Behavioral Questions

Question 1

Give me an example of when you…

Analyzed a large dataset.

Question 2

Tell me about a time when…

You juggled multiple projects at once.

Answer 2

Health ed:
Clinical library
Translations

Qi:
7 measures

Question 3

Tell me about a time when you…

Created a product roadmap, vision, and strategy.

Answer 3

Product Strategy class roadmap

Question 4

How do you manage situations when another team is slow to hand you their deliverable?

Question 5

Tell me about a time when you…

Dealt with a difficult team member.

Answer 5

Genoa: Master Catalog

Question 6

Give me an example of when you….

Led a team.

Answer 6

Converted CKD team to Healthcare Anywhere.

Question 7

Tell me about a time when you….

Developed customer and product requirements.

Answer 7

Created requirements for yoga class

What were they?

What was the bottleneck?

How was it resolved?

Question 8

Give me an example of when you…

Completed the product lifecycle.

Question 9

Give me an example of when you…

Gained consensus.

Answer 9

Hca vs teams - explained trade-offs

Call center: outreach for health ed

Telemed: mPulse

Kpmas translations: jira

Question 10

Give me an example of when you…

Made an important decision under time pressure

Question 11

Give me an example of when you…

Executed a plan that grew top-line results.

Answer 11

Made 40 behavioral health available virtually to members. Result? Continuity of care for over 500 (in April 2020, and counting).

Challenges?

Setbacks?

Question 12

Tell me about a time when….

You adjusted your product plan to accommodate unforeseen issues.

Question 13

Tell me about a time when you…

Convinced engineering to build a feature.

Answer 13

Convinced Telehealth to rollback security feature.

Question 14

Why do you want to work here?

Question 15

Tell me about a time….

You took initiative when not asked to do so.

Answer 15

1. Health Ed External Site for business partners
2. Coordinated TITER and clinical library team : Care Companion

Question 16

Give me an example of…

Your key strengths.

Answer 16

Organization

Innovation

Cross-functionalality

Question 17

Give me an example….

Made a trade-off between two technical alternatives

Answer 17

Teams vs HealthCare Anywhere

Question 18

Tell me about yourself

OR Walk me through your resume.

Answer 18

• The key thing: I’m passionate about improving care through technological tools
• Connective tissue of all my KP experiences on resume
• I’ve been recognized and promoted based on my ability to work x(f) with development and operations teams
• story: HCA devs anonymized last names→ headache for nurses and docs using HCA for group appointments
• I’m passionate about developing tech tools b/c clinical context for tools is important

Question 19

Why do you want to work here?

Answer 19

• Scope of impact.
• At KP, I support just 1 health care organization (800k members)
• At Relias, I could potentially be supporting up to 11k health care organization
• Similar values:
• • Quality of care
• • Get it done

Question 20

Where do you see yourself in 5 years?

Answer 20

• In 5 years time, I see myself building teams as a manager or a team lead.
• Strong teams have strong processes
• & strong coaches
• Having mentors at KP has been a huge boon to my growth and development

Question 21

Why should we hire you?

Answer 21

• If you’re asking what sets me apart from other candidates:
• It’s my experience working alongside doctors and nurses and physician leadership
• I understand how they think, and I have a sense of their daily pressures
• This is context I can lend to development efforts, as these are your primary users

Question 22

What do you like to do in your spare time?

Answer 22

• Skill development
• cognitive psychology
• Running to improve fitness
• Follow gaming trends (gaming as a product; what is fun? How do you optimize fun?)

Question 23

What are your strengths?

Answer 23

I’ve been told by peers:

1. Organization
2. Ambiguity

Example: Thin logs Go Live

• What is it? huge project to digitize and standardize colonoscopy workflows for the whole region (DC, MD, VA)
• The ask? Learn the w/f & get involved b/c he was concerned it would fail. Wanted someone from his team on it
• The result?

1. I learned the workflow by shadowing the lead dev as he led demos to GI leadership
2. Created process documents with the supporting dev
3. I organized the go live: Assembled team of 15 technologists and deployed to 5 MOBs & command center through MS teams (which was a first for the org) to centralize feedback and lessons from the go-live.

All that from learn the workflow & find ways to get involved.

Question 24

What are your weaknesses?

Answer 24

1. I can kind of disappear → instincts are to interact with manager when 1) run into an intractable obstacle or 2) work is done → I can adapt if you’re preferred leadership style is to be more involved. I just tend to be autonomous
2. I can sometimes be quiet in spontaneous brainstorm team meetings → I’m usually quiet b/c I’m formulating my own understanding of the problem, and I don’t want to impede discussion with my incomplete understanding. I work around this by proactively setting agendas for meetings or asking for agendas upfront.

Question 25

Tell me of a time you said no to someone

Answer 25

Master Catalog

Situation:

• Lynn built repo of health ed engagement in Microsoft Lists
• Genoa wanted the ability to modify the attachments field to when a doc was attached to make file management more easy
• Lists does not allow for this degree of customization; I checked as I put it together and proposed a workaround upfront.

Action:

• I acknowledged her concern and how beneficial it would be to have that feature
• here’s the deal: if you can find a fix on the internet, I’ll follow it up and implement it.
• here’s are resoruces I consulted

Result:

Genoa: NVM! I’ll figure it out

Question 26

What has been your experience with Agile?

Question 27

How do you prioritize competing projects or deadlines?