Attitude Flashcards
To sell you need a ____ attitude
Great
Your paycheck is dependent on this senior datum:
Having a great and positive attitude
What must you handle before you even take the steps to the road to the sale or talk to a customer?
Your attitude!
_______ is senior to selling
service
What are positive responses to your customer?
super excellent no problem you got it i'd be happy to i agree
“i need to do this with no money down”
i’d be happy to do that for you
” i need your best price”
perfect! can i also get you information on payments, down payments and figures on your car as well?
“we aren’t buying today”
great, i hate paperwork! haha
“i have bad credit/no cosigner”
super! excellent! i guarantee you i can get this done for you
“i need to shop before i make a decision to be sure i’m getting the best deal”
that’s a smart thing to do! let me handle the shopping for you to show you you’re getting the best deal.
“i dont want to put any money down”
done, no problem!
“we won’t be buying today”
i understand sir. most people don’t buy when they come here for the first time. most people come to get information and i’d be happy to help you with that, no problem.
“i have to keep my payments at this number”
sir, i assure you if you want your payments at that number, i guarantee i’ll handle it. and let me tell you something, if i can’t handle it, nobody can.
“we aren’t making a decision today”
sir, i understand, but the reality is, if you don’t make a decision today it’ll be my fault not yours
