Book 3: 8-19 - Technical Communications

Question 1

One of the main advantages of written communications is:

Select one:

A. It can be deliver in the shortest time
B. Immediate feedback from the recipients
C. That it can be proof read and edited
D. The subject line can say it all

Answer 1

C. That it can be proof read and edited

Question 2

SOPs should be:

Select one:

A. Attached to each revised copy
B. Destroyed and replaced monthly
C. Printed in large numbers
D. Reviewed at regular intervals

Answer 2

C. Printed in large numbers

Question 3

Types of maintenance is classified in the following categories:

Select one:

A. Procurement, inventory, estimated, and planned
B. Notification, submission, review and approval
C. Routine, preventative, projects, and emergency
D. Completion, projection, extension, and considerations

Answer 3

C. Routine, preventative, Projects, and Emergency

Question 4

Which of these is a key component to MMS (maintenance management system)?

Select one:

A. Well-stocked toolboxes
B. A maintenance manager
C. Work order system
D. On call contractors

Answer 4

C. Work order system

Question 5

One of the key elements for effective human communication is:

Select one:

A. Best with a group of people
B. It must be in clear written form
C. About providing one-way information
D. It requires a minimum of two people

Answer 5

D. It requires a minimum of two people

Question 6

Which of these is a reason to NOT use standard operating procedures (SOP)?

Select one:

A. Allow operators to use their own methods of procedure
B. Use as a checklist for internal or external auditing
C. Consistent implementation of a procedure
D. Reduce possibility of miscommunication

Answer 6

A. Allow operators to use their own methods of a procedure

Question 7

An SOP is used to:

Select one:

A. Make sure each operator runs equipment in a consistently safe and efficient manner
B. Develop PFDs and P&IDs
C. Keep track of maintenance costs
D. Help plan equipment maintenance activities

Answer 7

A. Make sure each operator runs equipment in a consistently safe and efficient manner

Question 8

One of the main advantages of verbal communication is:

Select one:

A. It takes longer to process the wording than written communication
B. Talking to people the other side of the office
C. There is a permanent record of the communication
D. Immediate feedback and clarification

Answer 8

D. Immediate feedback and clarification

Question 9

One of the best practices for writting SOPs is to:

Select one:

A. Use a standardized template
B. Allow all workers an opportunity to write a SOP
C. Put it to use as soon as it is written
D. Use text based format only

Answer 9

A. Use a standardized template

Question 10

If your plant maintenance department neglects oil changes, filter replacement, and bearing lubrication, your plant will eventually need more unscheduled ______ maintenance.

Select one:

A. Project
B. Emergency
C. Preventative
D. Routine

Answer 10

B. Emergency