Brand Benefits Flashcards
1
Q
Brand benefits
A
Competitive advantage (diff)
Premium pricing
Employee focus& motivion
Greater loyalty
2
Q
10 major components of brand love (batra et al 2012)
A
High quality Emotional bond Intrinsic rewards Investment of time/money frequent use
3
Q
Brand love benefits
A
Loyalty (Caroll and ahuvia 2012)
Positive wom
Premium prices (batra et al 2012)
Forgiveness of brand failures (Huang, 2017)
4
Q
Implications
A
Overspend -> high investment does not = better campaign
7up -> decline in 1990’s campaign
Whereas, California milk processor “got milk” thrived.