Belangrijkste rijtjes Flashcards
What are the key takeaways of HRO’s?
- Every, even small, failures must be noticed to prevent mistakes
- Don’t put everything in a category, look at each individual problem
- When implementing change -> look at the whole process. A new solution might impact other aspects
- Use the highest level of expertise, not rank
- Encourage individual initiatives to foster improvements.
What are three factors that help determine an organizations distinctive competences and dynamic capabilities?
- Processes
(a firm’s organizational and managerial ways of working) - Positions
Portfolio of assets - Paths
Strategic alternatives available to a firm and the absence or presence of increasing returns
Capabilities of a firm are influenced by their path dependency.
What are the three digital dynamic capabilities?
- Digital Sensing
- Digital Seizing
- Digital Transformation
What are the four dimensions of digital transformation strategy?
- Use of Technologies
- Changes in value creation
- Structural changes
- Financial aspects
What are the key questions for the ‘use of technology’ category?
- What is the strategic role of IT?
2. How ambitious is your approach to new technology (innovator/early adopter/follwer)
What are the key questions for the ‘changes in value creation’ category?
- What is the degree of digital diversification (the different ways of using digital technologies)
- How do you create revenue from future business creation
- What is the desired future main business scope?
What are the key questions for the ‘structural changes’ category?
- Who is responsible for the digital transformation strategy?
- Do you want to integrate the new digital operations in the current organization structure, or in separate entities?
- What types of operational change do you expect?
- Do you need new competencies? How to acquire those?
What are the key questions for the ‘financial aspects’ category?
- How strong is the financial pressure on current core business?
- How will you finance the new activities.
How can value paths change due to digital transformation?
- New value propositions
(products, services) - New value networks
(collaboration) - Digital channels
Sell more, sell differently, different revenue models - Agility and ambidexterity.
What are the three dimension in the TCT that drive outsource decisions?
- Asset specificity
- Uncertainty
- Frequency
What are the 4 perspectives of the balanced scorecard?
- Internal Business perspective
- Customer Perspective
- Financial perspective
- Innovation and learning perspective
What are the three levels within a typical ITO partnership contract?
- Strategic level
- Tactic level
- Operational level
What are the high risk categories for ITO software development?
- Cultural
- Language and communications
- Time-zone differences
- Human capital
- Understanding the clients business processes
- Managing scope changes
- Size of the contract
What are the high risk categories for ITO infrastructure management?
- Infrastructure
- Geopolitical risk
- Security and privacy
- Rotating onshore resources
- Knowledge transfer
- Length of the contract
What are 8 critical IT governance success factors?
- Transparency
- Actively designed
- Infrequently redesigned
- Education about IT governance
- Simplicity
- An exception-handling process
- Governance designed at multiple organizational levels
- Aligned incentives
