B2B-SOLUTION-ARCHITECT Flashcards
Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some order product records were not updated and showed an error “UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record”. There is one Process Builder on the Order Product object and no async process.
Which two steps should a Solution Architect recommend to avoid this error?
Choose 2 answers
A. Use the import wizard instead of Bulk API.
B. Sort the order product records by account and order before the Bulk API load.
C. Change the Bulk API call to use Bulk API 2.0.
D. Add a retry process for the records rejected by this error.
Answer: B,C
Universal Containers (UC) is looking to implement a CPQ + 626 Commerce multi-cloud solution and use the CPQ 626 Commerce Connector to keep the two in sync. As part of this implementation, UC is looking to be able to have a streamlined product and pricing experience. As UC would like to sell product kits with tiered
pricing through the self-service storefront, it would like to ensure this model can be supported effectively.
Which two considerations should a Solution Architect keep in mind for the implementation?
Choose 2 answers
A. for supporting kits in the B2B Commerce Storefront, they need to create equivalent bundle products
on the CPQ side.
B. For the described multi-cloud solution, it is a best practice to set the CPQ precision to two decimal
points.
C. On the CPQ 826 Commerce Connector, the default mapping of tiered pricing in 826 Commerce is to
Discount Schedules in CPQ.
D. It is important to ensure the Price Rules run for Quotes initiated via 628 Commerce Storefront to
maintain consistency in business rules being applied
Answer: A,C
AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate.
What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?
A. Place all training materials on the home page so users can find them easily.
B. Record hour-long pieces of training for each job role so users can review on their own time.
C. Break down training materials into quick reference guides for job-specific functions.
D. Ensure each team has a Salesforce champion that can provide one-on-one training.
Answer: A
Universal Containers (UC) is about to complete an initial planning of a complex solution involving multiple
customer personas. UC wants to ensure it has a comprehensive understanding of what kinds of business
outcomes the customers want to achieve before presenting them a solution.
Which method of discovery should a Solution Architect suggest to UC?
A. Third-party research from well-known organizations
B. Jobs To Be Done Framework
C. Comprehensive Surveys to End Customers
D. User Stories Creation with End Customers
Answer: C
Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contact records. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.
What should a Solution Architect demo to the Marketing team to show that the different business units are
connected correctly?
A. Create a report in 626 Marketing Analytics to show the different business units and the total leads
and contacts in each business unit.
B. Send test emails from Marketing Cloud Account Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.
C. It’s not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need to demo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account
Engagement environment.
D. Create a dynamic list m multiple business units with the same rules, and show the total leads and
contacts m the list per business unit.
Answer: A
Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventative maintenance work. Additionally, certain
warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotes for the customer.
Widgets Wonderful’s project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.
Which two combined options should a Solution Architect suggest?
Choose 2 answers
A. Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.
B. Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.
C. Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.
D. Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.
Answer: B,C
A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and
complex analytics. It also wants the reports to be visible to salesforce users as well as non-Salesforce users.
Which recommendation should a solution Architect make to meet the company’s needs?
A. Sales Cloud Einstein
B. Reporting snapshots
C. CRM Analytics
D. Standard Dashboards
Answer: C
Northern Trail Outfitters (NTO) is currently using Salesforce CPQ and would like to implement B2B Commerce Classes. NTO uses a Partner Community to allow partners to build complex bundles to provide
detailed quotes to clients. NTO also wants to ensure that it does not have to maintain two databases of
products.
Which two considerations should a Solution Architect keep in mind about the CPQ B28 Commerce
Connector when synchronizing Product and Price data?
Choose 2 answers
A. The connector lets you sync simple products with a flat price.
B. The connector does not support syncing complex CPQ bundles.
C. Discount schedules from CPQ will sync to discounts and promotions m B2B Commerce Classic
D. The connector is a two-way sync for product and pricing logic.
Answer: A,B
AC Computers is hitting governor limits when trying to create orders and activate orders in Salesforce. Upon further investigation, it’s discovered that AC Computers is trying to process hundreds of order
products on a single order. The Order object also has various automation processes to update fields and integrate with a third-party order management system.
What is one solution a Solution Architect should evaluate first to resolve this issue?
A. Create a custom object to hold orders in queue for processing.
B. Review to determine if moving automation to asynchronous Apex is required.
C. Enable Advanced Order Management to process large orders.
D. Install a third-party solution to process large orders.
Answer: D
Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customization up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for. What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2 answers
A. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
B. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
C. It is impossible to track source control with package development; either the org owns the source or
a source control does, but never both.
D. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their
automation is limited
Answer: A,D
Universal Containers (UC) uses Salesforce Sales Cloud to track Opportunities, Quotes, and Orders and is interested in offering self-service capability to its customers via an Experience Cloud site. Most products that UC offers are relatively simple, but some are complex and need to be configured and reviewed by a sales representative before an order can be officially placed. The CIO is concerned about the time to market and would like to see two options to address UC’s need.
Which two options should a Solution Architect recommend and present to UC?
Choose 2 answers
A. Implement B2B Commerce on Experience Cloud to allow customers to purchase simple products with Add complex product configurations in a follow-up phase.
B. Implement Salesforce CPQ internally first, then build “product configurator” functionality in a custom Experience Cloud site in a follow-up phase.
C. Implement a templated self-service Experience Cloud site to show product information, add a “Request a Quote” component, and recommend B2B Commerce implementation in a follow-up
phase.
D. Implement a custom Experience Cloud site with “product configurator” functionality first, then add
headless commerce functionality in a follow-up phase.
Answer: A,D
Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was
completed 5+ years ago, and Service Cloud users are now expressing dissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users.
The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.
Which best practice should the Solution Architect recommend to avoid these types of issues in the future?
A. Assess the level of technical debt and test new features with the Product team in a Developer sandbox.
B. Assess the level of technical debt and test new features in a sandbox before enabling in production.
C. Assess the level of data quality and test new features with a pilot before enabling for all users.
D. Assess the level of data quality and test new features with a subset of users in production before
enabling all users.
Answer: C
Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to have visibility of Commerce Cloud data because customers in the held will often ask about sales order details.
What should the Solution Architect recommend to give this kind of data access?
A. Create a new permission set that grants access to the Order and Order Item object and assign it to the Field Service users.
B. Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.
C. Give Commerce Cloud license to the Field Service team to view Order and Order Item data.
D. Give Sales Cloud license to the Field Service team to view Order and Order Item data.
Answer: A
A Solution Architect is presenting a design for the Phase 1 rollout of a B2B multi-cloud solution that
includes CPQ and B2B Commerce using the CPQ B2B Commerce Connector. During the presentation, business stakeholders push bade on some of the key design aspects. The business is keen to have the product images and SCO data pushed back to CPQ from 828 Commerce, which is not incorporated in the current design. Further, the business wants the Solution Architect to find a way to map discounts and promotions in 828 Commerce to CPQ pricing and add that to the Phase 1 deliverables.
Which two responses should a Solution Architect present to the stakeholders?
Choose 2 answers
A. There are significant differences in the discounting models and options between B2B Commerce and CPQ, and for that reason, it is better to handle them separately. without syncing to CPQ.
B. Product Images and SCO data are B2B commerce-specific metadata. It is recommended to keep them only in 828 Commerce, and not push to CPQ.
C. Map the product images from B2B Commerce to CPQ, by passing the URL of the image File from CC Product to Product2 object. SEO data sync will require additional customization and it is
recommended for Phase 2.
D. Map the discounts and promotions to Additional Discounts field on the quote Int. However, we would need to ensure that the price rules do not run for quotes originated from B2B Commerce unless
there is a specific business need.
Answer: A,B
A software solutions company has created several SaaS applications that it sells to its customers. The company would like an easier way to allow customers to renew their subscriptions each period. Today, the company has to run reports across multiple disparate systems to find out which products each customer has purchased, their usage levels, and when each customer needs to renew. Tracking and identifying when to contact customers is a very manual process and involves sates people sending emails with invoices attached. Customers often mail paper checks to the company, leading to disconnected invoicing and payment processing.
Which two products should a Solution Architect consider to resolve the subscription, invoicing, and payment issues the company is currently experiencing?
Choose 2 answers
A. Salesforce Billing
B. Salesforce Order Management
C. B2B Commerce
D. Salesforce CPQ
Answer: A,B
AC Computers is launching a new subscription bundle service and plans to primarily sell through direct sales and a website storefront for existing customers. Direct Sales needs the ability to configure complex deals and manage subscription. Existing customers need the ability to initialize a request for additional products and services from the storefront and seamlessly send the request directly to Sales to finalize the quote.
Which three recommendations should a Solution Architect make to meet these business requirements?
Choose 3 answers
A. Salesforce CPQ
B. Salesforce Order Management
C. Salesforce Billing
D. B2B Commerce
E. CPQ B2B Commerce Connector
Answer: A,D,E
Universal Containers (UC) is at the end of its first and only design phase. UC decided to go ahead and build against the entire future design that was developed and agreed upon by its internal stakeholders and Center of Excellence. But a concern by the executive team is how UC can de-risk itself and stay within
budget during the build while still hitting the objectives that were defined m the design phase.
Which recommendation should the Solution Architect make to alleviate the executive team’s concerns during the build?
A. Help the executive team develop a governance framework; and team to focus on those concerns throughout the build and track the budget.
B. Promise the executive team that the project manager will always give comprehensive budget numbers every week and they will never overrun on budget.
C. Help the executive team understand that they created their entire complete vision of the solution already and there is no chance anything new will come up during the build.
D. Assure the executive team that the current project is at a fixed scope and there will not be any
overrun on budget.
Answer: A
During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?
Choose 2 answers
A. Create recurring office hours for end users to call in to speak directly with the Solution Architect.
B. Create a feedback loop to give end users the ability to share ideas on how to improve the solution
and report bugs.
C. Suggest that the executive team tie performance metrics to Salesforce usage.
D. Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end
users feel supported using the solution.
Answer: A,C
Different teams at Universal Containers (UC) are experiencing challenges using their existing tools. The Sales team can only access their application from the office, the Marketing team has to manually import leads coming from the website into their campaign tool, and the Support team lacks a communication history repository between email, social networks, and calls. The website was developed by the IT team, and the Legal team is responsible for the Consent Management Platform used to meet GDPR requirements.
UC wants to improve its relationship with customers, so a digital redesign program is starting with the goal of moving to Salesforce solutions.
Which three steps are necessary to set up a program roadmap?
Choose 3 answers
A. Identify the high-level workload capacity and planning of the IT and Legal teams.
B. Prioritize the transformation of activities involving the least development.
C. Create project plans for each of the projects that will be on the roadmap.
D. Prioritize the transformation of activities related to customers’ interactions.
E. Explain how the program contributes to the business’s goals.
Answer: A,C,E
A Solution Architect was asked by AC Computers to provide solution recommendations for a rebate enrollment and management solution on Salesforce. The primary goal and requirement is to easily launch rebate programs for partners that an administrator can implement and manage in Salesforce. AC Computers currently uses Sales Cloud, Salesforce CPQ, and Experience Cloud to expose opportunity and quote information to partners.
Based on the business requirements, which solution should the Solution Architect recommend?
A. Implement a custom solution to track rebates, accruals, and actuals and expose the data in the
Experience Cloud site.
B. Implement Salesforce Service Contracts with line items to track rebate accruals and expose the data
in the Experience Cloud site.
C. Implement Salesforce Rebate Management Module and expose the data in the Experience Cloud site
D. Implement B2B Commerce on Lightning Experience to track rebates and expose the data in the
Experience Cloud site.
Answer: A
Universal Containers (UC) manufactures automobile engine components. UC wants to set up an ecommerce website to deliver a seamless customer purchasing experience, both through self-service and field sales. UC also wants to showcase its extensive product offerings, operate regional promotions and discounts, and managed routing and contracting. UC is looking for guidance on a Salesforce multi-cloud solution to be implemented across phases.
What should a Solution Architect recommend to meet UC’s business requirements?
A. Phase 1: Sales Cloud - - Phase 2: Service Cloud – Phase 3626 Commerce
B. Phase 1: Sates Cloud – Phase 2: B2B Commerce – Phase 3: Salesforce Field Service
C. Phase 1: Service Cloud – Phase 2: CPQ – Phase 3: 626 Commerce
D. Phase 1: Sates Cloud - - Phase 2: CPQ – Phase 3: 626 Commerce
Answer: D
Universal Containers (UC) is adding to its existing Salesforce implementation and currently uses Saks Cloud and Service Cloud. UC is looking to add Salesforce Field Service and Experience Cloud to allow its thirdparty contractors easier access to the data they need and to provide its customers a way to self-service. UC has expressed interest m allowing its customers to be able to self-schedule maintenance work on their Assets. UC wants a solution to display scheduling options for the next month to its customers.
What should a Solution Architect consider m a potential solution?
A. Lightning Web Components Calendar Module
B. Appointment-Assistant Self Service Scheduling
C. Salesforce Scheduler
D. Standard Salesforce Asset Calendar
Answer: C
Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within Revenue Cloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.
What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?
A. Make internal organization-wide defaults Public Read Only to create external visibility.
B. Enable External Sharing Model to create external organization-wide defaults.
C. Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.
D. Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.
Answer: B
Universal Containers (UC) is about to undergo its first release of its digital transformation initiative across clouds like Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement, Experience Cloud, and MuleSoft. UC recently developed its Center of Excellence (CoE) model and is working on how to make sure its developers and administrators can go through a continuous release cycle. The product owner would like to make sure no work is overridden in sandboxes or production.
What is the first thing a Solution Architect should recommend within UC’s DevOps setup?
A. Make sure the developers all have access to the CLI so that they can package and push their changes to the next environment.
B. Appoint a release manager who will keep track of all changes made and which changes have been deployed to the QA, SIT, and UAT environments as part of the sprint.
C. Appoint a release manager who will set up the required environments and automated deployments in Braindumps Questions tandem with a source control based development process.
D. Set up a source control based development process that’s understood and followed by administrators and developers.
Answer: D
Universal Containers (UC) u selling containers globally via distributors and is experiencing significant double-digit growth year-over-year. UC uses a centralized ERP system that holds the financial information of the distributors. The ERP system is siloed but offers connectivity via APIs. The account managers need to reference the financial information stored in the ERP while approving an order of a distributor inside Salesforce. The financial information of a distributor may change ad-hoc during the day in the ERP system
and account managers need the latest data in front of them.
What should a Solution Architect recommend while designing an integrated, scalable solution to meet UC’s
needs?
A. Use Change Data Capture to update the changes on the financial information inside Salesforce m near-real time.
B. Use the scheduled data loader to extract the financial information every night from the ERP and save it inside Salesforce.
C. Retrieve the financial information on-demand from the ERP via API and display the information as read-only using a lightning component.
D. Schedule a MuleSoft batch job to retrieve financial information from the ERP every night and store it inside Salesforce for quick access.
Answer: C
Universal Containers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a servicefocused community but only wants customers to inquire about service in the community through chat.Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers
A. CTI adaptor with Omni-Channel integration
B. Customer Community with ability to create a new support Case
C. Experience Cloud, web-to-case, and a CTI integration
D. Omni-Channel with defined presence, routing configurations, and Service Channels
E. Customer Community with Live Agent
Answer: A,B,E
Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloud for customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required.
The application is expected to be able to generate an order based on any of the channels outlined above, and be utilized in UC’s outreach to its customers. Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?
A. In the ERP Order Object
B. Salesforce Custom Object
C. Salesforce Order Object
D. B2B Commerce Order Object
Answer: C
Universal Export has implemented multiple Salesforce products and has made it clear that it wants to maximize its investment and avoid buying any new products. For the company’s next release, its business requirements seem to be a close fit for a product that Salesforce has. out it wants to develop a custom extension that replicates the functionality of that Salesforce module.
Which two actions should a Solution Architect take?
Choose 2 answers
A. Begin requirements gathering for integrations and data migration
B. Advise the customer to use the out-of-the-box approach to avoid unnecessary technical debt.
C. Consult with the IT department to review the extension requirements.
D. Evaluate the business benefit of the requested functionality to see if it justifies investment in the
Salesforce product.
Answer: B,D
Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce’s core capabilities as possible for its cart-to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP.
Which two considerations should a Solution Architect keep in mind when thinking about data flows?
Choose 2 answers
A. Product and Pricing are set up with CPQ as the source of record.
B. The source for the data feed to ERP is the CPQ Order object.
C. All data points on products should be mapped and replicated between CPQ and B2B Commerce.
D. Cart and Order record owners are mapped to Quote and Quote Line record owners.
Answer: A,C
Northern Trail Outfitters (NTO) currently use Sales Cloud to track deals and now wants to use channel sales to distribute and tell products through resellers (partners). As part of the channel strategy. NTO will be implementing a Partner Community for resellers to register deals or generate quotes. NTO needs to
establish metrics to measure each reseller’s performance based on the reseller’s activities within the Partner Community. NTO wants to focus on leading metrics as opposed to lagging metrics to get early
feedback on how the portal is being used by partners.
Which three leading metrics should a Solution Architect recommend to help NTO measure each reseller’s goals through the Partner Community?
Choose 3 answers
A. Product types sold
B. Opportunities generated
C. Number of quotes generated
D. Logins into Partner Community
E. Opportunity win rates
Answer: B,C,D
Universal Containers (UC) has a multi-cloud environment that includes Sales Cloud, Service Cloud, and CPQ. The environment supports multiple languages via the translation workbench. As part of a roadmap, UC is implementing B2B Commerce. As part of this project, there is a requirement to translate data stored within
the Name and Description fields on the Product and Product Category objects.
What should a Solution Architect recommend to achieve this?
A. Done data records and translate.
B. Enable Translation Workbench.
C. Add custom field with translations
D. Enable Data translation for 626 Commerce.
Answer: D
During a B2B multi-cloud implementation, an executive sponsor from Universal Containers (UC) approaches the Solution Architect to discuss ongoing support and new functionality that will be rolled out
to support UC. The current implementation supports Experience Cloud, Service Cloud, and Sales Cloud.
Which three recommendations should a Solution Architect make to ensure features are enabled without impacting user efficiency?
Choose 3 answers
A. Give users a way to raise support tickets for new features they do not understand.
B. Give users the ability to opt-out of any new feature they dislike.
C. Fully document all customizations added to the system.
D. Communicate and train users on new features.
E. Ensure development, training, and production environments are in place
Answer: A,D,E
A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, Service Cloud, Experience Cloud, and Mu’eSoft. Currently, MuleSoft is primarily used to integrate with third-party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.
There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will be done prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.
Which three critical steps should the Solution Architect take first?
Choose 3 answers
A. Ensure all data objects across the different clouds have a unique external identifier
B. Review the established and planned dataflows to understand where the systems of record sit and where data is transported to already.
C. Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.
D. Identify key drivers and high-level data scope behind the need for a consolidated reporting.
E. Draft a solution to show how consolidated reporting can be done using CRM Analytics.
Answer: C,D,E
A Solution Architect is working with Northern Trail Outfitters’ Sales and Services team. They are currently evaluating how many environments they need to procure. As part of a preliminary review, it was identified that although the different business units were happy working m separate environments, there is a requirement to know each other’s transactions.
Which two requirements would make the Solution Architect recommend a Single org over a multi-org
strategy?
Choose 2 answers
A. Collaboration between lines of business
B. Simple security architecture across lines of business
C. Global case management across lines of business
D. Access to shared lines of business data
Answer: A,D
Universal Containers (UC) is undergoing a multi-year digital transformation across its Sales, Marketing, Fulfillment, and Accounting channels. Based on UC’s initial success using MuleSoft’s API-led approach as its integration strategy, UC chose Salesforce for its transformation. The Solution Architect assigned to the
project has just begun pre-planning for the first phase with UC’s Implementation team.
Which document should the Solution Architect ask for to get an overview of the customer’s current infrastructure so they can begin the first phase of the digital transformation?
A. A Salesforce ERD Document complete with field definitions
B. A MuleSoft Application Document complete with integration patterns
C. A Reference Architecture Diagram complete with system of record notation
D. A future state roadmap detailing all of the implementation phases
Answer: B
AW Heat &. Cooling is a mid-sized manufacturing company that sells special purpose heating and cooling solutions. Sales have declined significantly, and analysis shows that customers are leaving due to long turnaround times for quotes, lack of flexibility, and confused salespeople that do not understand their customers and do not collaborate with each other. The company wants to streamline and improve the customer experience from end to end, including new communication channels and digital self-service offerings. How should the Solution Architect arrange the roadmap to implement the company’s stated
priorities?
A. Start with Service Cloud and Revenue Cloud, followed by Experience Cloud and, later, Sales Cloud.
B. Develop a comprehensive solution that includes Sales Cloud, Revenue Cloud, Service Cloud, and Experience Cloud as a basic version from the start.
C. Fast-track Service Cloud followed by Sales Cloud, Revenue Cloud, and, later, Experience Cloud.
D. Start with Sales Cloud and Revenue Cloud, followed by Service Cloud and, later, Experience Cloud.
Answer: D
Universal Containers uses an ERP as system of record (SOR) for its product data, and Sales Cloud and Revenue Cloud for its sales data. The Product data must be synced with Salesforce so that sales
representatives can add the products to their Opportunities and Quotes. As Products are deactivated within the ERP, they should no longer be available. Since Sales Cloud is the SOR for Opportunities and Revenue Cloud is the SOR for Quotes, the Solution Architect has been asked to come up with an archiving strategy that preserves Opportunity and Quote data related to these deactivated products m Salesforce for historical reference.
What should a Solution Architect recommend to manage the deactivation of the Products and archiving of
the Saks data?
A. Delete the Product in Salesforce once it is deactivated in the ERP. Archive the Opportunity and Quote data m a third-party system and bring back into Salesforce as External Objects.
B. Remove the Product from active Opportunities and Quotes. Archive the Opportunity and Quote data in a third-parry system and bring back into Salesforce as External Objects.
C. Deactivate the Product m Salesforce once it is deactivated m the ERP. Archive the Opportunity and Quote data in a third-party system and bring back into Salesforce as External Objects.
D. Deactivate the Product in Salesforce once it is deactivated m the ERP. Mark the Opportunity and Quote data in Salesforce as inactive so they do not show up in reporting.
Answer: C
Northern Trail Health has clients that have more than 10,000 employees. The company’s Customer Service team handles requests from its client’s employees directly and tracks various rebate programs per employee. Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.
Assuming that Sales and Service teams share certain contacts, in which two ways should a Solution Architect ensure optimal performance?
Choose 2 answers
A. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.
B. Set the Contact object to Public Read Only so that the sharing rules do not bog down performance for sharing.
C. Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.
D. For each Account, assign Sales Contacts to the Sales team and all the rest to a Customer Service representative assigned to the Account
Answer: C,D
A Solution Architect is delivering a multi-cloud implementation to a client. A diagram is required to communicate the vision and strategy of the solution to the business executives and stakeholders at a high
level without going into too much detailed technical information.
Which type of architecture diagram should the Solution Architect use?
A. Master Data Management (MDM) Diagram
B. Reference Architecture Diagram
C. Lightning Platform Architecture Diagram
D. Solution Architecture Diagram
Answer: B
Universal Containers (UC) is using Service Cloud and B2B Commerce to allow resellers the ability to purchase and support farming equipment UC maintains. UC has invested in smart devices which allows that equipment to inform UC when a part becomes faulty. The data from these devices goes to a public cloud solution where every row of sensor data is received every second from every device. There are 100,000 devices on various farms being actively used. The CIO would like this data to be connected to Salesforce in
some manner.
What kind of integration method should a Solution Architect suggest to accommodate this need?
A. Embed the devices’ sensor data in a view on the Asset record.
B. Load the public cloud solution directly to Salesforce using MuleSoft.
C. Utilize Platform Events based on the devices’ state change.
D. Utilize Apex Callouts based on the devices’ state change.
Answer: A
Universal Containers (UC) is about to start a massive digital transformation project across multiple service
channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.
What is one of the key benefits the Solution Architect should address within the context of the demo?
A. Demo how the chatbot can provide a response to a customer’s request by bringing together content from Knowledge articles.
B. Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
C. Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
D. Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.
Answer: C
Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team has completed the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new request to include tiered pricing and map it to discount schedules on CPQ.
Which approach should a Solution Architect recommend while addressing the feedback from the
stakeholders?
A. Convey that this can be potentially picked up in the next sprint since the technical changes needed
for this new user story are low effort.
B. Include it as a user story and accommodate it m the same sprint, since this is a feasible requirement
and the CPQ B2B Commerce Connector is already set up.
C. Convey that it is not recommended to include M the initial MVP, since an extension is needed on the
CPQ B2B Commerce Connector for the new requirement.
D. Add the request as a new user story to the product backlog, and further schedule a meeting for
prioritization and grooming.
Answer: D
Recently. Universal Containers (UC) successfully launched a multi-cloud 62B implementation with Sales Cloud, Service Cloud, Experience Cloud, and B2B Commerce. As the Sales and Service Cloud development was performed by separate teams, UC created Process Builder automation for the Account object m
separate Process Builder processes. As customers 90 through the sales process within Sales Cloud, the data on their customer account record is updated. As those same customers make purchases within B2B Commerce, the data on their customer account record is updated as well.
What are two reasons why a Solution Architect should recommend uniting these into a single Process Builder process?
Choose 2 answers
A. Moving them into a single Process Builder process helps to reduce the number of queries and avoid
hitting limits on the Account object.
B. Moving them into a single Process Builder process provides control over the order of the updates and
actions triggered on the Account object.
C. Moving them into a single Process Builder is the only way to ensure a naming convention is followed
on the Account object.
D. Moving one of the Process Builders into a flow will remove all automation conflicts on the Account
object.
Answer: A,B
Universal Containers (UC) recently completed a successful implementation of B2B Commerce classic and saw an immediate increase in both its customer experience ratings and overall bottom line due to the influx of sales through its commerce application. After this initial experience, UC decided to target its internal Sales team for the same successful outcome with Salesforce CPQ and Sales Cloud.
UC’s requirements include that its internal Sales team be able to sell its current commerce catalog and expand this catalog to include even more products. In addition, UC wants to give its internal Sales team the ability to utilize CPQ’s discounting functionality, along with approval rules for its Sales leadership team. Today, product and pricing is mastered in B2B Commerce and orders are fulfilled in
the ERP
What should a Solution Architect recommend when architecting a solution to meet UC’s requirements?
A. The Product and Pricing Data should be mastered in the ERP and then integrated into both B2B Commerce and CPQ via REST API.
B. The Product and Pricing data should be mastered in B2B Commerce and integrated into CPQ via REST API, and finally integrated to the ERP via SOAP API.
C. The Product data should be mastered inside B2B Commerce, while Pricing should be mastered inside CPQ. Both solutions should be integrated via Apex and then integrated to the ERP via SOAP API.
D. The Product and Pricing data should be mastered in CPQ and integrated to B2B Commerce via Apex, and then finally integrated into the ERP via a middleware solution.
Answer: A
