B2 Issues Flashcards
What 5 ways can service users access services via?
Telepone
Email
In person
Interactive (zoom etc)
Letter
What is self-referral?
When a person contacts a primary healthcare provider personally to make an appointment, e.g the GP, the dentsists.
3 problems with self-referral
Not having the ability to refer yourself, eg, if you have a learning disability or lack mental capacity.
Language barriers.
Individuals might not know the procedure to refer themselves.
What is third party referral?
When a friend, neighbour or relative acts as an advocate and contacts health or care services on another person’s behalf.
3 problems with third party referral.
Advocate might not fully understand the individuals needs and may request the wrong treatment or support.
Family member might not articulate due to their own issues.
Healthcare setting might insist on speaking to the patient.
What is professional referral?
When a health professional contacts another service provider to request support for a service user.
Problems with professional referral.
Possible misplaced communication
Incomplete referral notes
HSC professional might fail to refer someone.
What does respite care allow?
Allows carers to have a break from caring for the individual.
What is the aim of eligibility criteria?
The outcomes of the questions asked. Can a person achieve the following…..
What issues might there be with eligibility criteria?
Service users might feel upse/intimidated by a professional entering their home to make an assessment and downplay/over-exaggerate their responses.
Service users might feel they’re being judged which could impact the responses they give.
Service users might disagree with the findings of the assessment or feel the professional has unfairly assessed them.
How can a learning disability be a barrier to access care services?
Service users might find it difficult to communicate, read forms/letters keep appointments and can’t access the care they need.
How can individual preferences/choices be a barrier to accessing care services?
Religious/cultural beliefs ie, the rejection of treatment.
Women prefer treatment from women, or an older person who wants to remain independent and refuses to access support.
How can lack of capacity be a barrier to access care services?
Not being able to access support as lacking the intellectual ability to do so.
How is communication be a barrier to accessing care services?
If organisations don’t use the service users preferred method of communciation.
If a service user speaks English as a second language and isn’t fluent in English and there is little to no provision for them to communicate.
Geographical barriers to accessing care services.
Long distances to travel in order to recieve care/treatment.
Transport issues.
Service users might not have any HSC services nearby.
