apro Flashcards
the pipeline like movement of the materials and information needed to produce a good or service
supply chain network
A strategy that meets the needs of shareholders and employees and that preserves the
environment.
Triple bottom line strategy
The processes needed to determine the set of future actions required to operate an existing
supply chain
Planning
The selection of suppliers
Sourcing
A type of process where a major product is produced or a service provided
Making
A type of process that moves products to warehouses or customers
Delivery
Processes that involve the receiving of wornout, defective, and excess products back from
customers and support for customers who have problems.
Returning
A type of business where the major product is intangible, meaning it cannot be weighed or
measured
Service
Refers to when a company builds service activities into its product offerings
Product service bundling
Means doing something at the lowest possible cost.
Efficiency
Means doing the right things to create the most value for the company
Effectiveness
Abstractly defined as quality divided by price
Value
A philosophy that aggressively seeks to eliminate causes of production defects.
Total quality management.
An approach that seeks to make revolutionary changes as opposed to evolutionary
changes (which is advocated by total quality management
Business process reengineering
An approach that combines TQM and JIT
Lean manufacturing
