Behavioral Based Questions Flashcards
Tell me about a time when you didn’t have enough data to make the right decision. What did you do? What path did you take? Did the decision turn out to be the correct one?
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Tell me about a strategic decision you had to make without clear data or benchmarks. How did you make your final decision? What alternatives did you consider? What were the tradeoffs of each? How did you mitigate risk?
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Tell me about a time when you made a difficult decision with input from many different sources (customers, stakeholders, partner teams, etc.). What was the situation and how did you arrive at your decision? Did the decision turn out to be the correct one? Why or why not?
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We don’t always make the right decision all the time. Tell me about a time when you made a bad decision. What was the impact of that decision? What did you learn? How have you applied what you learned?
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We don’t always make the right judgment all the time. Tell me about a time when you made an error in judgment. What was the impact? What did you learn? How have you applied what you learned?
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Tell me about a time when you discovered that your idea was not the best course of action. What was your idea? Why wasn’t your idea the best course of action? How did you find out it was not the correct path? What was the best course of action? Who provided it? What did you learn from the experience?
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Describe a time when you brought different perspectives together to solve a problem. What types of different perspectives were represented? How did you seek out different points of view? What was the outcome? Where there any key learnings from this experience? Knowing what you know now, would
you have done anything different?
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Give me an example of a calculated risk that you have taken where speed was critical. What was the situation and how did you handle it? What steps did you take to mitigate the risk? What was the outcome? Knowing what you know now, would you have done anything differently?
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Tell me about a time when you worked against tight deadlines and didn’t have time to consider all options before making a dec ision. How much time did you have? What approach did you take? What did you learn from the situation?
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Describe a situation where you made an important business decision without consulting your manager. What was the situation and how did it turn out? Would you have done anything differently?
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Tell me about a time when you had to gather information and respond immediately to a situation. What was the outcome? Would you have done anything differently?
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Give me an example of when you had to make an important decision and had to decide between moving forward or gathering more informati on. What did you do? What was the outcome? What information is necessary for you to have before acting?
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Tell me about a time when you saw an issue that would impact your team and took a proactive approach to solve it. What was the issue? What did you do and what was the outcome? What did you learn from this situation?
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Tell me about a time when you felt your team was not moving to action quickly enough. What was the situation? What did you do? What was the outcome? Would you have done anything differently? (Manager)
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Tell me about a time when you were able to remove a serious roadblock/barrier preventing your team from making progress. What was the barrier? How were you able to remove it? What was the outcome? Knowing what you know now, would you have done anything differently? (Manager)
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Give me an example of when you were able to anticipate a customer need with a solution/product they didn’t know they needed/wanted yet. How did
you know they needed this? How did they respond?
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Give me an example of a time when you asked for customer feedback. How did you use that feedback to drive innovation or improvement? How did the
customer respond?
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Tell me about a time when you evaluated the customer experience of your product or service. What did you do? What was the result?
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Give me an example of a change you implemented in your current team or organization to meet the needs of your customers. What has been the result?
(Manager)
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Give me an example of a time when you were able to deliver an important project under a tight deadline. What sacrifices did you have to make to meet the deadline? How did they impact the final deliverable? What was the final outcome?
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Tell me about a time when you had significant, unanticipated obstacles to overcome in achieving a key goal. What was the obstacle? Were you eventually successful? Knowing what you know now, is there anything you would have done differently?
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Tell me about a time when you not only met a goal but considerably exceeded expectations. How were you able to do it? What challenges did you have to overcome?
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Tell me about a time when you or your team were more than half way to meeting a goal when you realized it may not be the right goal or may have unintended consequences. What was the situation? What did you do? What was the outcome? Looking back, would you have done anything differently?
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Give me an example of a mission or goal you didn’t think was achievable. What was it and how did you help your team try to achieve it? Were you successful
in the end? Looking back, would you have done anything differently?
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Tell me about a time when you did not effectively manage your projects and something did not get completed on time. What was the impact? What
approaches do you use to make sure you are focusing on the right deliverables when you have several competing priorities?
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It can be difficult to set goals for a team that are challenging, yet achievable. Tell me about a time when you hit the right balance. How did you approach
setting the goals? What was the outcome? (Manager)
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Tell me about a time when you were trying to understand a complex problem on your team and you had to dig into the details to figure it out. Who did you talk with or where did you have to look to find the most valuable information? How did you use that information to help solve the problem?
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Tell me about a situation that required you to dig deep to get to the root cause. How did you know you were focusing on the right things? What was the outcome? Would you have done anything differently?
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Tell me about a problem you had to solve that required in-depth thought and analysis. How did you know you were focusing on the right things? What was the outcome? Would you have done anything differently?
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Walk me through a big problem or issue in your organization that you helped to solve. How did you become aware of it? What information did you gather? What information was missing and how did you fill the gaps? Did you do a reflection at the conclusion of the project? If so, what did you learn?
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Tell me about a specific metric you have used to identify a need for a change in your department. Did you create the metric or was it already available? How did this and other information influence the change? What was the outcome of this change?
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Have you ever created a metric that helped identify a need for a change in your department? What was the metric? Why did you create it? How did this and other information influence change? What was the outcome of the change?
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Tell me about a time when you had to validate the assumptions underlying a direct report’s project. How did you decide follow up was necessary? What steps, if any, did you take to validate the assumptions? What was the result? (Manager)
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Tell me about a time when you had to communicate a change in direction that you anticipated people would have concerns with. What did you do to understand the concerns and mitigate them? Were there any changes you made along the way after hearing these concerns? How did you handle questions and/or resistance? Were you able to get people comfortable with the change?
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Give me an example of a tough or critical piece of feedback you received. What was it and what did you do about it?
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Describe a time when you needed to influence a peer who had a differing opinion about a shared goal. What did you do? What was the outcome?
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Tell me about a time when your team’s goals were out of alignment with another team you relied on in order to meet your goal. How did you work
with the other team? Were you able to achieve your goals?
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Tell me about a time when you uncovered a significant problem in your team. What was it and how did you communicate it to your manager and other
stakeholders? What did you do to address the problem? How did you manage the impact of this problem for the rest of your team?
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Give me an example of a time when you were not able to meet a commitment. What was the commitment and what were the obstacles that prevented
success? What was the impact to your customers/peers and what did you learn from it?
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Describe a time when you improved morale and productivity on your team. What were the underlying problems and their causes? How did you prevent
them from negatively impacting the team in the future?
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Tell me about a time when a team member was struggling to keep up or fit in and you stepped in to help out. Why did you think they were struggling
or not fitting in? Why did you decide in step in and support? What did you do to help out? How did it impact your work? What was the outcome? What
did you learn from that situation?
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