Appointment Management, Medical Record Management Flashcards
Not a common operating system in veterinary medicine
Does not utilize appointment times, on a first come first serve basis (depending on level of emergency)
Open Office Hours
When should a new client arrive for their appointment?
15 mins early
When scheduling a surgery appointment, you should let the client know 4 things
- Drop off in the mornin
- Call in the afternoon to check on pet
- When to fast (night before)
- Wen to pull water (morning of surgery)
Clients are scheduled in a certain time slot and allotted a specific amount of time
Modified Wave Scheduling
Typically, routine appointments should last for
15-20 mins
Exotic/second opinion appointments should last
30 mins
How long should a new client’s appointment last?
20-30 mins
Tech appointments (nail trims, suture removal) should last for
about 15 mins
These represent lost income
Missed appointments
Help eliminate no-shows, clients that arrive on the wrong day, or the wrong time
Reminders
A legal document that can be subpoenaed by a court of law
Medical Record
Changing or tampering a medical record in any way is
ILLEGAL
What color ink should a medical record be in? How do you correct an error made?
Black
Single line through it with initials
Discussing a client’s information with a third party is considered a
breach of confidentiality
Reportable dzs (rabies, brucellosis, equine infectious anemia) and if an animal bites a human are exceptions to MR ___________
confidentiality
If you lose a client’s record, the best thing to do is?
Be honest with the client
Most common filing method used in veterinary practices
Alphabetical
Filing method that utilizes the client’s ID number and can increase efficiency by 40-50%
May require cross reference to find by last name
Numeric
Filing method not commonly used (not practical)
Filed by state or county, then alphabetically or numerically
Geographic
Filing method that assigns clients a number by the computer system
Code Filing
Filing system used in combination with alphabetical or numeric
Each letter or number has it’s own color
Color Coding
A complete medical record should include 5 things
- Date of entry
- Initials of team members writing in record
- Complete SOAP
- Authorization forms
- Charts
Most common medical record used in veterinary medicine
Kept in chronological order with the most recent date first
Conventional Medical Record
Most common record format
POVMR
