Booth Responses

Question 1

How can I fire up agent productivity?

Answer 1

Improve agent productivity & focus
Help agents prioritize effectively
Declutter your org
Balance caseloads fairly

Question 2

How do your apps save 8 hours of agent productivity per week?

Answer 2

3.5 hours saved with File Slayer
3.75 hours saved with Case Flags
1.25 hours saved with E2CP

Question 3

How do your apps fuel service profitability?

Answer 3

By cutting costs and increasing revenue.

Question 4

What does Vicasso do?

Answer 4

We help companies like ____ & _____ deliver world-class service.

Question 5

How do your apps utilize AI?

Answer 5

File Slayer uses an AI-powered Slaybot to detect and delete irrelevant files in your Salesforce Org. Email to Case Premium’s Intelligent Responses uses AI to reference case history to generate responses to customer service inquiries. Email to Case Premium’s Text Extractor enables agents to extract English text from images.

Question 6

How do your apps improve customer satisfaction?

Answer 6

A great customer experience starts with a great agent experience. Our apps create a better agent experience. They remove friction in your case management process so agents can serve customers faster.

Question 7

What is service profitability?

Answer 7

There are two parts to service profitability: revenue and expenses. A customer support team is profitable if its revenue exceeds its expenses.