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Intro to the Aviation Industry > Basic Terminology > Flashcards

Basic Terminology Flashcards

1
Q

Airborne

A

Aircraft no longer touching the ground; in flight

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2
Q

Aisle

A

A passageway between rows of seats.

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3
Q

Airspeed

A

The speed of an aircraft relative to the air.

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4
Q

Airport

A

A permanent facility that provides space for aircraft to take off and land with a control tower, hangars, and
accommodations for passengers and cargo.

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5
Q

Airsickness

A

Nausea resulting from flight in an aircraft.

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6
Q

Alert Bulletin

A

A document used to deliver important or time sensitive
information that supplements the InFlight Emergency
Manual.

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7
Q

Altimeter

A

A flightdeck instrument for measuring in feet the height

above sea level

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8
Q

Altitude

A

The vertical distance from a given level (sea level) to an

aircraft in flight.

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9
Q

Automated External Defibrillator (AED)

A

A device used to treat passengers who experience sudden cardiac arrest. The AED analyzes the rhythm and advised if a shockable heart rhythm is detected.

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10
Q

Auxiliary Power Unit (APU)

A

A self-contained generator that produces power for ground operations and for starting the engines.

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11
Q

Bag Tag

A

A printed or computerized tag showing the journey and

destination of a checked article/bag

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12
Q

Boarding Bridge

A

A semi-stationary bridge used to connect the terminal with the aircraft for boarding/deplaning (e.g. Jetway). Also known as a jetbridge.

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13
Q

Cabin Service Director

A

Is the “A” flight attendant on Transatlantic/Transoceanic
flights and is responsible for the pre-planning, direction and coordination of all duties with the other flight attendants.

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14
Q

Captain

A

The captain is in control of all aspects of the aircraft while
in flight, and always sits in the left seat of the flightdeck.
Captains’ uniforms have four stripes.

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15
Q

Charter Flight

A

A plane “rented” by a group for operation into a specified

(online or offline) city as long as the destination has FAA-approved facilities.

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16
Q

Choice Seat

A

Mostly window and aisle seats located near the front of the cabin that provide Zone 2 boarding priority and are
available for purchase.

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17
Q

Main Cabin Class

A

Standard service offered on domestic and international

flights.

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18
Q

Code Sharing

A

An agreement between two carriers to display or “share”

their airline code in availability/schedules.

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19
Q

Co-mail or COMAT (Company Material)

A

Interoffice correspondence, aircraft parts, reports, or

accountable forms circulated throughout the company.

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20
Q

Concourse

A

An airline terminal usually consists of the main terminal

and several finger-like extensions, which are commonly referred to as concourses.

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21
Q

Connection

A

A combination of two or more flights used to transport the customer from an origin city to a destination city.

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22
Q

Control Tower

A

Monitors incoming/outgoing aircraft (i.e.: Air Traffic

Control).

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23
Q

Crew

A

Refers to pilots and flight attendants onboard an aircraft in uniform and ready to perform all service and safety related duties.

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24
Q

Deadhead

A

Crewmember, not on active duty, being moved into position for active duty elsewhere, or being returned to base once assignment is completed.

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25
Q

Denied Boarding

A

A situation that occurs when a customer is stopped from

boarding his/her scheduled flight.

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26
Q

Deplane

A

To disembark from an aircraft.

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27
Q

Destination

A

The city to which a customer is flying. The ticketed point of arrival.

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28
Q

Direct Flight

A

A flight involving one or more intermediate stops enroute
between origin and destination with no change of plane
(customers will often say “direct flight” but mean “nonstop flight”).

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29
Q

Dividend Miles Program

A

Our frequent traveler mileage reward program.

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30
Q

Duty Free

A

A program offered on select international routes where

products such as jewelry, perfumes, liquor can be purchased onboard at tax free prices.

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31
Q

Main Cabin Class

A

Standard Main Cabin service on Transatlantic flights.

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32
Q

Electronic Ticketing (E-Ticket)

A

A computerized service, which allows a customer to

purchase transportation for travel without acquiring a paper, ticket. Also called “ticketless travel.”

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33
Q

Enhanced Emergency Medical Kit (EEMK)

A

A medical kit that contains lifesaving equipment and
medications that can be used by licensed medical
professionals in the event of an inflight medical emergency.

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34
Q

Emergency Exit Row

A 
The row(s) of seats at which the emergency window exits
are located on an aircraft.
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35
Q

ETOPS

A

(Extended-range Twin-engine Operational Performance
Standards) is an acronym for an International Civil Aviation Organization (ICAO) rule permitting newer twin-engine commercial air transports to fly routes that, at some points, are further than a distance of 60 minutes flying time from an emergency or diversion airport.

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36
Q

Business Class

A

A US Airways’ brand for our premium service offered on

Transatlantic flights

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37
Q

Evacuation

A

Emergency egress from an aircraft using all available exits and assistive devices (i.e.: ropes, wings, slides)

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38
Q

Extended Overwater Equipped (EOW) Aircraft

A

An aircraft that is equipped with additional equipment such as rafts, survival kits, life vests, and emergency locator transmitter beacons in order to fly more that 162 nautical miles from land.

39
Q

Extra Section

A

Refers to a supplemental flight operated for a temporary

period of time, in addition to or in place of a regularly scheduled flight.

40
Q

Ferry Flight

A

Transfer of aircraft from one point to another without

passengers.

41
Q

Final Report

A

Provides flight specific information for each flight segment and is obtained from the gate agent prior to each departure. The report is broken into various sections which provide flight attendants with passenger information.

42
Q

First Class

A

A premium level of service offered on domestic flights.

43
Q

First Officer

A

The first officer is second in command of the flight and sits in the right seat of the flightdeck. First officers’ uniforms have three stripes.

44
Q

Flight Attendants

A

Employees who assure customer comfort and safety during a flight.

45
Q

Galley

A

Kitchen of an aircraft where all service items are stowed.

46
Q

Ground Transportation

A

Surface transportation provided by limousine, bus, cab, car, etc., between the airport and the center city. In some cites, ground transportation is between airports.

47
Q

Handheld Device (HHD)

A

A portable device used to conduct all inflight sales

transactions.

48
Q

Hangar

A

A building for sheltering and repairing an aircraft.

49
Q

Hub

A

A strategically located city on an airline route system through which traffic is routed. This enables the airline to control its traffic and maximize its revenue.

50
Q

Hub & Spoke Strategy

A

Flights are scheduled to maximize connection opportunities for passengers through hub cities to their final destinations.

51
Q

Inflight Café

A

A selection of pre-packaged and fresh food items that are offered for sale on most flights over 2.5 hours departing between 5:00 am and 8:00 pm.

52
Q

InFlight Emergency Manual

A

A reference book used by flight attendants as a guide to

their responsibilities.

53
Q

InFlight Services

A

Service provided onboard the aircraft; including movies,

meals, and beverages.

54
Q

Interline

A

An itinerary involving flight segments on more than one

airline.

55
Q

Intermediate Stop

A

A scheduled stop between the origin and destination points of a flight, where additional customers may board or deplane

56
Q

Itinerary

A

A customer’s complete journey including airline, rental car, or unflown portion.

57
Q

Jumpseat/Pilot

A

An extra seat(s) located in the flightdeck of the aircraft.

These are reserved for qualified FAA personnel, members of US Airways pilot group, and pilots of other airlines.

58
Q

Jumpseat/Flight Attendant

A

Seats located near emergency exits, equipped with shoulder harness and seat belts. These seats are reserved for qualified airline flight attendants.

59
Q

Layover

A

Time spent between flights in a city other than home base.

60
Q

Line of Flying

A

A monthly series of trip pairings (originating and arriving in the same base location) or a sequence of OFF days for a crewmember.

61
Q

Loading Bridge

A

A semi-stationary bridge used to connect the terminal with the aircraft for boarding/deplaning (e.g. Jetway). Also
known as a jetbridge.

62
Q

Minimum Equipment List

A

A list outlining equipment the aircraft must have on board

to fly.

63
Q

Misconnect

A

This situation occurs when a customer arrives at the

connecting city after his/her flight departs (usually due to a delayed origin flight).

64
Q

Must Ride

A

A term applied to flight crews who, for operational reasons, “must” travel on a specified flight.

65
Q

New Generation Aircraft

A

A term used to refer to new aircraft that have enhanced
features: touch screen forward attendant panels, airbag
seatbelts and new led lighting at passenger service units.

66
Q

Nonstop

A

A flight from origin to destination without a scheduled

enroute stop.

67
Q

Non-Revenue (Non-Rev)

A

A term referring to airline or travel industry personnel

traveling on a free or discounted ticket.

68
Q

Offline

A

A generic term used to refer to airlines other than
US Airways, Inc., US Airways Express, or US Airways
Shuttle.

69
Q

One Way

A

Travel from origin to destination only; not returning to

origin.

70
Q

Online

A

An itinerary, including flight segments on US Airways, US

Airways Express, and/or US Airways Shuttle

71
Q

Open Seating

A

Occurs when a customer is able to select his/her seat on a first-come, first-serve basis, as he/she boards the aircraft.

72
Q

Overbook/Oversale

A

More seats are reserved/sold on a flight than actual capacity of the aircraft

73
Q

Passenger Misconduct Report (PMR)

A

A report used to document passenger misconduct, including alcohol or smoking related occurrences.

74
Q

Primary Lineholder

A

Sequence of trip pairings operating during one contract

month. Also known simply as a lineholder.

75
Q

Point to Point Strategy

A

Flight scheduled directly between primary origin and

destination cities, concentrating on non-stop markets with sufficient “local” demand to profitably fill the aircraft.

76
Q

PNR

A

An acronym for Passenger Name Record. A PNR consists
of the customer name(s), itinerary, telephone numbers,
ticket information, and other pertinent travel information.

77
Q

Ramp

A

Area of an airport where aircrafts are parked and serviced.

78
Q

Record Locator

A

Number given to a passenger by a reservation agent when a reservation is booked. The number helps to locate a passenger itinerary.

79
Q

Recurrent Training

A

Training required for crewmembers to remain adequately
trained and currently proficient for each aircraft, crewmember position, and type of operation in which the
crewmember serves.

80
Q

Reserve

A

Flight Attendants not holding a primary or secondary line of flying. Reserve lines are a series of OFF (DO/GD/INV)
days and available (AVL/RV) days for a contract month.

81
Q

Round Trip

A

Travel from origin to destination and return to the point of

origin.

82
Q

RON

A

Remain Overnight

83
Q

Runway

A

A strip of paved level ground for an aircraft to take off and land.

84
Q

Safety Event Report (SER)

A

A report completed online to document a safety related
event such as CRM/communication issues, decompression, evacuation, fire, smoke or odor in the cabin, medical emergencies, etc.

85
Q

Secondary Lineholder/Relief Lineholder

A

Constructed after primary lineholder awards and may

consist of mixed equipment and/or positions. Also known as a relief lineholder.

86
Q

Security Point

A

The area where customers and their carry-on luggage are scanned for items in violation of the TSA’s rules and
regulations.

87
Q

Skycap

A

A term describing contract personnel available to check in customers’ luggage on their designated departure flight outside the terminal building.

88
Q

Space Available

A

A term applied to a non-revenue customer. A space
available customer is one who is only boarded after all
revenue and space positive customers have boarded.

89
Q

Space Positive

A

A term applied to airline personnel traveling on company
business. The employee is permitted to make confirmed
reservations for the flight, but is considered non-revenue.

90
Q

Standby

A

A customer who will be boarded on a flight subject to
availability of a seat at departure time. Customers with
confirmed reservations are boarded first.

91
Q

Stopover

A

A term referring to the deliberate interruption of a journey by the customer and agreed to in advance by the airline

92
Q

Taxi

A

To operate an aircraft under its own power, other than in

actual take off or landing.

93
Q

Waitlist

A

A list of customers desiring a seat on a specified flight that is currently booked

Intro to the Aviation Industry (5 decks)

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