Book 20 Community Relations Flashcards
Book 20 Community Relations -
The Los Angeles City Fire Department (LAFD) recognizes the tremendous importance of community service with a goal committed to the strengthening and nurturing of strong ties with all segments of our City and is committed to emphasizing a “______” fire safety services delivery system
community oriented
Book 20 Community Relations -
The purpose of this guide is to provide a system that allows the Department to efficiently and effectively implement this goal through outreach programs and positive community and public relations activities.
Through increased community involvement all Department members will better understand the challenges, issues, and opportunities that exist in the community they serve.
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Book 20 Community Relations -
A positive attitude is clearly imperative and a hallmark for quality service.
Our ultimate goal is to leave the customer with a positive experience.
As professionals, we should provide the public with the same high quality service that we demand in our private lives.
The Los Angeles City Fire Department has no room for negative attitudes or behavior. Negative attitudes and behavior in our dealings with the public is unacceptable on the Los Angeles City Fire Department.
It is imperative that all Fire Department members share, to an extent, in the ownership of problems and issues that exist within the communities and neighborhoods they serve.
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Book 20 Community Relations -
Fire Chief (FC) approval is required for:
a. Outside request for Ride Alongs (see p. 14).(Apparatus for Homecoming, Ride-On’s, etc., CE approval not required)
b. Commercial use of Fire Stations or apparatus use.
c. Requests for the CE to appear in person (notify Captain in the Community Service Unit or Community Liaison Officer).
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Book 20 Community Relations -
Bureau Commander (Emergency Services) or Deputy Department Commander (DDC) approval is required for:
a. Requests for companies to be placed out-of-service CAV when MFC is unable to approve.
b. Rescue Ambulances CAV at events. The responsible Battalion Chief and EMS District
Captain shall also be notified by telephone.
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Book 20 Community Relations -
The LAFD allows fire and emergency service professionals to Ride-Along with field resources to assist other public safety agencies in accomplishing their specific organizational goals. In addition, the Department approves Ride-Alongs for writers, camera crews, reporters, elected officials, etc.
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Book 20 Community Relations -
Ride-Along requests shall be made in writing, a minimum of 14 days prior to the date of the desired visit. In the event circumstances do not permit the time frame to be met, a verbal request may be considered by the fire Chief through the Community Liaison Office.
The Ride-Along will be a one time only, two-day maximum stay. Extenuating circumstances requiring longer stays may be considered by the Fire Chief.
LAFD Indemnity Agreement (F1109) must be filled out by Station Commander or Company Officer.
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Book 20 Community Relations -
No associates, relatives, or friends of members on the Los Angeles City Fire Department shall be permitted to ride-along unless they meet the Ride-Along criteria.
No Fire Explorers or Trainees of reserve firefighter programs from other fire departments will be permitted to ride-along.
No participation in emergency activities by visitors on a Ride-Along shall be permitted. Ride-Alongs shall be for observation purposes only and not to exceed eight hours.
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Book 20 Community Relations -
Civilian Ride-On
All requests for rides on Department apparatus shall be approved by the affected Battalion Commander Unusual requests received by field personnel and/or those in question shall be forwarded to the Bureau of Emergency Services for approval.
The Ride-On shall be one time only and of short duration.
LAFD Indemnity Agreement must be filled out by the Station or Company Commander prior to permitting the Ride-On.
Persons allowed to participate in a Ride-On are not allowed to accompany the affected Company on
any responses, emergency or non-emergency.
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Book 20 Community Relations -
Station Commander
Upon receiving notification of an upcoming community event, the Station Commander shall:
· Verify the first-in district of the event.
· Identify the possible levels of Fire Department commitment to the event.
· Determine the number of resources necessary to attend, i.e., number of companies, specialized staff members and/or chief officers.
· Check the Battalion and station calendar for conflicts in scheduling of resources.
· If the Fire Station can handle the event, notify the Battalion Chief of the event (if needed), and coordinate event with the assistance of the Battalion Liaison Officer (if necessary). If the Fire Station requires additional assistance, confer with the Battalion Liaison Officer.
· Contact the Community Liaison Officer or the Community Service Unit telephonically for requests that require the Fire Chief’s attendance.
· Submit summary of event to the Battalion Liaison Officer
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Book 20 Community Relations -
Station members must be committed to a long-term relationship with the neighborhood they serve.
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Book 20 Community Relations -
When battalion is requested to show at community event, they shall process and contact the requesting party within ____ hours
24
Book 20 Community Relations -
Ride-Alongs for fire service professionals are for observation of emergency operations and training
only. Participation in training exercises must be requested and approved at the time of the ORIGINAL request and an indemnity agreement furnished.
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Book 20 Community Relations -
NON Fire service
No participation in emergency activities by visitors on a Ride-Along shall be permitted. Ride-Alongs shall be for observation purposes only and not to exceed ____ hours.
eight
Book 20 Community Relations -
Commercial use of a fire station or Apparatus requires who’s approval?
Fire Chief
