barriers to verbal communication Flashcards
1
Q
polarization
A
describing the world in terms of extremes
2
Q
intensional orientation
A
look at the label instead of the person
3
Q
bypassing
A
missing each other’s meaning due to semantics
4
Q
allness statements
A
misevaluation of looking at the part and calling it the whole (always, never, every)
5
Q
fact-inference confusion
A
fact (verifiable observation)
inference (assumption based on past experience)
6
Q
static evaluation
A
retain evaluation without changing, although the world around you changes (living in the past)
7
Q
indiscrimination
A
we don’t look at the individual, but instead, look at the characteristics of an entire group (stereotyping)
