Blue Booklet Flashcards
What is the function of the Human Resources department? Give an example
To hire and train staff and keep records of their performance in work.
For example:
Ensure business abides by safety and employment regulations, e.g. holiday and sick leave entitlement
Give 3 impacts of new technology on working practices:
- Improved productivity and quality - machines speed up process
- More flexible working hours for employees
- Can be seen as a way to cut labour costs
What is meant by workforce planning?
Employing the correct number of staff with the right skills, in the right place, at the right time to deliver the businesses aims and objectives
Give 3 benefits of workforce planning:
- More able to meet objectives
- Able to respond to external factors more effectively
- Gaining a competitive advantage
What is recruitment and selection?
Process of finding and hiring the best qualified candidate for the job, in a timely and cost effective manor.
Recruitment takes place through a SELECTION PROCESS
What is internal recruitment? Give 3 examples of how
A job vacancy is filled from within a businesses existing workforce.
Through; Internet Email Meeting Notice board
What is external recruitment? Give 3 examples of how
The business recruits an applicant from outside its existing workforce
Through;
Social media
Banners
Job centres
What is meant by training?
Process whereby an individual acquired new skills and knowledge or improves their existing knowledge and skills
Starts with induction and then job specific training
What is on the job training? Give 3 aspects it includes
Where employees are trained while carrying out an activity at their place of work
- Demonstration
- Coaching
- Job rotation
What is off the job training?
Where employees are trained away from the job at a different location
What is an apprenticeship?
Where a person agrees to work for a business to gain skills over a period of time, usually for lower rates of pay
Give 1 advantage and 1 disadvantage of an apprenticeship:
Advantage:
Can gain highly motivated staff for lower level jobs
Disadvantage:
May be misused as cheap labour, demotivating Greg apprentices and leading to poorer quality of output
What is meant by appraisal?
System of reviewing the performance of workers.
Usually through discussion between manager and employee about pre-agreed objectives
What is meant by labour productivity? Give calculation
Measure efficiency of a person or machine in converting inputs into useful outputs
Labour productivity =
output per time period / no. of employees at work
What is meant by labour turnover? With calculation:
Proportion of firms workforce that leaves during the year
( Staff leavers per year / average no of staff ) x 100
Give 2 internal factors that may effect labour turnover:
- Poor recruitment and selection procedures
2. Ineffective motivation or leadership
Give 2 external factors that may effect labour turnover:
- More alternative employment opportunities in the area
2. Better transport links
What is meant by chain of command?
The way the authority to make decisions is organised
What is meant by span of control?
Number of employees working directly under the manager
What is the matrix structure?
An organisational structure in which people can work across teams and projects as-well as within their own department
What is meant by delayering?
When a business removes one or more levels from its heirarchy
Give 4 benefits of a motivated workforce:
- Increased productivity
- Increased quality
- Lower levels of staff turnover
- Higher levels of innovation
What is Taylor’s theory?
Employees are mainly motivated by pay
- low skilled
- repetitive, simple tasks
- should be paid a piece rate
Give 1 advantage and 1 disadvantage to Taylor’s theory:
Advantage:
Workers encourages to increase productivity
Disadvantage:
Employees likely to be demotivated by boring, repetitive jobs = high labour turnover
