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Business Administration > BA 352 Exam 1 > Flashcards

BA 352 Exam 1 Flashcards

1
Q

Organizational behavior

A

field of study devoted to understanding and explaining the attitudes and behaviors or individuals and groups in organizations. focuses on why individuals and groups in organizations act the way they do.

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2
Q

two primary outcomes

A

job performance and organizational commitment

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3
Q

Individual mechanisms

A

job satisfaction, stress, motivation, trust, justice, and ethics, learning and decision making

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4
Q

individual characteristics

A

personality, cultural values, ability

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5
Q

group mechanisms

A

team characteristics, diversity, team processes and communication, leader power and negotiation, leader styles and behaviors.

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6
Q

theory

A

collection of assertions, both verbal and symbolic, that specifies how and why variable are related, as well as the conditions in which they should be related

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7
Q

motivation

A

set of energetic forces that originates both within and outside an employee, initiates work-related effort, and determines its direction, intensity, and persistence.

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8
Q

motivation

A

determines its direction, intensity, and persistence. influenced by intrinsic and extrinsic factors

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9
Q

psychological force ->

A

effort

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10
Q

expectancy theory

A

effort -> performance -> outcome

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11
Q

why set goals?

A

achieve

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12
Q

Alderfer’s ERG theory

A

existence -> relatedness -> growth

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13
Q

McClelland’s Learned Needs

A

need for affiliation -> need for power -> need for achieved

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14
Q

Self-efficacy

A

the belief that a person has the capabilities needed to execute the behaviors required for task success

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15
Q

psychological empowerment

A

an intrinsic form of motivation derived from belief that one’s work tasks are contributing to some larger purpose.

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16
Q

equity theory

A

rewards are equitable when a person’s ratio of outcomes to inputs matches those of some relevant comparison other.

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17
Q

task performance defintion

A

behavior necessary to perform job/task

18
Q

types of task perf

A

routine - usual
adaptive - unusual
creative - novel ideas, products. risky

19
Q

citizenship behavior def

A

voluntary employee activities by improving overall quality. going extra mile

20
Q

types of citizenship behavior

A

organizational - voice, civic virtue, boosterism

interpersonal - helping, courtesy, sportsmanship

21
Q

counterproductive behavior def

A

behaviors that intentionally hinder organizational accomplishment.

22
Q

types of counterproductive behaviors

A

minor organizational - production deviance (wasting resources)
serious organizational - property deviance (sabotage, theft)
minor interpersonal - political deviance (gossiping)
serious interpersonal - personal aggression (harassment)

23
Q

knowledge work

A

cognitive work, applying theoretical and analytical knowledge

24
Q

service work

A

provides non tangible goods to customers through direct electronic, verbal, or physical interaction.

25
Q

MBO

A

management by objectives

management philosophy that bases an employee’s evaluations on whether the employee achieves specific performance goals.

26
Q

BARS

A

behaviorally anchored rating scales

measure performance by directly assessing job performance behaviors.

27
Q

360 feedback

A

collecting performance info not just form the supervisor but from anyone else who might have firsthand knowledge about the employee’s performance behaviors.

28
Q

forced ranking

A

20% of Fortune 500 companies use Welch’s system

29
Q

dissatisfaction equation

A

(V[want] - V[have]) X (V[importance])

30
Q

Job characteristics theory

A 
Variety (meaningful)
Identity (meaningful)
Significance (meaningful)
Autonomy (responsibility of outcomes)
Feedback (knowledge of results)
31
Q

Variety

A

skills or talents. simple or repetitive?

32
Q

Identity

A

entire piece of work from beginning to end. finish piece of work

33
Q

Significance

A

impact or people affected. significant in broader scheme of things.

34
Q

Autonomy

A

personal initiative or judgement. independence or freedom.

35
Q

Feedback

A

figure out how well you are doing. after finished, know if performed well.

36
Q

Affective commitment

A

emotion based.

37
Q

continuance commitment

A

cost based

38
Q

normative commitment

A

obligation based

39
Q

embeddedness in continuance

A

links, fit, sacrifice

40
Q

four types of employees

A

stars - high task perf and high org commitment
citizens - low task perf and high org commitment
lone wolves - high task perf and low org comm
apathetics - low task perf and low org comm

41
Q

Psychological withdrawal

A

neglect (daydreaming, socializing, looking busy, moonlighting-completing other work, cyberloafing-fun internet)

42
Q

Physical withdrawal

A

exit (tardiness, long breaks, missing meetings, absenteeism, quitting)

Business Administration (5 decks)

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