BA

Question 1

Vad är UPN?

Answer 1

Universal Process Notation

Question 2

5 principles of UPN?

Answer 2

No more than 8-10 activity boxes on a screen
Drill down from an activity box to a lower level to describe the detail
Attach supporting information to an activity box
View and edit controlled by access rights
Version control and history of changes at a diagram level

Question 3

Förklara Capability Model

Answer 3

Capability models or industry blueprints list out the high level process areas. These are useful for scoping out the specific area that you are mapping and to show the context within the overall business.

Question 4

Förklara Detailed Process Map

Answer 4

A detailed process map is a flowchart that shows a drill-down version of a process that contains all the details of each step of the process and any subsequent steps along the way. This map is perfect for giving all the details to a process step and documenting all the decision points within a process.

Question 5

Förklara SIPOC

Answer 5

A SIPOC map shows the key elements of a process such as
Suppliers, Inputs, Process, Outputs, and Customers.
This map is ideal when you want to identify the key points in a process as a way to prepare for a more detailed process map. It is also great when you need to define the scope of a complex process.

Question 6

Förklara Value Stream Map

Answer 6

A value stream map is used to visualize the flow of material and information that is needed to bring a product to the customer. Ideally, you want to use this type of map to record measurements of the inputs and outputs of process steps or to identify waste within and between processes. You can also use this type of map to document, analyze, and improve the flow of information and material to gain insight into decision making and process flows.

Question 7

Business Process Mapping Steps (7)

Answer 7

1. Identify the process you need to map. Decide where you want to start. Maybe a process is underperforming or a process directly impacts a customer. Either way, decide which process you need to start with, give it a name, and get after it.
2. Create a winning team. Identify who needs to be on the team. Everyone’s input is necessary; therefore, take a moment and make sure that the team is the right team for the process. The right team should include members who manage the process and can provide input about the process.
3. Gather all necessary information. Some questions you need to answer here would be:
   -Where does the process begin and end?
   -What steps need to be taken between the beginning and the end?
   -What are the inputs and outputs of the process?
   -Who needs to do what and when do they need to do it?
4. Develop the process map. Focus on the order of the steps from beginning to end and then draw your process map.
5. Analyze the process map. Once you have a map to review, scrutinize the process map to identify inefficiencies and bottlenecks within the processes. Ask yourself where can you make improvements or what steps can be removed.
6. Develop new, better steps. Begin by implementing any improvements to the process on a small scale to start. If you see improvements, try scaling to reach a broader audience.
7. Manage the process. Monitor the new and improved process to see how it is functioning and whether it needs further optimization.