AWOCA Flashcards
1
Q
A (first A)
A
Ask
request cooperation and finish with “Thanks or Thank you”
2
Q
W
A
Explain WHY
reason for action / power to act
3
Q
O
A
Provide OPTIONS
good - bad - good
explain consequences, include use of 4 great motivators (time, money, family and reputation)
4
Q
C
A
CONFIRM they understand
“Is there anything I can reasonably say or do to get you to ** I would like to think there is”
5
Q
A
A
ACT
Take appropriate action depending on situation - always act on what you’ve said
