AWOCA Flashcards

1
Q

A (first A)

A

Ask

request cooperation and finish with “Thanks or Thank you”

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2
Q

W

A

Explain WHY

reason for action / power to act

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3
Q

O

A

Provide OPTIONS

good - bad - good
explain consequences, include use of 4 great motivators (time, money, family and reputation)

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4
Q

C

A

CONFIRM they understand

“Is there anything I can reasonably say or do to get you to ** I would like to think there is”

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5
Q

A

A

ACT

Take appropriate action depending on situation - always act on what you’ve said

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