Area Of Study 2A

Question 0

Define official corporate culture

Answer 0

Official corporate culture is set through policies, objects or slogans of an organisation. These are guidelines outlined by the organisation that are expected to be followed through by employees.

Question 1

Define corporate culture

Answer 1

Corporate culture refers to the shared values, beliefs and ideas and expectations of the organisation. The culture of the organisation allows either a formal or informal atmosphere which encourages consolidation between employees with teamwork, improving the efficiency and supporting the values of an organisation.

Question 2

Define real corporate culture

Answer 2

Real corporate culture is the unwritten information on rules which guide employees of an organisation, such as the way you dress or behave within the workplace environment. Real corporate culture also involves the language staff use and the way staff treat each other and customers.

Question 3

Define internal environment

Answer 3

The internal environment refers to conditions within the organisation that affect its performance, where managers have complete control. An example of factors within an internal environment are the employees and policies which govern their actions within the organisation.

Question 4

Define policy

Answer 4

A policy is a set of rules or guidelines established by the organisation to be followed by all employees. These rules will provide direction when dealing with important areas of decision making.

Question 5

Outline the policy development process

Answer 5

P - identify the problem
A- analyse the policies used by other LSO’s
C- consult stakeholders especially employees
D- develop draft
R- review/revise
A- approve and distribute
M- monitor

Question 6

Outline the indicators for a new policy

Answer 6

The need for a new policy may arise due to an issue or problem that needs to be resolved within an LSO. Another indicator also includes a change in law which necessitates the introduction of a new policy in the workplace.

Question 7

Define management structure

Answer 7

Management structure is the way in which an organisation arranges its staff and resources in order to achieve its objectives. There are three main structures including functional, divisional and matrix.

Question 8

Define functional structure

Answer 8

Functional structure involves grouping employees according to their function or task. This involves grouping according the the management functions including: operations, marketing, finance and human resources.

Question 9

Define divisional structure

Answer 9

Divisional structure involves grouping employees into departments which can be used if an LSO has a range of products or services. The divisions can be separated into geographical, customer, products or process focused.

Question 10

Define Matrix structure

Answer 10

Matrix structure involves bringing together specialists from different parts of the LSO to solve problems or develop ideas in teams. The purpose of this structure is to support a cross functional communication between departments.

Question 11

Define procedure

Answer 11

Procedure is the series of actions taken that enables a policy to be put into practice. Procedures are also used to resolve disputes brought by a breach of policy.