B6 Flashcards
5 Categories of Business Process Management
- Design
- Modeling (what-if?)
- Execution (need indicators of success)
- Monitoring
- Optimization
Purpose of BPM
*coordinate the functions of an organization to increase customer satisfaction
Business Process Management Techniques & Approaches
Plan - design
Do - implement
Check - monitor
Act - continuously improve
Indicators of Success
- Gross Revenue
- Customer Contacts
- Customer Satisfaction
- Operational Statistics
Benefits of BPM
Efficiency
Effectiveness
Agility
Implications for Shared Services
- service flow disruption
2. failure demand
BPM vs. Reengineering
BPM = incremental change Reengineering = radical change
JIT
- pull approach
- reduction in # of suppliers
- benefits > cost
- inventory does not add value
- empowered employees with more skills
Quality =
product’s ability to meet or exceed customer expectations
Conformance Costs
Prevention (PREVENT)
*redesign, training
Appraisal (DETECT)
*testing, inspection
Nonconformance Costs
Internal (BEFORE)
*rework, scrap, tooling changes
External (AFTER)
*liability, lost customers, warranty costs, returned
Total Quality Principles
*please customers: quality and continuous improvement
GAP Analysis
*comparing to industry standards
Lean Manufacturing
- cut the fat
- does NOT focus on quality
- waste reduction
Kaizen
- continuous improvement
* resource usage stays within target costs
Theory of Constraints
- focus on the bottleneck
* works around or leverages the constraint
Six Sigma
- emphasis on cost reduction and quality
* rigorous metrics are used
5 Major Processes of Project Management
- Authorization
- Planning
- Implementation
- Monitoring
- Closing
*all are the role of the project manager
Authorization
- charter = permission
* statement of work = describes deliverables
Planning
= establish baseline for quality
*ACQUIRING NEEDED EQUIPMENT AND SUPPLIES GOES HERE
Implementation
- assure quality
* completing the work
Monitoring
*observe project execution and identify any problems
Closing
*ensure objectives have been completed
Project Manager
- responsible for day-to-day oversight
- CEO of the project
- communicates to the project sponsor