Basic Concepts Of Effective Communication

Question 1

The Latin words that the word “communication” is derived from are:

Answer 1

con
munus
communis
communico
communicare

Question 2

“con”

Answer 2

with

Question 3

“munus”

Answer 3

business

Question 4

“communis”

Answer 4

common

Question 5

“communico” and “communicare”

Answer 5

to confer or to relate with one another

Question 6

“communico” and “communicare”

Answer 6

to confer or to relate with one another

Question 7

It is the sharing of ideas from one person to another using symbols, words, pictures, figures, and graphs.

Answer 7

Communication

Question 8

Communication open doors to:

Answer 8

Accent reduction
Fluency
Language
Articulation
Public speaking

Question 9

It is the act of transmitting or conveying information.

Answer 9

Communication

Question 10

It is a verbal or written message.

Answer 10

Communication

Question 11

The one that encodes a message.

Answer 11

Sender (Encoder)

Question 12

It is used to send a message.

Answer 12

Medium/Channel

Question 13

The one that decodes the message.

Answer 13

Receiver/Decoder

Question 14

It is the reply of the receiver.

Answer 14

Feedback

Question 15

The two types of communication are:

Answer 15

Verbal communication
Nonverbal communication

Question 16

It is the form of communication in which message is transmitted verbally; communication is done by word of mouth and a piece of writing.

Answer 16

Verbal communication

Question 17

In verbal communication remember the acronym ____.

Answer 17

KISS (Keep It Short and Simple)

Question 18

Verbal communication is further divided into:

Answer 18

Oral communication
Written communication

Question 19

It includes conversations, face-to-face speech, telephonic conversation, video, radio, television, voice over internet.

Answer 19

Oral communication

Question 20

In oral communication, communication is influenced by:

Answer 20

pitch
volume
speed
clarity of speaking

Question 21

The advantages of oral communication are:

Answer 21

• It brings quick feedback
• In a face-to-face conversation, by reading facial expression and body language, one can guess whether he/she should trust what is being said or not.

Question 22

The disadvantage of oral communication is:

Answer 22

• In face-to-face discussion, user is unable to think deeply about what he is delivering.

Question 23

Written signs or symbols are used to communicate.

Answer 23

Written communication

Question 24

A written message may be _________.

Answer 24

printed or handwritten

Question 25

In written communication, message can be transmitted via:

Answer 25

email letter report memo

Question 26

In written communication, the message is influenced by the:

Answer 26

• vocabulary and grammar used • writing style • precision and clarity of the language

Question 27

It is most common form of communication being used in business. So, it is considered core among business skills

Answer 27

Written communication

Question 28

Advantages of written communication:

Answer 28

• Messages can be edited and revised before being sent. • It provides record for every message sent. • A written message enables the receiver to understand it fully and sends an appropriate feedback.

Question 29

Disadvantages of written communication:

Answer 29

• It does not bring instant feedback. • It takes more time in composing a written message as compared to word-of-mouth.

Question 30

It is the sending or receiving of wordless messages.

Answer 30

Nonverbal communication

Question 31

Communication other than oral and written, such as gesture, body language, posture, tone of voice or facial expressions, is called __________.

Answer 31

Nonverbal communication

Question 32

Nonverbal communication is all about the __________.

Answer 32

body language of the speaker

Question 33

Sometimes nonverbal response _________ verbal communication and hence affects the effectiveness of message.

Answer 33

contradicts

Question 34

The three elements of nonverbal communication are:

Answer 34

Appearance Body language Sound

Question 35

Speaker: clothing, hairstyle, neatness, use of cosmetics Surrounding: room size, lighting, decorations, furnishings

Answer 35

Appearance

Question 36

Facial expressions, gestures, postures

Answer 36

Body language

Question 37

Voice Tone, Volume, Speech rate

Answer 37

Sound

Question 38

The two types of communication based on style and purpose are:

Answer 38

Formal communication Informal communication

Question 39

Certain rules, conventions and principles are followed while communicating message.

Answer 39

Formal communication

Question 40

It occurs in formal and official style. Usually professional settings, corporate meetings, conferences undergo in formal pattern.

Answer 40

Formal communication

Question 41

In formal communication, the use of slang and foul language is ______.

Answer 41

avoided

Question 42

It is done using channels that are in contrast with formal communication channels.

Answer 42

Informal communication

Question 43

It is just a casual talk. It is established for societal affiliations of members in an organization and face-to-face discussions. It happens among friends family.

Answer 43

Informal communication

Question 44

In informal communication, the use of slang words, foul language is ___________.

Answer 44

not restricted

Question 45

Usually, informal communication is done _____________.

Answer 45

orally and using gestures

Question 46

Informal communication does not follow ___________.

Answer 46

authority lines

Question 47

Informal communication helps in building ___________.

Answer 47

relationships

Question 48

Elements of Speech Communication:

Answer 48

• Participants (Encoder, Decoder) • Contexts (Physical, Social, Psychological, Cultural, Historical) • Messages • Channels/Transmitter • Noises (External, Internal, Semantic) • Feedback

Question 49

Levels of communication:

Answer 49

• Intrapersonal • Interpersonal • Group • Public • Mass