Book 20 Flashcards
Every member has a personal obligation to what?
Be physically and mentally ready every time the
alarm sounds
What is the fire department’s ultimate goal?
To leave the customer with a positive experience
It is incumbent upon who to provide positive
leadership?
Battalion and Company Officers
Within a six to twelve month period, it is realistic
that each station could identify how many percent
of the major businesses in the area?
20% of the major businesses
What comprises the three level Community Liaison
Team?
Company Involvement,
Battalion level coordination
Division level guidance and support
As part of our decentralization, requests for
community events should be handled by what
level?
Lowest level possible
Each event must be carefully evaluated for what
three considerations?
Purpose of event, Intent, and level of FD
participation requested
What types of community events require Fire Chief
approval?
- Outside request for Ride Alongs
- Commercial use of FD stations/apparatus
- Requests for the CE (I think they mean Chief
Engineer) to appear in person*
*notify Captain @ CSU or CLO
What types of community events require Bureau
Commander approval?
Requests for Co’s to be placed CAV when MFC
is unable to approve
RAs CAV at events* (BC and EMS shall be notified)
*normally RAs will remain AVI
All requests for Ride Alongs must be made, in
writing, to the Fire Chief a minimum of how many
days in advance?
14 days in advance
The Ride Along will be a one time only, __ day
maximum stay
2 day maximum stay
Who must complete an LAFD Indemnity
Agreement (F-1109)?
Station Commander or Company Officer
What steps shall the Station Commander take
when receiving notification of an upcoming event?
- Verify First-In district
- Identify possible levels of FD commitment
- Determine number of resources to attend
- Check BATT/STA calendar for conflicts
- If station can handle, notify BC (if needed) and
coordinate with Batt Liaison Officer (if needed)
If station requires additional assistance, confer w/
Batt Liaison Officer - Contact CSU or CLO telephonically for requests
that require Fire Chief’s attendance - Submit summary of event to Batt Liaison Officer
No associates, friends, or family shall be permitted to ride along unless they meet what criteria?
The above “Ride Along” criteria
Within a six to twelve month period, it is realistic
that each station could implement how many
Community Outreach Activities at the fire station?
One activity
For non-fire service professionals, Ride Alongs for
observation purposes shall be limited to how many
hours?
8 hours
Through increased community involvement all
department members will better understand the ___
that exists in the community they serve?
challenges, issues, opportunities
The determination of the primary concerns on which
members of a fire station should focus the
community oriented efforts are dependent on?
physical and social make up
Through community services department members
will learn more about the ___ that exists in their
community, and develop relationships with the
people who are affected by these issues.
problems, issues and challenges
Customer service begins with?
respect and how we treat each other
74% of our calls are ___? 6%?
20%?
74%=EMS
6%=fires
20%=service related calls
The success of the fire stations community effort
will be directly correlated to their understanding of
the ___ of community involvement?
Purpose, needs and benefits
The contact person requesting FD participation
should be notified___ regardless of platoon
involvement?
within 24 hrs or ASAP
