Basic Definitions

Question 1

Prospecting means?

Answer 1

Using personal network, customer referrals, or the canvass app to find interested and qualified homeowners.

Question 2

LOI means:Letter of Intent

Answer 2

Collect:

1. Names of both spouses
2. Address (where solar will be installed)
3. Phone number
4. Email Address
5. Utility Bill - Clear photo of pages 1 & 3
6. Schedule a follow up appointment

Question 3

How do you submit your LOI?

Answer 3

Infyboard.com
Be sure to mark return time of your LOI for the following morning by 10 AM
This allows changes to happen through out the day as revisions are needed.

Question 4

What is a quality LOI?

Answer 4

Next day return appointment with both spouses and they have a list of possible questions ready to answer.

Question 5

What does showing the TRP mean?

Answer 5

TRP=Tiered Rate Plan
Teach them how their tier rates currently work. Explain that we offer electricity at a cheaper flat rate that eliminates the tiers. Use your provided tier rate plan card to show the prospect what their potential savings could have been for the month.

Question 6

Transition Means:

Answer 6

Moving the customer to the next step. We are not there to make a final decision we just want to get to the next step whatever that step is. Think Video Game, just get to the next level.

Question 7

PPA means:

Answer 7

Power Purchase Agreement
No cost for equipment, installation, activation or anything else except cheap electricity. Ever.
Able to purchase equipment after year 5

Question 8

Lease means:

Answer 8

No Cost for the Equipment
Fixed payment
Cannot buy equipment at any point

Question 9

Purchase means:

Answer 9

Customer buys 100% of the solar equipment
Customer qualifies for the tax credit currently at 30%
Customer is responsible for maintenance and insurance

Question 10

PPA Easy means:

Answer 10

PPA that averages all payments to a fixed monthly price.

Question 11

Which product typically saves the customer the most money?
Sunnova
Sunrun
Vivint Solar

Answer 11

Sunnova

Question 12

Which product pays the most commission?
Sunnova
Sunrun
Vivint Solar

Answer 12

Sunnova

Question 13

What is the best option for the customer?

Answer 13

The option that best fits their unique situation. There is no one size fits all. Our job is to find the program that fits them best. In most cases savings is our #1 priority and the company offering the most savings is then the best option.