Best practise in health and social care

Question 1

Applying best practise in health, social care, or childcare environments

Answer 1

Being non- judgemental
Respecting the views, choices and decisions of individuals who require care and support anti- discriminatory practise
Valuing diversity
Using effective communication
Following agreed ways of working
Provision of training and professional development opportunities for staff
Mentoring, monitoring and performance management of staff
Staff meetings to discuss issues/ practise

Question 2

Explaining discriminatory practise in health, social care, or childcare environments

Answer 2

Stereotyping, labelling, prejudice
Inadequate care
Abuse and neglect
Breach of health and safety
Being patronising

Question 3

Choosing appropriate action/ response to promote equality, diversity and rights in health, social care, and childcare environments

Answer 3

Acceptable methods of challenging discrimination (challenge at the time, challenge afterwards through procedures or through long- term campaigns)
Whistleblowing (reporting something you have seen that is discriminating)
Applying values of care
Providing information about complaints procedures/ advocacy services
Implementing policies, codes of practise, legislation
Dealing with conflict
Training/ mentoring/ monitoring

Question 4

Ways in which an organisation can foster positive attitudes in staff to promote quality care

Answer 4

Provide training/ induction for staff on policy/ legislation/ care values- so they follow correct procedures and adopt appropriate attitudes
Mentoring system- to help staff and give them advice/ support
Monitor/ observation of their staffs performance- so they can reflect and improve
Staff meetings- to share concerns/ communicate persons needs/ share good practise
Good handover procedures- to ensure consistency in care and good standards
Provide policies/ procedures/ guidelines- to ensure staff understand how attitudes can influence practise
Good management structure- a clear hierarchy and procedures. Approachable and effective managers/ named person responsible
Appraisals- to reflect current practise and look for improvements
Correct/ specialist equipment- promotes good ethos in practitioners

Question 5

Benefits to practitioners of following policies, codes of practise

Answer 5

• Helps them do their job effectively- raise awareness
• Ensures that they are treated fairly/ with equality
• Guides them about goo practise/ legal requirements
• Helps to protect them from accusations/ or discrimination/ feel safe
• Ensures that they are all working to the same high standards/ goals
• System of redress/ know how to complain
• Promotes opportunities for staff
• Improve reputation of the setting
• Promotes trust/ good relationships
• Give them rights