Avison Young Policies

Question 1

What is the Avison Young Complaints Handling Procedure?

Answer 1

1. Details of the complaint must be made in a written summary, giving as much detail as possible regarding the circumstances. This should be sent to: Usha De Sousa
2. Once we have received a written summary of the complaint, we will contact the complainant in writing within seven days to inform them of our understanding of the circumstances leading to the complaint. The complainant will be invited to make any comments they may have in relation to this.
3. Within twenty eight days of receipt of the written summary, the person dealing with the complaint will write to the complainant, in order to inform them of the outcome of the investigation and to let them know what actions have been or will be taken.
4. If the complainant remains dissatisfied with any aspect of our handling of the complaint, then we will attempt to resolve this promptly through negotiations.
5. Last step is:
   Arbitration Procedure for Surveying Disputes (appropriate for Business to Business Complaints) or the Centre for Effective Dispute Resolution (appropriate for Consumer Complaints),. If relates to property management, estate agency or lettings AY are registered with the property redress scheme

Question 2

What is the Avison Young Gifts Policy?

Answer 2

Would I be comfortable accepting or
giving a gift or entertainment if this was brought to the attention of Avison Young UK Executive and the public?

Allowed where:
- they are occasional
- value is reasonable and accepted business practice
- not cash or cash equivalent

Not Allowed when:

• In a tender process with supplier or client
• Where there is an expectation of reciprocity
• Sent to the receipients private address

Question 3

What is the Avison Young Bribery policy?

Answer 3

Anti Bribery and Corruption Policy

UK Bribery Act 2010 applies to Avison Young

Question 4

What is the Avison Young Client Money Handling Policy?

Question 5

What is the Avison Young Entertainment Policy?

Answer 5

Allowed where:
- the host is present
- Is made in the normal course of business;
− The purpose is to hold a bona fide business
discussion or develop better business relations;
− Openly offered and not solicited

Not allowed where:

• Arranged through the private address of the
  recipient;
  − It may be considered offensive;
  − Where there is an expectation of reciprocity.

Question 6

What is the Avison Young limit for gifts?

Answer 6

Public sector - pre authorise £15

Private Sector - Report £60
- Pre-authorise £500

Question 7

What is the Avison Young limit for entertainment?

Answer 7

Public sector - pre-authorise £30

Private sector - Report £120
- Pre-authorise £500