Basic Six Sigma Concepts Flashcards
1
Q
What is standard deviation?
A
A measure of variation in a set of data
2
Q
What does the Pareto principle state?
A
80% of effects come from 20% of causes.
3
Q
What is ‘voice of the customer’ (VOC)?
A
Capturing and analyzing customer requirements and feedback.
4
Q
What is a SIPOC diagram?
A
A tool that outlines Suppliers, Inputs, Process, Outputs, and Customers.
5
Q
What does CTQ stand for?
A
Critical to Quality.
