At-a-glance Flashcards
Selfish chemicals
Endorphins mask physical pain. Dopamine provides for good feeling from progress and is goal orientated. bad side, alcohol, social media food addiction, instant gratification.
Selfless chemicals, social bonds backbone of circle of safety
Serotonin, pride, leadership approval.
Oxytocin , empathy, generosity, love, long lasting value of empathy is Johnny Bravo
Danger chemicals
Cortisol tell us that something is wrong. Oxytocin increases aggression. Adrenaline fight or flight
Circle of safety
Bob Chapman manufacturer truly human leadership equals people feel safe when they work together in hard times no loss each employees took a month furlough. USMC fear no danger from each other. Charlie Kim next jump offers lifetime, employment, more honest conversations, Spartans, nothing worse than losing your shield because that’s for the safety of the community
STRESS
STRESS IS LESS about the actual work we do and more about WEAK management and leadership!
40/22/1
40% DISENGAGE when our boss IGNORES us.
22% DISENGAGE when our bosses CRITICIZE us on a REGULAR BASIS.
1 % DISENGAGE if our bosses RECOGNIZE just one of our strengths and reward us for doing what we are good at.
Stress equals lack of control (Whitehall studies)
Destructive abundance
When SELFISH PURSUITS are out of balance, with SELFLESS PURSUITS, the more we have the more we keep people away and share less abundance, makes us greedy.
In business, leaders who put a premium on numbers over lives, are more often separated from the people. They serve.
Ronald Reagan lays off the aircraft controllers and set the tone for business to lay off people to balance the books, following law, not enough example.
Titanic carried only 16 lifeboats required by law.
Managing the abstract concepts
DUNBARS NUMBER = 150
Keep it real bring people together. Keep it manageable obey Dunbar‘s number 150 people.
Meet people you help give them time not just money. Be patient. Remember seven days and seven years
Leadership lessons, so goes the culture, so goes to company:
Goldman v. Mumbai
So goes the culture, so goes the company Goldman Sachs example v. the Mumbai India Hotel terrorist attacks innovation, such as 3M post-it notes…culture of sharing
Leadership lessons, so goes the leader, so goes to culture
Morgan v. Marquet
Stanley Morgan’s ascent at Merrill Lynch cutthroat, and not care about people v. Captain David Marquet sub commander who made knowledge his power until he change culture from of permission to intent those at the bottom, have all the information and none of the authority
Leadership lessons integrity matters
Foxhole test USMC OCS candidate not admit, sleeping on watch leadership is not from what we want to hear but what we need to hear building trust requires nothing more than telling the truth Ralph Lauren, admit foreign division paid brides
Leadership lessons lead the people not the numbers
The Jack Welch of GE example about shareholder profits, not people, BP explosion of oil rig due to safety violations to cut cost versus James Senegal cofounder of Costco treats workers like family and they produce in tough times. Customers will never love a company until the company loves it first.
Leadership lessons, other miscellaneous points
We want to help Alpha leaders in provide privileges, so they protect us. The cost of leadership is self interest, USMC General Flynn. No one to break the rules. Example air traffic controllers during risk step 12 and AA, helping other alcoholic and leadership. It’s about service to others feeling a shared common burden brings us together.
Leading millennials most common criticism
Sense of entitlement. Others are poor communication not proactive can’t handle critical feedback inpatient.
Leading millennials good points
Inclusive. Sense of purpose. Courage to leave job.
Three things that affect millennials growing up
OUI
Over parenting. Ubiquitous technology. Instant gratification.
Millennials at companies advice
Keep cell phones out of conference rooms. Take notes on paper Not computers. Teach leadership. Teach them how to give And receive feedback. Take advantage of millennials. Comfort with change pivot easily confidence. Good for sales. Mentor them. lead by example. Talk about failures. Opportunity to fall. Opportunities to develop human skills.
Advice to millennials
Solve your problems. Push to completion. Beg for criticism. Sacrifice credit. Cold turkey your phone.
What is the one thing that Johnny Bravo credits for giving him the courage to cross into the unknown?
Empathy
Truly human leadership
Protection organization from the internal rivalries that can shatter a culture
According to the Deloitte shift index what percentage of people are dissatisfied with their jobs
80%
Companies that treat their people like family
Are rewarded by loyal employees, who will defend and grow the company
The circle of safety
Without a circle of safety, people are forced to spend too much time and energy protecting themselves from each other
Sgt Timilty is looking over the list of candidates for her department according to leaders eat last the primary hiring consideration should be?
Their character, and whether they fit the department culture
Regarding the impact of work stress, Whitehall studies, and a similar study at Harvard found what?
It is not the demands of the job that caused the most stress, but the degree of control workers feel they have throughout the day
Which of the following children may have issues with their well being?
Sgt Wilko is often able to get home in time to have dinner with the family and help his daughter with homework but he comes home in a bad mood because department politics are a source of stress
There are four primary chemicals in our body that contribute to our positive feelings that the author generally calls happy. Of these 2 evolved primarily to help us find food and get things done, the selfish chemicals. the other two are there to incentivize us to work together, and develop feelings of trust and loyalty, the selfless chemicals, which of the following statements is true?
Oxytocin and serotonin are the selfless chemicals
Serves one purpose only to mask physical pain
Endorphins (can’t laugh and be AFRAID at the same time). Endorphins mask the pain of organs rubbing together.
LAUGHING releases ENDORPHINS.
Gives us the good feeling we get when we find something we are looking for or to do something that needs to get done
Dopamine
Accomplishment may be fueled by dopamine, but that feeling of fulfillment. Those lasting feelings of happiness and loyalty all require.
Engagement with others
These are the backbone to the circle of safety
Serotonin in oxytocin
Gives us the feeling we get when we perceive that others like or respect us. It is why we want to feel that we and the work we do is valued by others.
Serotonin
As social animals, we really need the approval of those in our social groups, we have award ceremonies, Facebook likes, Twitter, followers and graduation ceremonies, all trigger the release of which chemical?
Serotonin
Gives us the feeling of friendship love or deep. Trust it is the feeling we get when we do something nice for someone or someone does something nice for us.
Oxytocin
Is largely responsible for instant gratification
Dopamine
Gives us feelings of calm and safe
Oxytocin
All of the following are characteristics of oxytocin
Without it, we wouldn’t want to perform act of generosity, and there would be no empathy. It helps direct how vulnerable we can afford to make ourselves. It is a social compass that determines when it is safe to open up and trust or when we should hold back. It allows us to give someone the power to destroy us and trusting they won’t use it.
Sgt Harvey is approaching a vehicle and gets the feeling that something is not right the chemical responsible for this first level of fight or flight response is
Cortisol
In the event of an actual threat, this chemical is released into our bloodstream, giving us energy to get away or boosting our strength to face our foe.
Adrenaline
Lieutenant Brightman works for a department that is pretty stable although no one goes out of their way to help one another and the support staff is ambivalent about and sometimes resistant to cooperating ultimately the reason for his constant low-grade anxiety boils down to
The departments environments
Lieutenant Webb-Johnson works for department where there is a lot of internal politics and a general lack of trust among colleagues one of the reasons that he has high blood pressure and gets sick often is.
The constant level of cortisol running through his veins
According to leaders, eat last work life balance
Has to do with where we feel safe
What was the result of when Charlie Kim founder of Next Jump implemented a lifetime environment policy
Team started communicating more openly and problems were pointed out more quickly
A 2010 study by three psychology, researchers show that people who wear phony couture clothing
Are more inclined to cheat in other aspects of their lives as well
According to Lieutenant General George Flynn of the United States Marine Corps, the cost of leadership is:
Self-interest
Why are people so offended by the exorbitant and disproportionate compensations of some leaders of investment banks?
They take money in perks and do not protect their people
According to leaders, eat last, what makes a good leader
They avoid the spotlight in favor, spending time and energy to do what they need to do to support and protector people
Though people may achieve alpha status in rise in the ranks, and may possess talents and strengths, that could mark them for Alpha status. People only become leaders when they.
Except the responsibility to protect those in their care
Sgt Russell lives life by the book he often brings people to account over, minor rule violations in order to be a good leader, when situations arise a call for rules to be broken in order to save lives or prevent injury. What should Sgt Russell do?
Trust people enough to know when breaking the rules is the right thing to do
According to leaders eat last, one of the greatest paradoxes of the modern era is that in our pursuit to advance, we have without intending, to build a world that is making it harder and harder to
Cooperate
According to leaders eat last, what happened after World War II that upset the normal intergenerational system of checks and balances?
The baby boom generation
What caused the boomers to become more selfish than previous generations?
The Watergate scandal
A desire to protect the world of rising wealth and affluence, and the
Vietnam war
When President Reagan fired over 11,000 aircraft controllers in 1981, what precent did he send?
He set a precedent for using mass layoffs to guard against short term economic destructions
The problem now is that we produced an abundance of nearly everything we need or want.
Why is abundance so destructive?
It abstracts the value of things.
What did the Milgram experiment prove about Human interactions?
The volunteers were more willing to inflict pain on the student, if they could not see or interact with them
In the Milgram experiment, what percentage of volunteers were willing to administer the highest level of electrical shock, if they were unable to see, or hear the student
65%
In 1961 psychologist, Stanley Milgram conducted an experiment to understand our obedience to authority.
This experiment demonstrates that the more abstract people become, the more they what?
The more capable they are doing of doing people harm.
As the Milgram experiment showed, just like the Peanut guy Parnell, who was only concerned with the metrics, In a culture where employees see the leader as the FINAL authority figure, what becomes the primary focus?
Self preservation becomes the primary focus. The people will only do what is right for them. This works counter to a circle of safety. Increases our stress and hurts our ability to form relationships. “I was only following orders”
Page 129–130
The Titanic was the largest ship of its day, it carried 16 lifeboats as many as required by law, but only a quarter of the number that they actually needed.
When the titanic struck the iceberg and sank more than 1500 people died.
Survivors counted for a little over a quarter of the total passengers and crew
The owners made the decision not to increase the number of lifeboats until the regulation said they had to comply. The point the author is trying to make about the story is:
Following the letter of the law is not enough!
If we are ready to reduce the damaging effects of abstraction on our decision-making based on Stanley Milgram, psychological experiment, which of the following is essential
A compelling vision for the future, or some other moral code
According to Robin Dunbar, what is the upper limit of close relationships that people can maintain?
150
Reason: not enough time in the day to get to know everyone and,
Brain capacity
Over 150 people, people tend to help each other out less.
Groups function best when they do not get too large. This is because why?
There is not enough time to forge close relationships.
People can’t remember more than around 150 people. If groups are too large people are less likely to work hard and help each other Page 143.
OBEY DUNBAR’S NUMBER
Robin Dunbar discovered that people simply cannot maintain more than about 150 close relationships.
This means for larger organization the only way to manage the scale and keep the Circle of Safety strong is to do what?
Rely on your organizational hierarchies.
The fundraising department at UPenn was having trouble getting donations for a scholarship fund for exceptional students, whose families could not afford to pay for college,
Which of the following had the most positive impact revenue?
Employees were visited by students who talked about how the scholarship they receive changed their LIVES.
What does the UPenn experience with fundraising teach leaders?
The HUMAN TOUCH is the best way to help people attain their goals.
The result of the imbalance between selfish and selfless pursuits.
It is when protecting RESULTS is prioritized above protecting those who produced the results, What is this concept called?
Destructive Abundance
Which of the following is most likely to occur when cultural standards shift from character values, or beliefs to performance numbers, and other dopamine driven measures?
We will lose our sense of history, responsibility to the past and of shared tradition.
According to Goethe the great 19th century thinker, you can easily judge the character of a man by how he treats…
Those who can do nothing for him.
The Post-it note developed by scientist at 3M is an example of how successful products can be developed when companies cultivate what?
A culture of sharing.
If you as a leader do not know as much as the people you are leading, what is your best course of action?
EMPOWER those you lead to think for themselves
What did Captain Marquet do to make the crew of the USS Santa Fe more successful?
Change the culture of PERMISSION to a culture of INTENT.
PERMISSION TO INTENT
According to Captain Marquet they’re only 3 RESONSIBILITIES he can’t delegate what? (pg. 182)
What is the R&R that is similar for Supervisory Members ? (RR 3.7)
Leaders Eat Last (LRK): CANNOT DELEGATE:
Legal Responsibilities (his)
Relationships
Knowledge
MSP R&R: CAN delegate authority & function, CANNOT delegate:
Responsibility
(BOTH similar in that they can’t delegate responsibility)
According to Captain Marquet, what is the purpose of a leader?
Provide DIRECTION & INTENT, and allow others to figure out what to do when you have to get there.
If we doubt someone’s _______ we would hesitate before, jumping into a foxhole with them
INTEGRITY!!!!
According to Wayne State University Natalia, Lorinkova, teams lead by empowering leaders experience this initially:
Experience LOWER early performance, then those led by directive leaders.
According to Wayne State University Natalia Lorinkova, what is the difference between Directive Leaders and Empowering Leaders over time?
Teams led by a Directive Leader, initially OUTPERFORM those led by an Empowering Leader,
HOWEVER, teams led by an Empowering Leader, experience, HIGHER performance, OVER TIME!
And companies with a culture of annual layoffs employees can take extreme measures in order to protect their jobs in the weeks leading up to the announcement of annual earnings. This includes
Filing internal complaints, such as harassment, discrimination, and whistle, bowling protection
When customer facing employees feel protected by their leaders
The employees invite their customers into their circle of safety, too. They would do all they can to serve customers without fear of repercussions. There tends to be low employee turnover.
The following is a characteristic of millennial employees:
Impatient
What is the major complaint that the older generation has about millennials?
They have a sense of entitlement.
According to a pew survey, what positive characteristics do millennials attribute to themselves?
They want to and are willing to work hard. They have an entrepreneurial spirit. They are willing to work remotely whenever they feel like it.
Research shows that more _____ rewards do not add up to greater inner drive. In fact, they have the opposite effect, a decline and _____ motivation.
This is true for children as well as in the long term.
Extrinsic; intrinsic
The book suggests which of the following about the EFFICACY of rewards?
Rewards for basic participation can encourage OVERCONFIDENCE. (page 253)
Millennials grew up with technology what is true about multitasking?
In reality, multitasking does not exist. It is simply rapid tiling between tasks.
Shifting between tasks according to researchers can cost as much as 40% of someone’s productive time.
According to a study done at Stanford University college students who were self proclaimed, multitasker made more mistakes, remembered less and worse at analytical reasoning, it takes a work or 23 minutes to return to the original task.
Shifting between tasks according to researchers can cost as much as how productive time?
40%
According to a study done at Stanford University, how long does it take to return to the original task after interruption?
23 minutes.
What does the author of leaders eat last LOVE about millennials?
There sense of purpose in the workplace.
Studies have shown that people who spent substantial time on social media experience these two dangerous symptoms?
Higher rates of depression & anxiety.
Few if any of the alcoholics enrolled in AA will find sobriety until they complete step 12 even if they complete all the other 11 steps step 12 is the commitment to help others beat the alcoholic disease step 12 is all about service. This is Best done by?
Picking up a phone and calling when they need to reach out.
Whenever there is a ____ involved, we seem to find the strength to endure and the strength to help in fact, and not only makes the hardships feel easier to endure, but it actually helps us manage the stress and anxiety
A Human Bond
Feeling a shared common burden is one of the things that brings us together.
Less hardship means less _____. Few of us volunteered to help people in need before the natural disaster only after it.
Oxytocin
According to Leaders Eat Last, what kind of challenge should leaders offer their people in order for them to give everything they’ve got to solve a problem?
A challenge that outsizes their resources remains within their intellect.
Leaders must remember to take their people as they are and respect that their unique experiences growing up impact how they approach the world in the case of millennials.
What is a quality that they typically do not bring to the workplace?
They don’t accept negative feedback well.
What is the peer-review system that Sinek developed and what is it called?
What recommendations does it give companies to teach millennials how to give and receive feedback more effectively?
Implement his 360 review system.
Which of the following statements about millennials is true according to the Sinek?
If given something that inspires them and engage or stick around, they will FULLY ENGAGE for a long long time.
Teach and receive feedback for millennials, one technique mentioned
The author recommends the 360° review system once a year each person on a team is asked to write down their top three strengths or areas they believe are most improved and their three biggest weaknesses. Then everything is consolidated into one document. Each person must read their weaknesses then others can comment. the person reading their weaknesses is to just shut up and listen to comments.
Accomplishments may be fueled by dopamine, but that feeling of fulfillment, those lasting feelings of happiness and loyalty all require
Engagement with others
Page 54
According to Simon Sinek, the problem now is that we have produced an abundance of nearly everything we need or want, what bad thing does this do?
It abstracts the value of things.
In 1961 psychologist, Stanley Milgram conducted an experiment to understand the obedience to authority. This experiment demonstrate that the more abstract people become the more…
The more capable we are of doing them harm.
What is most likely to occur when cultural standard shift from character values or beliefs to performance numbers, and other dopamine driven measurements?
We will lose our sense of history of responsibility to the past, and of shared tradition
According to a study conducted by Dr. Natalia Lorinkova which of the following statements about the difference between directive leaders and empowering leaders, it’s correct?
Teams led by a directive leader, initially outperform those led by an empowering leader, but teams led by an empowering leader, experience, higher performance, improvement, over time.
There appears to be three dominant factors that impacted and continue to impact millennials most significantly as they grow up.
Many millennials think that because they grew up with various technologies. They are better at multitasking, and they often use multiple devices at a time.
Whenever there is this involved, we seem to find the strength to endure in the strength to help. In fact, they not only makes the hardships feel easier to endure, but it actually helps us manage the stress and anxiety.
A human bond
What percentage of Americans love their jobs?
20%
When the circle of safety is strong…
Feelings of belonging is ubiquitous, collaboration, trust, and innovation result.
Mercer study found what between 2010 & 2011 ?
1 in 3 employees seriously considered leaving their jobs up 23% from the prior five years.
Less than 1.5% of employees actually voluntarily left. Like a bad relationship even if we don’t like it, we don’t leave, maybe it’s the feeling of the devil you know it better when the devil you don’t know or maybe it’s something else but people seem to feel stuck unhealthy work environments.
Cooperation & mutual aid work better than….
Rugged individualism.
What is considered the prerequisite for leadership?
Achieving Alpha status. (those who work hardest to help other succeed will be seen by the group as the theater or the alpha of the group).
You’re being the alpha, the strong support of one of the group willing to sacrifice time and energies that others may gain is a prerequisite for leadership .
What are peoples favorite chemical?
Oxytocin.
People who claim to be happy, live how much longer than less happy people?
35%,
According to the proceedings of the national Academy of sciences in 2011. Those who are their happiness, the highest for powerless likely to die in the following five years, and those who are the least happy, even after accounting for demographic factors, such as wealth, occupation, and health related behavior, such as smoking, and obesity.
Work life balance, what does it mean?
Where we feel SAFE!!! It has nothing to do with the hours we work or the stress we suffer.
If we have strong relationships at home and at work, if we feel like we belong if we feel protected in both, then the powerful forces of magical chemicals oxytocin can diminish the effects of stress and cortisol.
Circle of safety
Sense of security inside we have a feeling of comfort and confidence.
Building trust requires nothing more than doing this?
Telling the truth.
