BAM - 02. Transactional Analysis Flashcards
Transactional analysis techniques promote worker ___.
Effectiveness
Three Transactional Analysis Techniques Which Promote Worker Effectiveness
- Foster Healthy Life Position
- Use Effective Recognition Techniques
- Use Time Structuring Techniques
Three Ego States (Psychological Ages)
- Parent
- Adult
- Child
Thoughts, feelings, attitudes, and behaviors which is a taught concept of life.
Parent Ego State
Checks, compares, and evaluates; is rational; and is a problem solver. It involves the here and now and is the learned concept of life.
Adult Ego State
To describe the ______ ego state, picture someone who is self-confident, in control, self assertive, and actively listening. They make regular eye contact and compares what is being said to his or her own opinions, feelings, and knowledge.
Adult
The part which enjoys life, desires affection, and has curiosity. Is the seat of our feelings and emotions. Referred to as the felt concepts of life.
Child Ego State
Basic units of communication between people.
Transactions
Three Transactions Used for Communication
- Complementary
- Crossed
- Ulterior
When the transmitted and received messages are from the appropriate ego states. In this state communication can go on indefinitely.
Complementary
Example of Complementary Transactions
- Parent to Child
When the response was from an ego state the sender did not expect. This type of response terminates communication
Crossed
Example of Crossed Transaction
- Adult to Child
Involves more than two ego states and has a hidden meaning in addition to the spoken (social) meaning.
Ulterior
Combination of “my general outlook of myself” and “my general outlook about you.”
Life Positions
Healthy Life Position
I’m OK, You’re OK
Unhealthy Life Position
I’m OK, You’re Not OK; I’m Not OK, You’re OK; and I’m Not OK, You’re Not OK
A supervisor with this unhealthy life position guards authority and has trouble delegating authority or responsibility. A micro-manager.
I’m OK, You’re Not OK
A supervisor with this unhealthy life position wants to delegate everything to subordinates. He is withdrawn and has low self-concept but things you are okay.
I’m Not OK, You’re OK
A subordinate with this unhealthy life position will constantly ask for more direction. The subordinate has a low self-concept and often lacks initiative, resulting in a longer period to train.
I’m Not OK, You’re OK
An individual with this unhealthy life position shows signs of withdrawal and are at a greater risk of suicide. This person believes no one cares about them and has a low self-concept.
I’m Not OK, You’re Not OK
You deal with unhealthy life positions from your ____ ego state.
Adult
By setting the proper example, you can foster a _____ life position. People like emulating others they admire.
Positive.
A person who knows his or her abilities and also respects and acknowledges the abilities of others.
I’m OK, You’re OK
A person who is confident, but doubts the ability of others.
I’m OK, You’re Not OK
A person who is very withdrawn, can’t help themselves and feels no one else can help either.
I’m Not OK, You’re Not OK
A person who relies mostly on others for assistance.
I’m not OK, You’re OK
- Takes conscious effort and work
- Let your adult ego state choose the appropriate manner to respond
- Deal with each situation in the here and now
Maintaining a Healthy Life Position
Another name for Recognition Techniques
Strokes
Any form of verbal or non-verbal communication which causes good or bad feelings in an individual.
Recognition or Strokes
Four Types of Recognition/Strokes
- Positive
- Negative
- Unconditional
- Conditional
A supervisor gives positive strokes to:
- Build confidence and self-esteem
- Encourage repeated good performance
- Build morale in times of crisis
Examples of negative strokes:
- Put downs
- Discounts
- Physical punishment
- Scolding
- Rebukes
- Public admonitions
Impacts of Negative Strokes from a Manager:
- Can drive the worker to confide in someone else
- Can cause the worker to withhold information and cooperation in an attempt to get you to pay attention
Given for “doing” and are aimed a the person’s “behavior.”
Conditional Strokes
Positive vs. Negative Conditional Stroke: You did a terrible job on this report.
Negative Conditional Stroke
Positive vs. Negative Conditional Stroke: You did a great job on this report.
Positive Conditional Stroke
Can correct or improve acceptable work performance
Both positive and negative conditional strokes
Which Type of Stroke: You did a fine job except for…
Mixed Conditional Stroke
It appears to be positive at first but then turns negative. Comes from the Parent or Child ego state.
Mixed Conditional Stroke
Given for “being” and are aimed at the “person.”
Unconditional Strokes
Builds self-esteem in the person.
Positive Unconditional Strokes
These type of Unconditional Strokes should be avoided at all costs because they result in lowering an individuals self-esteem.
Negative Unconditional Strokes
Positive vs. Negative Unconditional Stroke: You’re no good.
Negative Unconditional Stroke
Positive vs. Negative Unconditional Stroke: I really like you.
Positive Unconditional Stroke
The climate of a department can be determined by accessing the ________ of the supervisor.
Stroking Pattern
Praise in public, corrects in private is using the ____ ego state.
Adult
Using positive strokes when they have not been earned is overusing positive strokes. The strokes become hollow, meaningless, and care called _____.
Plastic Strokes
When a supervisor is rewarding people who do not deserve it and will not seem sincere or genuine.
Plastic Strokes
Time Structuring in Order of Risk (Low to High)
- Rituals
- Activities
- Pastime
- Game Playing
- Intimacy
- Withdrawal
The routine things we do everyday, normally without even thinking of them. Mostly taught behaviors from our parents.
Rituals
Examples of ______:
- Parking in the same place
- Sitting in the same area in church
- The routine things we do each morning to get ready for work
- The way we greet people
Rituals
Ways to pass the time, normally in a recreational way.
Pastimes
Examples of ______:
- Engaging in small talk at work
- Playing sports
- Going for a drive or to amusement parks
- Hobbies
Pastimes
The most risky way of time structuring, and is also the most rewarding. It’s the straight (honest) exchange of strokes between people.
Intimacy
Examples of _______:
- A confidant can talk to you about private issues
- A spouse
Intimacy
Are very similar to pastimes, except they have a specific goal and are normally related to work.
Activities
Game Playing, or Games, are ______ transactions or strokes.
Dishonest
Games normally provide ______ unconditional strokes.
Negative
Ways to deal with Dishonest Game Playing:
- Use adult transactions
- Hold people accountable to standards
- Maintain a professional work environment
- Don’t hesitate to stop game playing and return subordinates to activities
When you come from the the expected ego state, the transaction is _______.
Complimentary
When you do not come from the expected ego state, the transaction is ______.
Cross
The only way to stop game playing is to NOT play, meaning you do not come from the expected ego state and thus _______ the transaction.
Crossing
A form of seclusion and can be a good way to structure time, as long as it’s not used to avoid issues.
Withdrawal
Automatic, routine behavior
Rituals
Dishonest, non-productive behavior
Game Playing
Good at times, but do not use to avoid problems or responsibilities
Withdrawal
Recreational behavior
Pastimes
Goal or work oriented behavior
Activities
Highest risk and reward
Intimacy
Question on Page 73
Question on Page 73
A response that comes from the expected ego state without hidden meaning is?
Complementary and communication will continue
The type of transaction normally used to stop game playing is?
Crossed transaction
Which time structuring technique is best for mission accomplishment?
Activities
Transactions are comprised of a _____ and a _____.
Sender, Receiver
Always involves more than two ego states.
Ulterior
