B6 - Operations Mgmt: Process Mgmt

Question 1

What is an example of a PREVENTION cost?

Answer 1

Equipment maintenance

Question 2

What is an example of an APPRAISAL cost?

Answer 2

Product testing

Question 3

What is an example of an INTERNAL FAILURE cost?

Answer 3

Rework

Question 4

What would be included in the cost of quality report?

Answer 4

Warranty claims (an external failure cost)
Design engineering (a prevention cost)
Supplier evaluations (a prevention cost)

Question 5

What are conformance costs?

Answer 5

Prevention costs and appraisal costs

Question 6

What are nonconformance costs?

Answer 6

Internal Failure and External Failure

Question 7

Statistical quality checks, inspections, testing, and maintenance of lab are examples of what type of cost?

Answer 7

Appraisal costs

Question 8

Cost of scrap, rework, and tooling changes are examples of what type of costs?

Answer 8

Internal failure costs

Question 9

What represents an organizational commitment to customer-focused performance that emphasizes both quality and continuous improvement?

Answer 9

Total Quality Management

Question 10

What uses analysis of production processes to ensure that resource uses stay within target costs?

Answer 10

Kaizen

Question 11

Which management philosophy does NOT focus on quality?

Answer 11

Lean

The main objective of lean manufacturing is waste reduction.