ARTICLE 2 - Mission Statement

Question 1

What is the primary focus of Brampton Fire and Emergency Services (BFES), according to the mission statement?

a) Administrative efficiency
b) Providing the highest quality preventative, educational, and emergency services
c) Achieving financial goals
d) Establishing partnerships with other organizations

Answer 1

B

Question 2

In the mission statement, what is emphasized as the key element in protecting the community?

a) Trained professionals
b) Active partnerships
c) Emergency response only
d) Administrative coordination

Answer 2

A

Question 3

According to the mission statement, what is BFES expected to be in its approach to serving the community?

a) Customer-focused
b) Profit-driven
c) Internally focused
d) Politically aligned

Answer 3

A

Question 4

What criteria are personnel empowered to consider when dealing with a customer, as mentioned in the mission statement?

a) Only legal and ethical considerations
b) Organizational level and safety
c) Right thing for the customer, right thing for BFES, legal, ethical, nice, safe, organizational level, and accountability
d) Only consistency with BFES practices

Answer 4

C

Question 5

When all the criteria are met, what action does the mission statement encourage personnel to take?

a) Seek permission
b) Document the decision
c) Consult with higher authorities
d) Do it without asking for permission

Answer 5

D

Question 6

What is the overarching principle that BFES personnel are encouraged to prioritize when dealing with customers?

a) Legal compliance
b) Ethical considerations
c) Customer needs
d) Administrative efficiency

Answer 6

C

Question 7

Which of the following is not explicitly mentioned as a consideration when dealing with a customer in the mission statement?

a) Consistency with BFES practices
b) Financial implications
c) Safety
d) Accountability

Answer 7

B