Banking Services Flashcards

1
Q

Define the term Commercial Banks?

A

A commercial bank is a financial institution that provides various financial services, such as accepting deposits and issuing loans.

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2
Q

Define the term Cheques?

A

Cash is physical money, like coins or banknotes, used to pay for goods, services, or debts.

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3
Q

Define the term Withdrawal?

A

A withdrawal involves removing funds from a bank account, savings plan, pension or trust.

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4
Q

Define the term Deposit?

A

A deposit is money placed into a bank account, such as savings, checking, or money market accounts, for safekeeping.

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5
Q

Define the term Lodgement?

A

Lodgement is an amount lodged to a bank account or the act of paying money into a bank account.

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6
Q

Define the term Automatic Banking?

A

It allows customers to perform banking tasks like withdrawing cash, making deposits, paying bills, accessing bank statements, and transferring money without a teller’s assistance.

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7
Q

Define the term Personal Identification Number (PIN)?

A

Your Personal Identification Number (PIN) is a unique 4-digit code that gives you access to your account.

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8
Q

Define the term Debit Card?

A

A debit card is a plastic card issued by a bank that lets customers pay for purchases directly from their savings or checking accounts.

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9
Q

Define the term Credit Card?

A

A credit card is a plastic card that lets you borrow money from the bank for purchases, with interest charged if the balance isn’t paid within the grace period.

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10
Q

Advantages of a Cheque?

A

Cheques are safe and trusted
Convenient
Post Dated
Personalization

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11
Q

How is it more convenient?

A

It is more convenient than carrying around bank notes. In addition, it prevents one fromhaving the count bank notes and possibly making mistakes

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12
Q

Post Dated?

A

this allows the costumers to place a later date on cheques that grants them time to put funds into their accounts.

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13
Q

Personalization?

A

companies as well as business professionals are able to personalize and customize cheques according to their companies, incorporating logos, trademarks and designs.

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14
Q

What type of pen should you use when writing a cheque?

A

Use a permanent ink pen, such as a ball pen, to write clearly and legibly.

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15
Q

What happens if there is an alteration or erasure on a cheque?

A

Banks will reject cheques with alterations, amendments, or erasures.

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16
Q

What should you do if your cheque book is lost or stolen?

A

Immediately report the missing cheque book to your bank.

17
Q

How can you ensure cheques are not used without your knowledge?

A

Regularly monitor your cheque book and destroy spoiled cheques completely.

18
Q

What must you verify before issuing a cheque?

A

Make sure your account has sufficient funds to cover the cheque amount.

19
Q

Why is it important to keep a cheque clean and tidy?

A

A clean and tidy cheque helps ensure it is accepted by the bank.

20
Q

What should you do if you notice discrepancies in your bank statement?

A

Report any discrepancies to your bank immediately.

21
Q

How should you handle spoiled cheques?

A

Spoiled cheques should be completely destroyed to prevent misuse.

22
Q

Safety guidelines when drawing cheques?

A

Keep Cheque Clean and Tidy
Lost or Stolen Cheque
Cheque Management
Check before issuing cheque

23
Q

SERVICES OFFERED BY BANKS TO BUSINESSES?

A

Payment Services
Financial Intermediary:
Financial Services
Ancillary Services

24
Q

What is Payment Services?

A

The payment system, once reliant on cheques and demand drafts, now thrives on direct online transfers, revolutionized by advancing technology.

25
Q

What is Financial Intermediary?

A

One of the oldest and core functions of banking is accepting customer deposits and lending these funds to borrowers.

26
Q

What is Financial Services?

A

These services, including investment banking, foreign exchange, wealth management, loans, and remittances, generate income for commercial banks through commissions and minimal service charges.

27
Q

What is Ancillary Services?

A

These services, including safe deposit lockers and cheque pick-up facilities, form a minor segment of the bank’s offerings.

28
Q

List some BENEFITS OF THE ATM?

A

Twenty-Four (24) hour Service:
Convenience to Customers
Reduces Workload
Provision of Service without Error

29
Q

List some BENEFITS OF ONLINE BANKING?

A

Transfer between accounts
Mobile banking
pay your bills online

30
Q

Procedures to take when using the ATM?

A
  1. Insert the card
    2.Enter the pin number
    3.Then this allows the customer to withdraw or deposit
    4.then the card will come out the machine
31
Q

What should you do after using an ATM?

A

Always take your card and cash. If either is missing, report it to your bank immediately.

32
Q

What should you do with ATM transaction receipts?

A

Don’t leave the receipt behind. If you don’t need it, tear it up before throwing it away.

33
Q

How can you spot signs of ATM fraud?

A

Look for any loose or unusual parts on the ATM, as these could be devices installed by fraudsters.

34
Q

Why should you check your bank statements regularly?

A

To spot and report any unknown transactions to your bank.

35
Q

How can you protect your password for online banking?

A

Use a unique password and don’t share it with anyone.

36
Q

How can you avoid email scams asking for bank details?

A

Banks don’t ask for details via email. Report suspicious emails to your bank and don’t click on any links.

37
Q

What should you do if an online banking site seems different?

A

Don’t log in. Check your bank’s security advisories and contact them if unsure.