Appointment Management, Medical Record Management

Question 1

Not a common operating system in veterinary medicine

Does not utilize appointment times, on a first come first serve basis (depending on level of emergency)

Answer 1

Open Office Hours

Question 2

When should a new client arrive for their appointment?

Answer 2

15 mins early

Question 3

When scheduling a surgery appointment, you should let the client know 4 things

Answer 3

1. Drop off in the mornin
2. Call in the afternoon to check on pet
3. When to fast (night before)
4. Wen to pull water (morning of surgery)

Question 4

Clients are scheduled in a certain time slot and allotted a specific amount of time

Answer 4

Modified Wave Scheduling

Question 5

Typically, routine appointments should last for

Answer 5

15-20 mins

Question 6

Exotic/second opinion appointments should last

Answer 6

30 mins

Question 7

How long should a new client’s appointment last?

Answer 7

20-30 mins

Question 8

Tech appointments (nail trims, suture removal) should last for

Answer 8

about 15 mins

Question 9

These represent lost income

Answer 9

Missed appointments

Question 10

Help eliminate no-shows, clients that arrive on the wrong day, or the wrong time

Answer 10

Reminders

Question 11

A legal document that can be subpoenaed by a court of law

Answer 11

Medical Record

Question 12

Changing or tampering a medical record in any way is

Answer 12

ILLEGAL

Question 13

What color ink should a medical record be in? How do you correct an error made?

Answer 13

Black

Single line through it with initials

Question 14

Discussing a client’s information with a third party is considered a

Answer 14

breach of confidentiality

Question 15

Reportable dzs (rabies, brucellosis, equine infectious anemia) and if an animal bites a human are exceptions to MR ___________

Answer 15

confidentiality

Question 16

If you lose a client’s record, the best thing to do is?

Answer 16

Be honest with the client

Question 17

Most common filing method used in veterinary practices

Answer 17

Alphabetical

Question 18

Filing method that utilizes the client’s ID number and can increase efficiency by 40-50%
May require cross reference to find by last name

Answer 18

Numeric

Question 19

Filing method not commonly used (not practical)

Filed by state or county, then alphabetically or numerically

Answer 19

Geographic

Question 20

Filing method that assigns clients a number by the computer system

Answer 20

Code Filing

Question 21

Filing system used in combination with alphabetical or numeric
Each letter or number has it’s own color

Answer 21

Color Coding

Question 22

A complete medical record should include 5 things

Answer 22

1. Date of entry
2. Initials of team members writing in record
3. Complete SOAP
4. Authorization forms
5. Charts

Question 23

Most common medical record used in veterinary medicine

Kept in chronological order with the most recent date first

Answer 23

Conventional Medical Record

Question 24

Most common record format

Answer 24

POVMR

Question 25

POVMR

Answer 25

Problem Oriented Veterinary Medicine Record

Question 26

SOAP

Answer 26

Subjective, Objective, Assessment, Plan

Question 27

Type of file where the client has been seen in the past THREE years

Answer 27

Active

Question 28

Type of file for non-current clients have not been seen in 7 or more years

Answer 28

Inactive

Question 29

Non-current files should be

Answer 29

destroyed/purged

Question 30

Files are usually purged/destroyed on a

Answer 30

yearly basis

Question 31

The medical record is property of the ________, not the ___________

Answer 31

hospital, client