Assessment Q&A

Question 1

What does the heredity approach state?

Answer 1

An individual’s personality is determined by molecular structure of the genes.

Question 2

What is as importannt for managers as for front-line employees and, among all Big Five Model traits, is most consistently related to job perforance?

Answer 2

Conscientiousness

Question 3

Individuals scoring in what have a strong ability to adjust behavior to external, situational factors and can behave differently in different situations?

Answer 3

High on self-monitoring

Question 4

What is true of values?

Answer 4

They have content and intensity attributes

Question 5

What is an instrumental value?

Answer 5

Personal discipline

Question 6

What is true regarding perception?

Answer 6

Our perception of reality can be different from the objective reality.

Question 7

What is an example of internally caused behavior?

Answer 7

An employee was fired from work because they violated a company policy.

Question 8

A process of making decisions by constructing simplified models that extract the essential features from problems without capturing all their complexity is known as ________.

Answer 8

Bounded rationality.

Question 9

________ bias refers to the tendency for people to base their judgments on information that is easily accessible.

Answer 9

Availability.

Question 10

According to what concept are decisions made solely on the basis of their outcomes, ideally to provide the greatest good for the greatest number?

Answer 10

Utilitarianism.

Question 11

Which level of Maslow’s hierarchy of needs deals with satisfying one’s hunger, thirst, and other bodily needs?

Answer 11

Physiological.

Question 12

What is true regarding goal-setting theory?

Answer 12

People do better when they get feedback on how well they are progressing toward their goals.

Question 13

Which source of increasing self-efficacy involves gaining relevant experience with a particular task or job?

Answer 13

Enactive mastery.

Question 14

A high school teacher wants students to actively participate more in class. The teacher decides to use reinforcement theory to get the required results. Which method is most likely to be used?

Answer 14

The teacher is going to give students extra credit each time that they contribute.

Question 15

In equity theory, individuals assess the ________.

Answer 15

Outcome-input ratio.

Question 16

What is true regarding formal groups?

Answer 16

They are marked by stipulated behaviors in pursuit of organizational goals.

Question 17

“A” is devout and very active in her church. “A” is also a very dedicated employee. “A”’s manager offers her a promotions, but the new role will require work on Sundays. “A” would like the promotion, but realized that it would require missing some church activities. In this situation, what is A most likely to experience?

Answer 17

Role conflict.

Question 18

What is an effective means of countering social loafing?

Answer 18

Ensuring that individual contributions to the group’s progress is monitored.

Question 19

What is true regarding the effect of group cohesiveness and performance norms on group productivity?

Answer 19

When both cohesiveness and performance norms are high, productivity will be high.

Question 20

What step can be taken by a manager so as to minimize groupthink?

Answer 20

Seeking input from employees before the group leader presents opinions.

Question 21

Studies demonstrate that _________ conflicts are almost always _______.

Answer 21

Relationship; dysfunctional.

Question 22

Stage II of the conflict process deals with the conflict being _________.

Answer 22

Perceived and felt.

Question 23

“A”’s cubicle neighbor “B”, though an understanding and great coworker, talks loudly on the phone. “A” gets annoyed every time “B”’s phone rings but has decided it’s simply not worth the trouble to talk about it. “A”’s conflict-handling intention is called ________.

Answer 23

Avoiding.

Question 24

What conflict management technique involves designating a critic to purposely argue against the majority positions held by the groups?

Answer 24

Appointing a devil’s advocate.

Question 25

Conflict is dysfunctional when it ________.

Answer 25

Reduces group cohesiveness.

Question 26

What accurately differentiates between work groups and work teams?

Answer 26

Work teams generate a potential for an organization to generate greater outputs with no increase in inputs, while work groups cannot perform this function.

Question 27

What statement is true regarding self-managed work teams?

Answer 27

In the case of self-managed work teams, supervisory positions take on decreased importance.

Question 28

What statement is true regarding size of teams?

Answer 28

When teams have excess members, cohesiveness declines.

Question 29

What is most likely to increase team efficacy?

Answer 29

Helping the team achieve small successes.

Question 30

Work should be performed by an individual if ___________.

Answer 30

The work is simple and does not require diverse input.

Question 31

A strong culture should reduce employee turnover, because it results in __________.

Answer 31

Cohesiveness and organizational commitment.

Question 32

Culture is most likely to be a liability when ________.

Answer 32

The organization’s environment is dynamic.

Question 33

Top management has a major impact on the organization’s culture by __________.

Answer 33

Establishing norms that filter down through the organization.

Question 34

When you start to accept the differences between your expectations and the reality of the organization, you move into the __________ stage of socialization.

Answer 34

Metamorphosis.

Question 35

B is new at W Corp., but after a week B already knows that the founder of the corporation started the business in a garage with only $4,000 and one client. This information was most likely transmitted to B by way of ________.

Answer 35

Stories.

Question 36

M is a friendly and warm manager who starts the day at work by personally greeting colleagues and subordinates. M is often seen listening sincerely to employees’ concerns and problems. M takes the initiative to hold programs to renew and improve the skills of current employees. M is accessible for help and information at all times. M is _________.

Answer 36

High in consideration.

Question 37

Fiedler’s contingency leadership model assumes that _________.

Answer 37

An individual’s leadership style largely remains constant. You are who you are, your personality is largely set.

Question 38

Which theory of leadership proposes that followers attribute heroic or extraordinary leadership abilities when they observe certain behaviors?

Answer 38

Charismatic leadership theory.

Question 39

A transactional leader is likely to _________.

Answer 39

Reward employees for the work that they have done, thus recognizing accomplishments.

Question 40

The primary quality produced by authentic leadership is _________.

Answer 40

Trust.

Question 41

Power is a function of_______.

Answer 41

Dependence

Question 42

What is true regarding power?

Answer 42

If A has the capacity to influence the behavior of B, then A is said to have power over B.

Question 43

What is true regarding leadership?

Answer 43

It focuses on downward influence on others.

Question 44

Dependence would be low when _________.

Answer 44

The goods have substitutes.

Question 45

Reactive and protective behaviors designed to avoid action, blame, or change are termed ________.

Answer 45

Defensive behaviors.

Question 46

Treating coworkers with respect, making constructive suggestions, and saying positive things about the workplace are a part of the ________ behavior that constitutes performance at work.

Answer 46

Citizenship.

Question 47

Performance evaluations are used to _________.

Answer 47

Help management make HR decisions.

Question 48

What is the least predictive set of criteria used to evaluate employees?

Answer 48

Traits.

Question 49

The approach to evaluation that uses feedback from those who have daily contact with an employee (everyone from mailroom personnel to customers to bosses to peers) is termed ___________.

Answer 49

360-degree evaluation.

Question 50

The concept of ______ can be applied to appraisals to increase the perception that employees are treated fairly.

Answer 50

Due process.

Question 51

A team was assigned a project. Halfway through, it was obvious the team was failing to meet expectations…. …. Which ability necessary for the team members was overlooked?

Answer 51

Technical expertise.

Question 52

What is one of the six primary characteristics that define an organization’s culture?

Answer 52

People orientation.

Question 53

A company switched from assembly lines to self-managed work teams. What can team members do to improve the synergy and success of their teams?

Answer 53

Take action on problems as individuals as well as in work teams.

Question 54

Which contingency theory of leadership proposes that early in the interaction between a leader and a given follower the leader implicity categorizes the follower as an “in” or an “out”?

Answer 54

Leader-member exchange theory.

Question 55

A company has restructured around teams but performance has not met expectations. What should be the main evaluation criterion in an appropriate performance evaluation for supporting and improving the performance of teams?

Answer 55

Team results being tied to important goals.

Question 56

What type of team is formed when employees from the same hierarchical level but at different areas come together to accomplish a task?

Answer 56

Cross-functional teams.