Book Notes

Question 1

Introduction

Answer 1

Introduction

Question 2

Aside from visual affirmation of death a funeral offers support and comfort from what other ways?

Answer 2

Final disposition of body. religious ritual, Social support (ppl who attend), celebrates a life, and an acceptable environment to express feelings.

Question 3

Ch. 1

Answer 3

First Call

Question 4

Define First Call

Answer 4

request by NOK or other funeral home to transfer remains and carry out further services

Question 5

What percent of initial contacts are made between the funeral home and ppl in need ?

Answer 5

98!

Question 6

Should the speed and articulation of a funeral directors be a bit fast paced or slower during a first call?

Answer 6

SLower than a normal phone conversation

Question 7

What must be signed and by who before making a removal

Answer 7

The family has to have sign the “ release of deceased” form from a healthcare facility.

Question 8

If the person who calls is not the NOK what is essential information to grab?

Answer 8

The number and name of the NOK

Question 9

Define removal

Answer 9

transfer of remains from place of death to the funeral home

Question 10

Ch.3

Answer 10

Arrangement conference

Question 11

Define arrangement conference

Answer 11

meeting between the funeral director and the client family during which the funeral arrangements are discussed

Question 12

During a Arrangement conference what is advised that a FD avoids during the 1st 15 minutes ?

Answer 12

Reaching for their pen, the first 15 min of listening are crucial for a smooth transition from order taker to event planner.

Question 13

What is a Non-traditional service?

Answer 13

religious oriented but a more modern interpretation

Question 14

What is a Memorial service ?

Answer 14

a service without the body present . Usually days or weeks after the disposition

Question 15

What is a Humanistic service?

Answer 15

a service devoid of religion

Question 16

What are the two types of death announcements that can be found in newspapers?

Answer 16

Death Notice and obituaries

Question 17

Define a Death notice

Answer 17

classified notice of death listing survivors and details of funeral service there is usually a charge for thi

Question 18

Define Obituary

Answer 18

announcement of death with a bibliography of persons life, there is no usual charge for this

Question 19

What are the 3 purposes of the death certificate?

Answer 19

show cause of death for medical research, the legal permanent record of death, permanent statistical record of death, and assists with settling estate/legal affairs

Question 20

True or false the Federal Trade Commission requires the funeral home to have a general price list available at all times

Answer 20

True

Question 21

“They dont care how much you know until________________________.”

Answer 21

until they know how much you care

Question 22

Ch.4

Answer 22

Visitations

Question 23

Define visitation

Answer 23

a scheduled time when the diseased is scheduled for viewing in an either open or closed casket

Question 24

Why should the first viewing for the immediate family go first?

Answer 24

This might be the 1st time the family has seen the person since they have passed and might be very emotional.

Question 25

If when the family sees the decedent and wants something major adjusted what should you never do?

Answer 25

Move the body or fix it in front of them. If it is minor its ok but still ask if they prefer to leave the room

Question 26

Why would it be a bad idea to have children in with the parents for the first initial viewing ?

Answer 26

The parents emotional reaction might scare the child more than the body

Question 27

Ch.5

Answer 27

The Funeral

Question 28

Define Funeral

Answer 28

The rites held at the time of disposition of human remains

Question 29

Its customary for the deceased to be brought into and out o the church ________ first

Answer 29

feet

Question 30

Define Aftercare

Answer 30

offering services, literature, or emotional support to the bereaved after the funeral service is over .

Question 31

What are two examples of aftercare ?

Answer 31

prayer cards in the mail , or referring them to a support group

Question 32

Why was cremation predominant in Greece?

Answer 32

They believed cremation released the spirit from the body.

Question 33

Define pre-need

Answer 33

funeral arrangements made in advance of need

Question 34

Define Pre-funded funeral arrangements

Answer 34

funeral arrangement in advance of need including provisions for funding and prepayment.

Question 35

Define pre-planned funeral arrangements

Answer 35

funeral arrangements made in advance of need not including provisions for funding or prepayment

Question 36

What are the four types of pre-need contracts?

Answer 36

revocable, irrevocable, guaranteed, and non-guaranteed

Question 37

What is the difference between revocable and non revocable contracts?

Answer 37

With revocable the purchaser can revoc the contract with a full refund and the others cant.

Question 38

What is the difference between a guaranteed and a non-guaranteed contract?

Answer 38

a guaranteed contract is that the set items payed for will remain the same regardless of time and changing prices. Non guaranteed is that if the prices change someone has to fill the gap in price

Question 39

Ch.10

Answer 39

caskets

Question 40

Hard wood comes from what type of trees?

Answer 40

deciduous trees , trees that lose their leaves every year

Question 41

Soft woods come from what type of trees?

Answer 41

coniferous , cone bearing