Attributes Of The Food Service Worker

Question 1

What are three etiquette that a waiter should follow

Answer 1

Attend to guest as soon as they enter the restaurant
Be polite to guest help seat ladies
Avoid mannerisms

Question 2

What are 4 hygiene attributes necessary in food beverage service

Answer 2

He should bathe daily
He should wear clean, well pressed uniforms
He should polish his shoes daily
He should trim his mustache and hair when required

Question 3

Why should the staff be knowledgeable about the items on the menu wine list?

Answer 3

The staff must have sufficient knowledge of all the items on the menu and wine list in order to advise or to suggest a guest

Question 4

How can a waiter be a sale person?

Answer 4

They can remember the menu, they can make recommendations and ups to the guests thus increasing the amount of the guest check

Question 5

How should a staff deal with complaints

Answer 5

Pleasant manner
Showing courtesy
Never show displeasure even at time things will be difficult

Question 6

Explain five factors that are important in food and beverage?

Answer 6

Good attitude :
Loyalty :
Promptness: shows lack of management
Cooperations:

Question 7

Why should a staff member know/ memorize the airport transportation schedule?

Answer 7

You will be able to provide quicker quality guest service

Question 8

Why does guests need accurate information about the arrival and departure time of courtesy vans.

Answer 8

If the guests miss there ride or the ride is later than they expected they could miss a flight the property wants the guests to be satisfied with every visit

Question 9

What is the acronym for MOD

Answer 9

Manager on duty

Question 10

What is a MOD

Answer 10

Helps you handle emergency situations guests problems and non-guests related incidents

Question 11

Name 5 things MOD’s do?

Answer 11

Key control,
emergency procedures,
check in and check outs, handling complaints
Guest relocation