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SNCOA - BAM > BAM - 02. Transactional Analysis > Flashcards

BAM - 02. Transactional Analysis Flashcards

1
Q

Transactional analysis techniques promote worker ___.

A

Effectiveness

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2
Q

Three Transactional Analysis Techniques Which Promote Worker Effectiveness

A
  • Foster Healthy Life Position
  • Use Effective Recognition Techniques
  • Use Time Structuring Techniques
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3
Q

Three Ego States (Psychological Ages)

A
  • Parent
  • Adult
  • Child
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4
Q

Thoughts, feelings, attitudes, and behaviors which is a taught concept of life.

A

Parent Ego State

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5
Q

Checks, compares, and evaluates; is rational; and is a problem solver. It involves the here and now and is the learned concept of life.

A

Adult Ego State

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6
Q

To describe the ______ ego state, picture someone who is self-confident, in control, self assertive, and actively listening. They make regular eye contact and compares what is being said to his or her own opinions, feelings, and knowledge.

A

Adult

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7
Q

The part which enjoys life, desires affection, and has curiosity. Is the seat of our feelings and emotions. Referred to as the felt concepts of life.

A

Child Ego State

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8
Q

Basic units of communication between people.

A

Transactions

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9
Q

Three Transactions Used for Communication

A
  • Complementary
  • Crossed
  • Ulterior
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10
Q

When the transmitted and received messages are from the appropriate ego states. In this state communication can go on indefinitely.

A

Complementary

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11
Q

Example of Complementary Transactions

A
  • Parent to Child
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12
Q

When the response was from an ego state the sender did not expect. This type of response terminates communication

A

Crossed

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13
Q

Example of Crossed Transaction

A
  • Adult to Child
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14
Q

Involves more than two ego states and has a hidden meaning in addition to the spoken (social) meaning.

A

Ulterior

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15
Q

Combination of “my general outlook of myself” and “my general outlook about you.”

A

Life Positions

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16
Q

Healthy Life Position

A

I’m OK, You’re OK

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17
Q

Unhealthy Life Position

A

I’m OK, You’re Not OK; I’m Not OK, You’re OK; and I’m Not OK, You’re Not OK

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18
Q

A supervisor with this unhealthy life position guards authority and has trouble delegating authority or responsibility. A micro-manager.

A

I’m OK, You’re Not OK

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19
Q

A supervisor with this unhealthy life position wants to delegate everything to subordinates. He is withdrawn and has low self-concept but things you are okay.

A

I’m Not OK, You’re OK

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20
Q

A subordinate with this unhealthy life position will constantly ask for more direction. The subordinate has a low self-concept and often lacks initiative, resulting in a longer period to train.

A

I’m Not OK, You’re OK

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21
Q

An individual with this unhealthy life position shows signs of withdrawal and are at a greater risk of suicide. This person believes no one cares about them and has a low self-concept.

A

I’m Not OK, You’re Not OK

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22
Q

You deal with unhealthy life positions from your ____ ego state.

A

Adult

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23
Q

By setting the proper example, you can foster a _____ life position. People like emulating others they admire.

A

Positive.

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24
Q

A person who knows his or her abilities and also respects and acknowledges the abilities of others.

A

I’m OK, You’re OK

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25
Q

A person who is confident, but doubts the ability of others.

A

I’m OK, You’re Not OK

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26
Q

A person who is very withdrawn, can’t help themselves and feels no one else can help either.

A

I’m Not OK, You’re Not OK

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27
Q

A person who relies mostly on others for assistance.

A

I’m not OK, You’re OK

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28
Q
  • Takes conscious effort and work
  • Let your adult ego state choose the appropriate manner to respond
  • Deal with each situation in the here and now
A

Maintaining a Healthy Life Position

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29
Q

Another name for Recognition Techniques

A

Strokes

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30
Q

Any form of verbal or non-verbal communication which causes good or bad feelings in an individual.

A

Recognition or Strokes

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31
Q

Four Types of Recognition/Strokes

A
  • Positive
  • Negative
  • Unconditional
  • Conditional
32
Q

A supervisor gives positive strokes to:

A
  • Build confidence and self-esteem
  • Encourage repeated good performance
  • Build morale in times of crisis
33
Q

Examples of negative strokes:

A
  • Put downs
  • Discounts
  • Physical punishment
  • Scolding
  • Rebukes
  • Public admonitions
34
Q

Impacts of Negative Strokes from a Manager:

A
  • Can drive the worker to confide in someone else

- Can cause the worker to withhold information and cooperation in an attempt to get you to pay attention

35
Q

Given for “doing” and are aimed a the person’s “behavior.”

A

Conditional Strokes

36
Q

Positive vs. Negative Conditional Stroke: You did a terrible job on this report.

A

Negative Conditional Stroke

37
Q

Positive vs. Negative Conditional Stroke: You did a great job on this report.

A

Positive Conditional Stroke

38
Q

Can correct or improve acceptable work performance

A

Both positive and negative conditional strokes

39
Q

Which Type of Stroke: You did a fine job except for…

A

Mixed Conditional Stroke

40
Q

It appears to be positive at first but then turns negative. Comes from the Parent or Child ego state.

A

Mixed Conditional Stroke

41
Q

Given for “being” and are aimed at the “person.”

A

Unconditional Strokes

42
Q

Builds self-esteem in the person.

A

Positive Unconditional Strokes

43
Q

These type of Unconditional Strokes should be avoided at all costs because they result in lowering an individuals self-esteem.

A

Negative Unconditional Strokes

44
Q

Positive vs. Negative Unconditional Stroke: You’re no good.

A

Negative Unconditional Stroke

45
Q

Positive vs. Negative Unconditional Stroke: I really like you.

A

Positive Unconditional Stroke

46
Q

The climate of a department can be determined by accessing the ________ of the supervisor.

A

Stroking Pattern

47
Q

Praise in public, corrects in private is using the ____ ego state.

A

Adult

48
Q

Using positive strokes when they have not been earned is overusing positive strokes. The strokes become hollow, meaningless, and care called _____.

A

Plastic Strokes

49
Q

When a supervisor is rewarding people who do not deserve it and will not seem sincere or genuine.

A

Plastic Strokes

50
Q

Time Structuring in Order of Risk (Low to High)

A
  • Rituals
  • Activities
  • Pastime
  • Game Playing
  • Intimacy
  • Withdrawal
51
Q

The routine things we do everyday, normally without even thinking of them. Mostly taught behaviors from our parents.

A

Rituals

52
Q

Examples of ______:

  • Parking in the same place
  • Sitting in the same area in church
  • The routine things we do each morning to get ready for work
  • The way we greet people
A

Rituals

53
Q

Ways to pass the time, normally in a recreational way.

A

Pastimes

54
Q

Examples of ______:

  • Engaging in small talk at work
  • Playing sports
  • Going for a drive or to amusement parks
  • Hobbies
A

Pastimes

55
Q

The most risky way of time structuring, and is also the most rewarding. It’s the straight (honest) exchange of strokes between people.

A

Intimacy

56
Q

Examples of _______:

  • A confidant can talk to you about private issues
  • A spouse
A

Intimacy

57
Q

Are very similar to pastimes, except they have a specific goal and are normally related to work.

A

Activities

58
Q

Game Playing, or Games, are ______ transactions or strokes.

A

Dishonest

59
Q

Games normally provide ______ unconditional strokes.

A

Negative

60
Q

Ways to deal with Dishonest Game Playing:

A
  • Use adult transactions
  • Hold people accountable to standards
  • Maintain a professional work environment
  • Don’t hesitate to stop game playing and return subordinates to activities
61
Q

When you come from the the expected ego state, the transaction is _______.

A

Complimentary

62
Q

When you do not come from the expected ego state, the transaction is ______.

A

Cross

63
Q

The only way to stop game playing is to NOT play, meaning you do not come from the expected ego state and thus _______ the transaction.

A

Crossing

64
Q

A form of seclusion and can be a good way to structure time, as long as it’s not used to avoid issues.

A

Withdrawal

65
Q

Automatic, routine behavior

A

Rituals

66
Q

Dishonest, non-productive behavior

A

Game Playing

67
Q

Good at times, but do not use to avoid problems or responsibilities

A

Withdrawal

68
Q

Recreational behavior

A

Pastimes

69
Q

Goal or work oriented behavior

A

Activities

70
Q

Highest risk and reward

A

Intimacy

71
Q

Question on Page 73

A

Question on Page 73

72
Q

A response that comes from the expected ego state without hidden meaning is?

A

Complementary and communication will continue

73
Q

The type of transaction normally used to stop game playing is?

A

Crossed transaction

74
Q

Which time structuring technique is best for mission accomplishment?

A

Activities

75
Q

Transactions are comprised of a _____ and a _____.

A

Sender, Receiver

76
Q

Always involves more than two ego states.

A

Ulterior

SNCOA - BAM (4 decks)

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