Approaches Flashcards
This is a collection of parts that operate interdependently to achieve a common purpose.
System
Define open systems.
these are made up of interdependent, inter-related and interactive sub-systems.
What are ‘Inputs’?
Inputs are systems that are open and dynamic. It interacts with the environment surrounding it and receives the new energy.
Explain how systems transform ‘inputs’ to ‘outputs’.
For instance, materials inputted to process- this is- decision making, leadership, production line and coordination to output a CD player.
What is Equifinality?
This is using different ways to arrive at a designated goal.
What is entropy?
This is when a system doesn’t adapt. It decays and dies.
________ is a system that regularly exchanges feedback with its external environment. Therefore, to open systems, inputs, outputs, processes, goals, assessment and evaluation and learning are all important.
Open system
What type of boundaries d open systems have?
Porous Boundaries
What are porous boundaries?
This is a boundary that feedback is readily exchangeable and understood.
What system has hard boundaries?
Closed Systems
Define hard boundaries.
This is when little feedback is exchanged.
Examples of closed boundaries.
Bureaucracy, monopolies and stagnating systems.
Explain close systems.
These are closed off from the environment and all interaction and knowledge is shared within that close system only. This can hamper growth as they can’t get feedback from outsiders.
Corporate management is built on a closed system called _____
Machine bureaucracy
What is the contingency approach to management?
This is an effort to determine through research which managerial techniques and practices are appropriate in specific situations.
Another name for contingency approach.
Situational approach to management
The _______ is usually applied to the design and structure of an organization, to the concept of leadership, to group dynamics, to power relation and to work design.
contingency approach
Define Total Quality Management.
A core definition of this describes a management approach to long-term success through customer satisfaction. In TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work.
List the 8 principles of TQM.
Customer-focused, process centered, total employee involvement, integrated system, communication, facts-based decision making, continual improvement and strategic and systematic approach.
List the 8 principles of TQM.
Customer-focused, process centered, total employee involvement, integrated system, communication, facts-based decision making, continual improvement and strategic and systematic approach.
What did Peter M. Senge develop?
The concept of a learning organization
Who is the founding chairman of The Society of Organizational Learning?
Peter M. Senge
What is a learning organization?
This is an organization that encourages and facilitates learning in order to continually transform itself to survive and excel in a rapidly changing business environment.
5 characteristics of a learning organization.
System thinking, model making, personal mastery, shared vision and team learning.
