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Customer Service > Book Terms > Flashcards

Book Terms Flashcards

1
Q

Employers of choice

A

Companies where people like to work

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2
Q

Resume

A

Doc. Summarizing job qualification

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3
Q

Cover letter

A

Letter introducing applicant to potential employer

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4
Q

Occupational preferences

A

The types of work and work settings that you prefer

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5
Q

Full time

A

Working 40 hrs. Per week

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6
Q

Part time

A

Working 20hrs per week

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7
Q

Employment benefits

A

Employer paid insurance and retirement et savings

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8
Q

Supplemental job

A

Job that provides flexibility I work schedules but no guaranteed work hours or employment benefits

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9
Q

Hire on bonus

A

Extra compensation for accepting a job offer

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10
Q

Retirment benefits

A

Employer funded pension contributions

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11
Q

Pr or hr

A

People within company who recruit select and employ job applicants

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12
Q

Networking

A

Interacting with a variety of people in diffrent settings

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13
Q

Employment agencies

A

Some of whom specialize in healthcare help connect job applicants with employers

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14
Q

Job application

A

An online or paper form used to apply fora job

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15
Q

Portfolio

A

Collection of materials that demonstrate knowledge, skills, and abilities

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16
Q

Post secondary

A

Edu. After high school

17
Q

Misdemeanor

A

Minor offense with a fine and/ or short jail sentence as a penalty

18
Q

Criminal history background check

A

Review of legal records to search for misdemeanors and felonies

19
Q

Credit report

A

Review of reviews to asses personal financial status

20
Q

References

A

People who can provide info about job applications

21
Q

Preemployment assesments

A

Test and other instruments used to measure knowledge, skills, and personality traits

22
Q

Basic skills

A

Fundamental aptitude in reading language and math

23
Q

Official transcript

A

Grade report that is printed sealed and mailed directly to the recepint to prevent tampering by the applicant

24
Q

Labor trends

A

Workforce supply and demand projections

Customer Service (4 decks)

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