Azure Support Plans

Question 1

What is the Basic support level in Azure?

Answer 1

Basic – included for all Azure customers.

This support level is included for all Azure customers.

Question 2

What is the Developer support level in Azure?

Answer 2

Developer – recommended for non-production environments. Limited access to technical support during business hours by email only.

This support level is recommended for non-production environments with limited access to technical support.

Question 3

What is the Standard support level in Azure?

Answer 3

Standard – appropriate for production workload environments. Has 24/7 access to Azure’s technical support engineers by phone or email.

This support level is appropriate for production workload environments with 24/7 access to technical support.

Question 4

What is the Professional Direct support level in Azure?

Answer 4

Professional Direct – suitable for business-critical workloads. Has 24/7 access to Azure’s technical support engineers by phone or email. Provides access to Operations Support, ProDirect delivery managers, and Support APIs.

This support level is suitable for business-critical workloads with additional access to Operations Support and Support APIs.