B063

Question 1

What is a QR code?

Answer 1

A machine-readable code consisting of an array of black and white squares, typically used for storing URLs or other information for reading by the camera on a smartphone.

Question 2

What is an Multi-media Kiosk?

Answer 2

A kiosk which can show videos, play music, print things and allows people to pay for things.

Question 3

Discuss Selfservice kiosks at OCER theatre

Answer 3

Advantages
~Less workers needed 
~Updated remotely
~Pick your own seats
Disadvantage
~Expensive to set up
~Can only do simple tasks
~Possible fraud

Question 4

Generic software which OCER could use?

Answer 4

~Spreadsheets 
~Databases
~Word processing
~DTP (Desktop publishing)
~Email
~Video comferencing

Question 5

How can OCER use a database?

Answer 5

To store staff details, details on films i.e. whether they are a childs film, suppliers for food at counter.

Question 6

What does QR stand for?

Answer 6

Quick Response Code

Question 7

How could OCER use QR codes?

Answer 7

Sending usable tickets through email or phone numbers.

Question 8

Project management software

Answer 8

Used to plan, organise and manage projects or resource pools

Question 9

Project Management Advantages

Answer 9

~Collaborate with team members in real-time
~Document sharing
~Manage project costs
~Ability to manage risks, forecasting, and budgets.
~Reporting capabilities.
~Intuitive to use

Question 10

Project Management Disadvantages

Answer 10

~Some programs can be very costly
~Project management software may complicate simple projects
~Execution issues when relying on automated alerts

Question 11

How OCER can use Project Management software?

Answer 11

To organise live shows, meet and greets with actors, parties and other big events.

Question 12

Hardware used by OCER theatre.

Answer 12

LAN (Local Area Network).

Question 13

What is on the LAN?

Answer 13

Server, Backup Storage, Firewalls, Printers, Network Infrastructure.

Question 14

Communication Devices.

Answer 14

Network Interface Card (NIC), Hub, Switch, Wifi Router

Question 15

What is POS system?

Answer 15

Point of Sale system

Question 16

What is in a POS system?

Answer 16

~Barcode scanner
~ Chip-and-PIN-type card readers
~Customer displays
~ Keyboards or touchscreen for data entry
~Printers for customer receipts
~An EPOS processor unit

Question 17

Ticket Scanners.

Answer 17

The theatre needs a ticket scanner so that the staff
member can read the following types of ticket that
customers may present:
~Theatre printed ticket
~Customer print-at-home ticket
~Smartphone QR code ticket

Question 18

Copy, Design and Patents Act 1988

Answer 18

~Software licensing – they must ensure that the software that they use is fully licensed and is not a pirated copy.
It is also not legal for them to make copies of the software.
~Copying images/photographs – they must make sure that they own or have permission from the owner to use all the images or photographs that are displayed on their website, their kiosk or any printed material, such as: posters,brochures and leaflets
~Copying text – they must make sure that they do not copy text from any publication or website and pass it off as their own work.

Question 19

Licence Types

Answer 19

~Single User Licence - This allows the user to load this software package onto only one machine.
~Multi-User Licence - A licence can be purchased for installation on several machines (for example 10 copies)
and the software can be loaded onto the company network. In this case the network
will be set up to only allow 10 copies of the software to run at any one time.
~Site Licence - In this case the software is available to everyone with network access at the same time.
In some cases the site licence can cover laptops and other mobile devices

Question 20

Data Protection Act Groups

Answer 20

~Data controller – in this case OCER Theatre who collect the data
~Data subject – in this case OCER Theatre members and
customers
~The Information Commissioner ensures that the theatre
complies with the DPA

Question 21

DPA Principles

Answer 21

~Personal data should be obtained
and processed fairly and lawfully
~Personal data can be held only for
specified and lawful purposes
~Personal data should be adequate, relevant and not
excessive for the required purpose
~Personal data should be accurate and kept up to date
~Personal data should not be kept longer than necessary
~Personal data must be processed in accordance with rights of the data subject
~Appropriate measures must be taken against unauthorised access
~Personal data cannot be transferred to countries outside
the EU unless the country has similar legislation to the DPA

Question 22

Electronic Commerce (EC Directive) Regulations 2002

Answer 22

The Electronic Commerce Regulations (2002) cover a broad range of online activities, and apply to organisations that sell goods or services to businesses or consumers on the Internet or by email.

Question 23

Information that must be displayed on a website

Answer 23

~Trading name
~Geographic address
~Contact details including email address
~Details of any entry in a trade register and
registration number
~Details of any supervising authority or governing
body (trade associations) 
~VAT number, if applicable

Question 24

Information displayed during transactions

Answer 24

~The different steps to follow to complete a transaction
~Whether or not the completed transaction will be saved
and will continue to be accessible to the buyer
~Correction facility – the technical means to correct input
errors before placing an order, such as changing data on
an online form
~Failure to provide a ‘correction facility’ gives the buyer
the right to cancel the order
~The terms and conditions applicable to the transaction,
in a way that allows the buyer to save and review them
~A receipt for the order, delivered electronically and
without undue delay

Question 25

Email Marketing

Answer 25

OCER Theatre make use of email marketing; this is where they send emails to current and potential customers to promote their business and increase ticket sales.