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Purposive Communication > Basic Concepts Of Effective Communication > Flashcards

Basic Concepts Of Effective Communication Flashcards

1
Q

The Latin words that the word “communication” is derived from are:

A

con
munus
communis
communico
communicare

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2
Q

“con”

A

with

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3
Q

“munus”

A

business

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4
Q

“communis”

A

common

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5
Q

“communico” and “communicare”

A

to confer or to relate with one another

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6
Q

“communico” and “communicare”

A

to confer or to relate with one another

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7
Q

It is the sharing of ideas from one person to another using symbols, words, pictures, figures, and graphs.

A

Communication

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8
Q

Communication open doors to:

A

Accent reduction
Fluency
Language
Articulation
Public speaking

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9
Q

It is the act of transmitting or conveying information.

A

Communication

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10
Q

It is a verbal or written message.

A

Communication

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11
Q

The one that encodes a message.

A

Sender (Encoder)

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12
Q

It is used to send a message.

A

Medium/Channel

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13
Q

The one that decodes the message.

A

Receiver/Decoder

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14
Q

It is the reply of the receiver.

A

Feedback

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15
Q

The two types of communication are:

A

Verbal communication
Nonverbal communication

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16
Q

It is the form of communication in which message is transmitted verbally; communication is done by word of mouth and a piece of writing.

A

Verbal communication

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17
Q

In verbal communication remember the acronym ____.

A

KISS (Keep It Short and Simple)

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18
Q

Verbal communication is further divided into:

A

Oral communication
Written communication

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19
Q

It includes conversations, face-to-face speech, telephonic conversation, video, radio, television, voice over internet.

A

Oral communication

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20
Q

In oral communication, communication is influenced by:

A

pitch
volume
speed
clarity of speaking

21
Q

The advantages of oral communication are:

A

• It brings quick feedback
• In a face-to-face conversation, by reading facial expression and body language, one can guess whether he/she should trust what is being said or not.

22
Q

The disadvantage of oral communication is:

A

• In face-to-face discussion, user is unable to think deeply about what he is delivering.

23
Q

Written signs or symbols are used to communicate.

A

Written communication

24
Q

A written message may be _________.

A

printed or handwritten

25
Q

In written communication, message can be transmitted via:

A

email
letter
report
memo

26
Q

In written communication, the message is influenced by the:

A

• vocabulary and grammar used
• writing style
• precision and clarity of the language

27
Q

It is most common form of communication being used in business. So, it is considered core among business skills

A

Written communication

28
Q

Advantages of written communication:

A

• Messages can be edited and revised before being sent.

• It provides record for every message sent.

• A written message enables the receiver to understand it fully and sends an appropriate feedback.

29
Q

Disadvantages of written communication:

A

• It does not bring instant feedback.

• It takes more time in composing a written message as compared to word-of-mouth.

30
Q

It is the sending or receiving of wordless messages.

A

Nonverbal communication

31
Q

Communication other than oral and written, such as gesture, body language, posture, tone of voice or facial expressions, is called __________.

A

Nonverbal communication

32
Q

Nonverbal communication is all about the __________.

A

body language of the speaker

33
Q

Sometimes nonverbal response _________ verbal communication and hence affects the effectiveness of message.

A

contradicts

34
Q

The three elements of nonverbal communication are:

A

Appearance
Body language
Sound

35
Q

Speaker: clothing, hairstyle, neatness, use of cosmetics
Surrounding: room size, lighting, decorations, furnishings

A

Appearance

36
Q

Facial expressions, gestures, postures

A

Body language

37
Q

Voice Tone, Volume, Speech rate

A

Sound

38
Q

The two types of communication based on style and purpose are:

A

Formal communication
Informal communication

39
Q

Certain rules, conventions and principles are followed while communicating message.

A

Formal communication

40
Q

It occurs in formal and official style. Usually professional settings, corporate meetings, conferences undergo in formal pattern.

A

Formal communication

41
Q

In formal communication, the use of slang and foul language is ______.

A

avoided

42
Q

It is done using channels that are in contrast with formal communication channels.

A

Informal communication

43
Q

It is just a casual talk. It is established for societal affiliations of members in an organization and face-to-face discussions. It happens among friends family.

A

Informal communication

44
Q

In informal communication, the use of slang words, foul language is ___________.

A

not restricted

45
Q

Usually, informal communication is done _____________.

A

orally and using gestures

46
Q

Informal communication does not follow ___________.

A

authority lines

47
Q

Informal communication helps in building ___________.

A

relationships

48
Q

Elements of Speech Communication:

A

• Participants (Encoder, Decoder)

• Contexts (Physical, Social, Psychological, Cultural, Historical)

• Messages

• Channels/Transmitter

• Noises (External, Internal, Semantic)

• Feedback

49
Q

Levels of communication:

A

• Intrapersonal
• Interpersonal
• Group
• Public
• Mass

Purposive Communication (6 decks)

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