B2- Key Sectors of the Travel And Tourism Industry Flashcards
Transport principals
-air-scheduled,charter,low cost or no frills
-Sea-ferry,cruises
-road-bus,coach,car,private car,taxi
Rail- local,national and international,high speed
Role-to provide transport between destinations,to ensure safety
Products and services of transport principals
-transport for passengers and luggage
-catering
-entertainment
- information
- shopping
Transport hubs and gateways
- airports
-rail and coach stations - ferry and cruise ports
Role-to provide access for passengers to transportation
CAA-Civil aviation authority
A government scheme that regulates airports and airlines
ATOL-Air travel organisers licence
Financial protection scheme which ensures travellers do not lose their money
ORR-Office of rail regulation
Regulates health and safety on Britain’s railways
ABTA-Association of British travel agents
Helps to solve complaints between customers and travel agents
Association of independent Tour operators
- Represent independent tour operators
-They want high levels of customer satisfaction and good quality service
Ancillary organisations
Car hire-allow travellers to rent a car during holiday
E.g Hertz,Avis and Enterprise
Travel insurance
Travel insurance is added to customers holidays to make sure they are financially protected
Airport services
Airports deal with a large amount of customers everyday so they need a large number of facilities and services
Event booking
Some organisations specialise in arranging and books tours at tourist destinations
Chain of distribution
Shows how products are supplied to customers in the travel and tourism sector
