BHAR 212 1st exam Flashcards
Introduction
Is the reality of life
CHANGE
is the capability to get things completed in the manner one wants them to be done
POWER OF HUMAN RESOURCES
The trading among nations in terms of goods and services is even faster than the actual production of goods worldwide.
GLOBALIZATION
is the huge assortment of differences produces by cultural trends like history, characteristics, economic, conditions, personality characteristics, language norms and mores
MULTICULTURALISM
is the rate at which change occurs in technology, demographics, globalization and new products and services.
Rapidity of change
is the unwritten set of expectations of the employment relationship which details what each party looks forward to give and receive.
Psychological contract
is the process that transform raw materials or intellectual capital into products and services.
Technology
The field of service like transportation, communication, wholesale and retail, finance, insurance, real estate and government is growing.
Service economy
order to meet their goal, many organization is focusing on teamwork.
Teamwork
is a collection of individuals forming a synchronized system of specialized activities for the rationale of realizing certain goals over some extended period of time.
OGRANIZATION
No two persons reat to the same stimulus. Each person has its own individuality which could be in the form of train, intelligence, physique, body language or verbal language.
Uniqueness of an individual
When a certain person is hired for a job, the organization accepts him in his totality with his attitude, aptitude, skill and knowledge plus his emotions.
TOTAL PERSON
It is important to disclose the root cause of a certain employee disturbed behavior. This involved knowing the reason for his abnormal looks and overt reactions to normal.
Attribution
Employees deserved humane treatment. Managers must be warned not to treat subordinates as slaves because this manners deprives them on their dignity.
Ethics and dignity
Individual behavior is governed by psychology which must be acceptable to the society. Group behavior is ruled by sociology.
Organizations as social system
Under normal condition the individual tries his best to work for the organization. In returned, the organization makes him a capable person through the opportunities given to him.
Mutuality of Interest
These mentioned six concepts when practiced whit in group create synergy that brings holistic advantage
Holistic benefit
An individual with proactive thinking about approaching troubles and bottlenecks can work without pressures and plan ahead in dealing with difficult situations.
Effective confronting
Though OB is probabilistic in nature it is based on validated facts.
OB is a science
OB can provide confidence in making things happen.
OB enhances conviction
With enhanced self-perception and perception of others through OB, in terms of personality, attitudes, transactional analysis, conflict resolution and negotiation, a person can become successful
OB improves perceptual skills
A person can use the knowledge in motivation theory and its application to delegate authority and inspire people.
OB helps motivate people
OB through conflict resolution and negotiation can help achieve better industrial relations.
OB makes better employer-employee relations
OB can be extended to understanding consumers better. Success in marketing can be attained through improved relations in the supply chain.
OB teaches managers about consumer behavior.
It is expected that managers must be skillful in dealing with people which could be learned from OB.
OB makes managers expert in people skills
The concept of OB has been developed from diversity of knowledge of others fields just from its own isolated research foundation.
Multidisciplinary anchor
it is critical that OB must be based on systematic research which consist of forming research questions, data collection and hypothesis testing.
Systematic research anchor
The field of OB recognizes that there is no single solution is best for all situations.
Contingency anchor
The study of OB concerns the individual, team and organization. Under the individual level are topics like attribution, motivation, perception, personality attitudes and values.
Multi-levels of analysis anchor
is a characteristics of a group of people inside the organization where differences exist on one or more relevant dimensions.
Workplace of diversity
A diverse workforce that feels comfortable communicating varying perspectives provides a larger pool of ideas and experience.
Higher Creativity in Decision Making
A company with a diverse workforce may create products or services that appeal to a broader customer base.
Better Understanding Service of Customers
When employees feel that they are fairly treated, they are likely to be more satisfied.
More Satisfied Workforce
Companies that d a better job of managing a diverse workforce are often rewarded in the stock market, signaling that investors employ this information to evaluate how well a company is being managed
Higher Stock Prices
Companies doing a particularly bad job in diversity management face costly litigations.
Lower litigation expenses
Organizations making use of a diverse workforce can convey a greater range of solutions to problems in service, sourcing and allocation of resources.
Increased Adaptability
A diverse collection of skills and experiences permits a company to offer service to customers on a global basis.
Broader service range
As a result of all these potential benefits companies that administer diversity more effectively tend to do better than others.
Higher Company Performance
is the irrational, inflexible opinion based on limited and insufficient information and unfair negative attitudes individuals hold about other people who belong to social or cultural groups different from their own.
Prejudice
is a behavior that results to unequal treatment of individuals based on group membership.
Discrimination
is a generalized set of beliefs about the characteristics of a group of individuals.
Stereotyping
is a person knowledge that he fits in to a certain social group, where fitting in to those groups has emotional importance.
Social Identity
In the organization, power is not always equally distributed among individuals and groups.
Power Differentials
In the most successful companies, diversity management is not the responsibility of the human resource department.
Build a Culture of Respecting Diversity
People are more likely to pay attending to aspects of performance that measured
Make Managers Accountable for Diversity
Many companies provide employees and managers with training programs relating to diversity.
Diversity Training Programs
Policies designed to recruit, promote, train and retain employees belonging to a protected class are referred to as affirmative action.
Affirmative Action Programs
These programs are the least controversial and are received favorably by employees
Simple Elimination of Discrimination
These affirmative action plans involve ensuring that the candidate pool is diverse. These programs are also viewed as fair by most employees.
Targeted Recruitment
In these programs, if all other characteristics are equal, then preference may be given to a minority candidate.
Tie-breaker
These programs involve hiring a less qualified minority candidate.
Preferential Treatment
refers to the number of goals on which a person focuses. Are accomplishment striving or a strong desire to complete a task-related goals as a means of expressing personality.
Conscientiousness
Is the person’s ability to get along with others causes a person to be nice, tolerant, sensitive, trusting, kind and warm.
Agreeableness
refers to the degree to which a person is anxious, irritable, aggressive, temperamental, and moody
Neuroticism
a person’s rigidity of beliefs and range of interest. People with high levels of openness are original, intellectual, creative, and open to new ideas.
Openness
reflects an individual’s comfort level with relationships. They tend to effective in jobs involving sales and marketing.
Extraversion
means a person’s preference to fix what is supposed as erroneous, change the status quo, and apply initiative to solve problems.
Proactive personality
describes behavior directed towards attaining power and controlling the behavior of other people.
Machiavellianism
is the degree of willingness of a person to take changes and create risky decisions.
risk propensity
involves the ability to break away from the habit-bound way of thinking and generate novel and useful ideas.
creativity
is a person’s talent to perform a mental or physical task.
Ability
also known as intelligence is a better predictor of training proficiency and job success when selecting candidates for a position.
Mental ability
also called informal knowledge is the unwritten, unspoken and hidden vast storehouse of work-relate
Tacit knowledge
