

2-3-4
6-9-12

89
Q

how many ounces of smoothie mix are used in our smoothies
s:
m:
L:

A

6-9-12

90
Q

how many ounces of ice cream mix are used in smoothies
s:
m:
L:

A

2-3-4

91
Q

if a customer requests additional flavor in their smoothie, how many scoops should you add

A

1

92
Q

how many ounces of chai concentrate are used in our chai chilller

A

6-9-12

93
Q

how many ounces of ice cream mix are used in our chai chiller

A

2-3-4

94
Q

how many scoops of flavor are in shakes
s:
m:
L:

A

2-3-4

95
Q

if additional flavor is requested in their chai chiller, how many scoops should you add

A

?

96
Q

number of scoops in iced energy
S
M
L

A

1-1-2

97
Q

number of scoops in energy chillers
S
M
L

A

1-1-2

98
Q

number of scoops in hot teas
S
M
L

A

1-1-1

99
Q

number of scoops in iced teas
S
M
L

A

1-2-3

100
Q

if a customer asks for a sweet tea, what flavor(s) should we use

A

cane sugar syrup

101
Q

how many scoops of flavor are used for our seven fizz
S
M
L

A

2-3-4

102
Q

what is the standard milk for our hot cocoas

A

mocha mix

103
Q

how many ounces of smoothie mix are used in a kids smoothie

A

4

104
Q

how many ounces of ice cream mix are used in a kids smoothie

A

1

105
Q

what is the hottest acceptable temperature for kids drinks

A

110-120

106
Q

what is the first step before measuring out matcha concentrate for a drink

A

?

107
Q

how many scoops of flavor go in each size of a peppermint matcha chiller
S
M
L

A

?

108
Q

how many scoops of flavor, if requested, go in each size of iced lemonade
S
M
L

A

1-1-2

109
Q

How many ounces of lemonade concentrate are in a small lemonade chiller

A

4

110
Q

How many double shots do you need for a chiller batch

A

30

111
Q

how long does green tea need to steep

A

a few minutes?

112
Q

what else goes into the chiller machine with the chiller batch and how much of it

A

espresso 60oz
sugar 24oz
whole milk 2 gallons

113
Q

T/F: after the tea is steeped, top off with bunn water

A

F

7Brew (8 decks)

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