Approaching the Problem Flashcards
1
Q
What is the 5 Whys technique?
A
A method of asking ‘Why’ five times to find the root cause of a problem.
2
Q
What is a problem statement?
A
A clear, concise description of the issue to be addressed.
3
Q
What should a problem statement include?
A
The current state, desired state, and the gap between them.
4
Q
What is the first step in approaching a problem in Six Sigma?
A
Defining the problem.
