Benchmark- Productivity Performance

Question 1

Performance targets are initially set so __% of associates within a process path are meeting or exceeding expectations.

Answer 1

75%

Question 2

T/F: Performance data by path is blended for associates working in multiple paths?

Answer 2

True

Question 3

Transparency and Communication of Performance- (3) ways:

Answer 3

1. Daily Performance- posted at breaks and lunch.
2. Prior Week’s Performance- Posted at beginning of shift each Wednesday.
3. Week to Date Performance- Posted Daily

Question 4

Learning Curve Levels, what are they?

Answer 4

LC 1 (0-40 Hours)= 70% to Goal
LC2 (40.1-80 Hours)= 85% to Goal
LC3 (80.1 - 120 Hours)= 90% to Goal
LC4 (120.1-160 Hours)= 100% to Goal
LC5 (160+ Hours)= 100% to Goal

Question 5

When may new associates be moved to another process path?

Answer 5

When AA has work 120 or less hours in a process path.

Question 6

At what point must a re-train be offered to an associate?

Answer 6

2WW in Productivity or Quality.

Question 7

When will an associate be reset in LC for a given process?

Answer 7

If an AA has not worked in that process for 90 days or more.

Question 8

How are your PA’s graded?

Answer 8

Tier III associates are measured on their leadership, people engagement, and role modeling behaviors versus productivity expectation rates.

Question 9

What are the SPPR productivity timeframes?

Answer 9

Wednesday 0500 to current Wednesday 0500.

Question 10

What are the SPPR quality timeframes?

Answer 10

Monday 0500 to current week Monday 0500.

Question 11

Top Performer Feedback?

Answer 11

Top 10% receive written positive feedback.

Associates over 100% receive verbal positive feedback

Question 12

What is the Supportive Coaching Zone?

Answer 12

Associates that perform above the bottom 5% for productivity and/or above the bottom 10% for quality.
Verbal Coach, Documented Coach, 1WW (active 30 days), 2WW (active 60 days), FWW (active 90 days).

Question 13

SPPR Feedback timeline?

Answer 13

All feedback should be delivered the day of SPPR or by the end of the next scheduled shift. If not, associate should only be reviewed for the time after they received the feedback.

Question 14

What is an exemption?

Answer 14

Anytime a barrier exists that prevented the associate from being successful- exemption.

Override, as I understand, is when you adjust the category.

Question 15

Needs Improvement

Answer 15

1WW, 2WW, FWW, Termination- for falling within the bottom 5%.

Question 16

Written Warning Count & Timeline

Answer 16

AA receives (2) FWW or a total of (6) WW (combination of 1st, 2nd, or Final) within a rolling 12 months, employment will end. Must be in same category:

• Productivity
• Quality
• Safety
• Behavior
• Job Performance