ARCS Flashcards
Factors of [A]ttention
Perceptual arousal
Inquiry arousal
Variability
If the factor is perceptual arousal what is the challenge?
What can I do to capture the workers interest?
If the factor is inquiry arousal what is the challenge?
How can I stimulate interest in using this job aid (JA)?
If variability is a factor what is the challenge?
How can I maintain the workers attention?
Factors of [R]elevance
Goal orientation
Motive matching
Familiarity
If goal orientation is the factor, what is the challenge?
How can I meet worker needs? Do I know their needs?
If motive matching is the factor, what is the challenge?
How can I link the JA to the way employees prefer to work or to their personal interests?
If familiarity is the factor, what is the challenge?
How can I tie the JA to the workers experience?
What are the factors of [C]onfidence?
Learning requirements
Success opportunities
Personal responsibility
If the factor is learning requirements, what are the challenges?
How can I build positive expectations for success when using this JA?
If success opportunities is the factor, what are the challenges?
How long will using the JA support or enhance the workers belief in their competence?
If personal responsibility is the factor, what is the challenge?
How will workers know their success is based on their efforts and abilities?
What are the factors of [S]atisfaction?
Intrinsic reinforcement
Extrinsic rewards
Equity
If intrinsic reinforcement is the factor, what is the challenge?
How can use of the JA be encouraged and supported?
