B6 - Process Management and Information Technology

Question 1

What is Data Modeling?

Answer 1

Modeling = Graphics.
Business process modeling or modeling tools are an intent to show business process in graphics.
Ex: Flowcharts, diagrams, etc.

Question 2

What are Data Mining Tools?

Answer 2

Tools used to extract data from various souces.

Question 3

What are the key business processes?

Answer 3

1. Revenue Process.
2. Expenditure Process.
3. HR & Payroll.
4. Manufacturing.
5. Finance & Reporting.

Question 4

What are the General IT Controls?

Answer 4

1. Systems Development.
2. Physical Controls.
3. Business Resiliency.
4. Change Management.
5. Software Acquisition

Question 5

What are application controls?

Answer 5

Application controls prevent, detect, and correct transactions.

Question 6

What is TQM?

Answer 6

Customer-focused performance that emphasizes both quality and continuous improvement.

Question 7

What are the 7 critical factors of TQM?

Answer 7

1. Customer Focus = Both external and internal.
2. Continuous Improvement = Always get better.
3. Workforce Involvement = Everybody meets and discuss ways to improve.
4. Top Management Support = Mgmt is supportive of improvement.
5. Objective Measures = Loud and clear!
6. Timely Recognition = Acknowledge to encourage!
7. Ongoing Training = Keep traning!

Question 8

What is Kaizen?

Answer 8

When manufacturing, we must analyze production processes to make sure costs are within target.
AKA Continuous improvement!

Question 9

What is a Decision Support System?

Answer 9

DSS = An extension of MIS that provides interactive tools to support decision making.